FixLocal - Fulham Reviews 2

Utter rudeness! I went to replace my screen as I had sneezed and it had cracked - first time in 2 years. They replaced it reluctantly at a very high price. It gets cracked AGAIN within a few hours. I return the next day to the shop with the crack and ask him to change it. He SHOUTS at me to tell me I heated it and would need to pay for a new screen. He would not accept that his product was faulty. He told me they were a small business when they are a chain. I will never return to this place and have told others to avoid. He continued to shout and make me cry, called me weird and threatened me he could shout louder. I talk quietly so did not appreciate it. He told me to appreciate him. Complete rudeness from a man who would not accept responsibility for his actions. Do not go here.

9th November 2022 I damaged the screen of my MacBook Pro. I took it to Fixlocal in Fulham. He charged me £320 for a replacement screen. It seemed okay but the band at the bottom started to pull away. I took it back and the repairer stuck it back on, also the Computer did not close properly. On the 3.12.2022 the screen stopped working just over less than a month after warranty was up. I was told I had damaged it. There was no apparent damage and I had treated my computer very carefully and had certainly not damaged it. But the technician would not accept this and charged me another £ 290 to fix another screen. Again the computer top did not close properly and he said a piece of the old screen was there and he removed it but it still did not stay shut. Just one year later and 26 days out of the warranty the screen went black again . I returned to the shop and as it was now out of warranty I would have to pay for yet another screen. I left my computer with the technician so that he could see what was wrong. He did not call me back so after 4 days I called him and he said it was the Motherboard and he did not do that . He did not want to tell me that it was the third screen breaking in such a short time. Both screens stopped working just outside of the Warranty. The screens should have lasted more than one year. What quality screens was he fitting???? I then collected the computer, which he had taken apart and reassembled, to another shop. Surprisingly, it was not the Motherboard but again the screen. The 3rd screen in two years. The other shop was surprised that he lied to me and that the screen was so badly fitted. Also the battery was working to full capacity when I took it to Fixlocal and now it was dead. The other shop repaired the screen for £250 and made sure the computer closed properly. There was also no sticky band at the bottom of the screen as it was fitted tidily. FixLocal in their dishonesty did well out of me and now I have to pay for a new battery

I am positive that the second screen was not my fault as the technician lied to me about the motherboard and lied to me about the second screen which should have been covered by the guarantee.

I urge people to get a second opinion before they shell out their money in this Fixlocal