Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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Lees wat reviewers zeggen
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... Toon meer
Bedrijf heeft geantwoord
Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.
Bedrijf heeft geantwoord
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, Verenigd Koninkrijk
- 0191 385 1747
4,9
Uitstekend
337 reviews
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Antwoord van Fix Auto UK - Fix Auto Durham
Hi Jamie
Thank-you very much for the five star review. Always appreciated.
Kind regards
Karen, Fix Auto Durham
If i could give this garage less than 1…
If i could give this garage less than 1 star i would. My insurance company sent my car here to get fixed, they determine it was not an insurance claim and treated me like a criminal, hounding me with calls when i was at work. They then charged me four times the amount to fix the damage as i was quoted elsewhere, and would not let me play over the phone, making me come to the garage. I would never use this company again as they charge was over the usual amount to fix cars
9 september 2022
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Angie
We are sorry to hear you were disappointed with our service. It was your own insurance company who determined that you did not have a valid insurance claim. You agreed to the price before we commenced the work on your vehicle. The numerous telephone calls were attempts to let you know that the free of charge courtesy vehicle we had supplied to you, was now no longer insured as there was no valid insurance claim.
If you require any further information please call us on 0191 3851747
Kind regards
Karen, Fix Auto Durham
Took a long time to get car into garage…
Took a long time to get car into garage due to lack of parts. Final Results are superb. Replacement doors, painted, polished. Car hoovered and even cleaned up the alloys. Good polite staff. Definitely use again (if have to)
8 september 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Alan
Thank-you for taking the time to review us and appreciate your understanding whilst awaiting the parts required to repair your vehicle. Good to hear you were happy with our service.
Kind regards
Karen, Fix Auto Durham
Excellent service from administration…
Excellent service from administration to tradespeople and the repair was brilliant.
7 september 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Craig
Great to hear you were happy with all aspects of our service. It is very much appreciated.
Thank-you
Karen, Fix Auto Durham
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Emma
Thank-you for the five star review. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
fantastic customer service very…
fantastic customer service very pleased with my repair
16 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Janice
Thank-you for your review. It is very much appreciated.
Kind regards
Donna, Fix Auto Durham
Once my vehicle was delivered to Fix…
Once my vehicle was delivered to Fix Auto Durham the service and care was exceptional. From the loan car which was excellent to the many contacts they made to me to keep me up to date with the repair they were brilliant . Particularly Donna who was very friendly , courteous and efficient . Having now got my vehicle back I would like say Thank You .
15 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Fred
Thank-you so much for your amazing review. Pleased to hear you were happy with all of our service and I will certainly pass your lovely comments onto Donna.
Kind regards
Karen, Fix Auto Durham
job well done…
excellent service from collection to return 1st class well done
11 augustus 2022
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Mr & Mrs Bailey
Your 5 star review is very much appreciated. Thank-you.
Kind regards
Donna, Fix Auto Durham
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Insurance job. Initially said a end of August early September repair date but when I explained I was meant to trading in the car they were fixing for a new one they went above and beyond to get it done within two weeks. Repair was great and an added bonus of a valet. Staff really helpful, friendly and professional. I would highly recommend!
4 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Yvonne
Thank-you for taking the time to review our service. Great to hear you were happy with everything especially that we could get your car booked in sooner than anticipated so you could get sorted with your new vehicle.
Kind regards
Karen, Fix Auto Durham
Excellent from start to finish
Excellent from start to finish, from the quality of the repair to the professionalism and friendliness of the staff, it was a pleasure to deal with you
23 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Ian
Thank-you for taking the time to give us a 5 star review. All the team will be pleased to hear you were happy with the repairs and our customer service.
Kind regards
Karen, Fix Auto Durham
Great staff, great job done.
Great customer service, office staff are really friendly and do their best to help. The staff in the garage are also very approachable and explain things in detail. Car well washed and valeted also the lads done a mint job on my car. 100000% recommend
23 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Michael
Thank-you so much for the positive recommendation. Great to hear you were happy with everything.
Kind regards
Karen, Fix Auto Durham
I think this garage is amazing
I think this garage is amazing! Marty who checked my car in and then gave me a courtesy car couldn’t of been more helpful. Pleasant, happy and efficient! Then the girls in the office keeping me informed every day on the progress of my car helpful pleasant courteous what a lovely staff, Donna had a very happy voice. When they told me my car was ready they were gonna drop it off for me nothing was a bother. Car was immaculate repair was incredible I can honestly recommend this garage to anyone many thanks Janet Smith
22 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Good morning Janet
Wow, thank-you so much for the amazing review. I'll be certain to let Marty, Donna and the rest of the team know you were impressed with the service.
Kind regards
Karen, Fix Auto Durham
The repairs carried were good
The repairs carried were good, however, waiting over 3 months to get booked in not good at all. Also being told it would take 2 days to repair, getting a call on the 5th day saying waiting for parts and should be ready the next week! They had 3 month to order the right parts!!
16 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Dylan
Thank-you for taking the time to provide us with your feedback and letting us know you were happy with the repair to your vehicle.
Regarding our service: we have been notifying all of our customers of a delay in getting their vehicle booked in for repair and I believe this information was relayed to you and or a family member back in mid April. I appreciate the delay is not ideal but in making customers aware, this gives them the opportunity to use an alternative repairer if this delay does not suit their needs.
Although your vehicle was pre-estimated in it's damaged condition we are unable to see every bit of damage. It's only once the vehicle is stripped and reassembled that we often find there are additional parts needed. Unfortunately in your case they were some small but very essential clips.
If you have any other queries please do not hesitate to give us a call.
Kind regards
Karen, Fix Auto Durham
Antwoord van Fix Auto UK - Fix Auto Durham
Hi George
Thank-you for the five star review of our service. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
100% efficiency & politeness with…
100% efficiency & politeness with every visit either face to face or by phone. All members of staff first class
and a credit to your company. The job on the vehicle was exceptional and the quality of repair superb, its like having a car straight of the showroom when newly purchased. Many Thanks to you all.
Graham Alderson
14 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Graham
Thank-you so for the amazing review. I will be certain to share your lovely comments with our team.
Kind regards
Karen, Fix Auto Durham
Good service!
Used Admiral Insurance who directed me to this garage to get my bumper fixed. Very friendly and good service overall. Got given a good, clean courtesy auto car whilst my car was getting fixed. Would recommend
10 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Good morning Melor
Thank-you for your five star review and recommendation of our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Brilliant Service
Come to change a small part, done within 10 mins the next day after they ordered it straight in. Brilliant
8 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Adam
Thank you taking the time to review our service and for popping in so we could fit the part.
Kind regards
Karen, Fix Auto Durham
Excellent 👍
The staff at this repair business deserve more than 5* they were brilliant and even when I wasn’t 100% happy with the outcome, they were determined I would leave happy and that I did. Well done all 👏👏
2 juli 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Jacqueline
Thank you for taking the time to submit your review. Good to hear you were happy with the end result.
Kind regards
Karen, Fix Auto Durham
Great service and end product
My car had quite a sizeable dent in the side along with damage to an alloy but thanks to the auto fix team, it now looks as good as new. Special mention to Marty for his service.
25 juni 2022
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Scott
Thank-you for taking the time to review us. Great news that your car is looking good and I will let Marty know you were impressed with his service.
Kind regards
Karen, Fix Auto Durham
Antwoord van Fix Auto UK - Fix Auto Durham
Hi Sophie
Great to hear you were happy with our service. Thank-you for the positive recommendation.
Kind regards
Karen, Fix Auto Durham
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