Fixpart Reviews 497

Very good, all was good

Bad customer service and I have paid for a new part for my Delonghi coffee machine but I have received a refurbished or at least an used one because I found it dirty.

Great price and great service

Ordered a few weeks ago. Paid in full and got email with tracking number etc. But delivery company shows no detail for tracking. And no delivery so far. Multiple requests by email to customer service. Only got standard bot response. No follow up. Have requested refund. No responses. Now suspect they have gone bust as a business. Caveat Emptor!

order 202504620456 - Ordered and paid for the part. Email from FixPart giving me a tracking number with FastWay couriers. Tracking the package showed no record of the package. Should have been 2 day delivery. After a week, emailed Customerservice at fixpart.ie - asking about the order. No response. Second email - response that an investigation is underway, but no further info. I'm sure it is a glitch - but still - very disappointed.

Good products. Quick delivery. Easy website

Delighted to find these rails for my Neff oven at such a favourable price. Seamless transaction and prompt delivery. Fixpart will now be my go to site for spare parts!

I was able to quickly find the spare part I needed and order it from the Fixpart.ie website. It was delivered promptly to my home, and the confirmation of delivery was provided by Email.

Was sent a fake part under the gusie of being the original, when I filed a complaint with all paperwork attached it took over two weeks to reply and I recieved this communication "
We cannot provide a refund
Dear Anthony,

Thank you for your message.

We're very sorry to hear that. We have contacted the supplier to initiate an investigation and will be back in touch as quickly as possible. Thank you in advance for your patience.
Kind regards, Michèle, Customer Service FixPart"

If I ran my business like this they would zero clients left, utterly disgusted by the whole experiance. Not not use Fixpart con artists

Bad experience the remote control I ordered still has not arrived and no communication from the seller since the order was placeed

I have order a anti-scale filtre and never received the product. I contacted FixPart and was told (by Rodrigo) that the parcel was returned cause no one was at home and I've been asked to pay new shipping fees. Never had any issues with courier deliver before. They did not deliver the product and provided me with a terrible customer service. Shame!

No problem in finding the item i wanted and a reasonable price, smooth transaction and very quick dispatch, very happy. Thank You.

The delivery was thrown over our side gate. We just returned from holiday and I thought the box was rubbish as it's been heavily raining and has disintegrated. Luckily the product is in a plastic bag otherwise I would be asking for a refund.

Excellent service Order on 12th and received 14th

We purchased a water filter from fixpart for our fridge - we bought in a few weeks in advance as we knew the existing one was coming to the end. When we fitted the new filter water was leaking all around. We had no choice but to abandon. We e-mailed the company about this issue but they said it was more than 14 days since we purchased the product and therefore was not refundable. They asked for a video to show the fault for verification which we sent. After weeks of no reply we followed up to be told they are now awaiting reply from the manufacturer to see if they can get a replacement sent. Fast forward 3 months and still no reply. Chased up again and a repeat of the initial message to say because it was outside of the 14 day warranty they will not do anything. Joke customer service and not taking ownership of their faulty product.

Website easy to use, quick delivery, reasonable price and item was 100%

A drum paddle on my washing machine broke and I searched the model number on Google & Fixpart came up with the exact make of drum paddle that would fit my washing machine. I was skeptical at first but for €20 all in all I thought it’s better than having to buy a new washing machine. I ordered the part and 5 days later it arrived. It fit my washing machine perfectly and I’ve successfully done 4 loads of laundry today and all is working perfectly. Thanks Fixpart- fast, efficient and reliable service

Worst customer service i have ever experienced! I ordered a part for my hair straightener in December, I got a notification to say it was delivered but the package never arrived it was Christmas week so I understand this can happen. I emailed the customer service team the beginning of January to get this sorted. The customer service is done through email and it honestly feels like it is a robot operating the customer service section because I just keep getting the same response. It is now the end of March and I have yet to have the issue resolved.

Part was available and delivered in good time