Fix Auto UK - Fix Auto Swansea West Reviews 

Great customer service and my car looks like it hasn’t been in a crash

Incomplete insurance repair and patched up expensive headlamp. insisted car be taken or storage charges. Three delivery dates given, waited in twice, cancelled last minute. Headlamp not adjusted properly, had to pay to have adjusted. Car not repaired properly per the CRA2015. Very disappointing. Aiyana, however, was very helpful.

I found the company to be very efficient and clear in their booking and communications. I was very satisfied with the service they provided.
The one problem I had was on the return of my car I found all the wires unplugged from my dashcam and it left at a tilted angle, as if little care was taken pulling out the wires. This DESPITE my unplugging the power feed in the presence of their representative on handing over the car.
If customers property is interferred with, it should be returned in the state it was originally in.

Very helpful staff very quick with repairs nothing was to much trouble explained all the work that they done

Lovely customer service from the team in the office and a prompt repair, done perfectly.

Exceptional service from everyone there, communication was amazing and would highly recommend 👏

Five star. Good communication throughout. Repair carried out to
complete satisfaction and vehicle returned valeted. Highly recommend Fix Auto-Swansea West.

Customer service at reception very welcoming
All round service good polite and cheerful

Fantastic customer service and repair carried out very quickly, would highly recommend

A great job done with good communication throught.

I am not qualified to comment on the repair but it looks alright! However, it took two weeks to have an assessment appointment and then another 3 weeks for the car to go in for the repair. Booked in for a Monday, car to be collected. Early afternoon the Friday before, I rang to check all in order - oh, we were going to ring you later to say can't take it in due to lack of capacity. I had cancelled/ rearranged all appointments for the following ten days! Why on earth could they not have let me know earlier and why didI have to ring? Next time that could be offered was New Year - 6 weeks later! I stressed through the insurance company that the car also had to be serviced for MOT end January. Car collection and return were excellent- punctual and polite. Customer service on the phone was very good. Did not use courtesy car as far too small. Car returned very clean inside and out.

Terrible people to work for lucky to them im not the same person as years ago, they took me in for test day I worked all day from 8am till 4pm, did quite a bit of work other employeed were happy bosses didnt even bother to check in all day after that didnt hear anything back and when I messaged them about payment they ignored they still owe me that day of payment after over a year, dont bother trying to work for them they will take you in let you work all day and then not pay you or get back to you with any feedback free work basically for them people like that really pushes to be the person you never wanted to be again. Dont bother seriously.

Excellent service, would definitely recommend

Staff were excellent. Quick service on drop off and collection. All work completed to highest standard

Fab company, amazing communication, car looks brand new :) xx

Every went as we were told.Dates and times
A perfect repair All employees were very helpful by all employees

A great service from collecting my car to delivery after completion of the work. Although only a minor scuff looks brand new very happy. Also carried out a valet service. I was also able to track every step. The staff were friendly and courteous and an added bonus they made me a lovely cup of tea when I first called in to have the damage assessed. Thank you all.

Excellent service from Fix Auto Swansea West. From beginning to completion of our car repair we were kept up to date. At collection they explained what had been undertaken and handed over our car

Great work and communication