Flashbay Reviews 4.125

I got a quick response to the initial contact, clarification on the initial request and then good information without having to drag out the requests.

A sample pack was sent so I could see exactly the product I was getting.

Quick turn-around and the product was exactly as expected, colour match from the proof to the product was excellent.

Fantastic customer service and quality products!

Max Tumpson always takes care of us like we are valued customers even though we may not order more than once or twice a year. He is a pleasure to work with and that keeps us coming back.

Service très rapide et très courtois de la part de Coralie. L'article est reçu dans les délais, en bon état et de très bonne qualité !

We ordered 100 branded cotton bags, and the whole process was outstanding.

Senior Sales Account Manager Rachel Gutierrez assisted me, and she did an amazing job. She followed up just three days after my initial inquiry, gave us time to decide without pressure, and didn’t forget about our order. She provided a wide variety of options and helped us quickly choose the most suitable bag model, saving us time.

Rachel also sent a sample photo of how the final design would look and even added a QR code after we agreed on the layout. Communication was excellent—fast, clear, and easy. Truly amazing customer service.

The bags were delivered by FedEx in just over five business days after placing the order—very fast! They were well packed, and the quality is excellent: soft, thick beige fabric with a bright, clear logo.

We are very satisfied and will definitely be working with Flashbay North America again in the future.

Max Tumpson is clearly a highly experienced Senior Sales Account Manager, with a strong command of customer relations and sales strategy. His professionalism and eagerness to support clients are evident in every interaction. He consistently demonstrates a thorough approach and a genuine desire to be of service.

However, it has been observed that his communication style—particularly the frequency of follow-ups and immediate callbacks—can come across as overly persistent. While the intention is clearly to be helpful and proactive, the repeated questions such as “Anything else needed now?”, “Any other mockups I can provide today?”, and “Have you received any competitor quotes?” in nearly every email have begun to feel excessive and somewhat pressuring.

This level of intensity, while well-meaning, may unintentionally create a sense of urgency that doesn’t align with the recipient’s current priorities or workflow. It can lead to a feeling of being rushed or overwhelmed, especially when responses are not immediately feasible.

That said, Max’s dedication to client satisfaction and his smooth handling of sales conversations remain strong assets. A slightly more measured approach to follow-ups—perhaps allowing more space between communications or tailoring outreach based on client responsiveness—could enhance the overall experience and maintain the positive rapport he’s known for.

Very good quality and great service

Simple, quick and efficient!

Quick responses to inquiries with excellent communication. Product delivery was fast. Products were as described with no issues.

Our items were delivered on time (but a few days later than stated) - cut it close to our deadline for our event, but did make it, and were great quality! Really loved the bags came printed on both sides. Customer service was also excellent!

Amazing customer service!! Quick turnaround and super easy to work with. Highly recommend!

responsive and timely personable customer support, good product quality and logistics,

Cole was responsive and polite. A pleasure to deal with.

The service we received from Flashbay was amazing. We received the product even before the expected delivery date and the finished product was great!
Marcus was a pleasure to deal with from beginning to end. He was diligent in getting samples sent to me and it was obvious that he wanted our company to be 100% satisfied with his merchandise. I will definitely contact Marcus at Flashbay again :)

Even though we had not spoken in a while, my email was answered promptly. Service was fast efficient and friendly. I had what I needed very quickly

never received a personnalized order so fast! GREAT COMPANY

Matt Kusanovich was wonderful. He handled everything smoothly and the package came on time. He was also super quick to respond and made the buying process fast and easy. Our company will continue flashbay due to how easy this whole process was.

Very easy process and the customer support was great. Rachel was very friendly and helped me with any questions I had.