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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Absolute joke of a company, ...crap start to finish.advatises once 1st payment paid then item shall be posted 🤣 1week pass 2,3,6 🥱 joke so contacted them complained then item finally posted. It was... Toon meer

Beoordeeld met 5 van de 5 sterren

The company had exactly what I was looking for. The pictures of the items were very clear and the prices were also displayed clearly. If everything is delivered within a reasonable time then I will be... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I always love ordering from this company and the delivery is not long. To pay weekly is fabulous and I appreciate it. I’m decorating my home and money is tight this month, I have teenagers and I have... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered 2 curries other day and wow was amazing great flavours good portions chipattis are masive. friendly staff came early aswell all in all heat experience thanks guys

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horeca

Geschreven door het bedrijf

Absolutely No Credit Checks No Fees or extra Charges Simple Flexible Payments Huge Range of Grocery Products 0% APR


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

If I could rate as a minus I would

If I could rate as a minus I would. Don’t know the company never accessed the company but they’ve taken 14:99 from my account after contacting received email stating I’d signed up. Don’t even know who or what they do
Will be reporting as fraud

9 december 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very disappointed, avoid

I cancelled my subscription several months ago, but I'm still getting charged. Several emails later they haven't resolved anything. So now it's with my bank as fraudulent activity.
I'm very disappointed with their customer service.

8 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Good service till it comes to refunding…

Good service till it comes to refunding your money I ordered Christmas presents for my little girl and then they wasn’t in stock which is fine BUT I WAS NOT EVEN INFORMED OF THIS!!!! If I hadn’t of asked I would not of know!!! Now the next thing I’ve received some of my refund only the small amounts still awaiting £109 and every time I ask I get told 10 working days but the other refund the small amounts went in day after how strange! Been spoke to like I’m dog poo all I get is a told it will take 10 day I’ve not had 1 single apology for not even notifying me and now I’m struggling to get my daughters Xmas presents as everything is going out of stock waiting for refund absolutely disgusting!!! I wil not use again!!! Still no refund DISGUSTING KNIWING ITS XMAS!!!!!!

Andre grant

27 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolute nightmare of a company

Absolute nightmare of a company, they obviously accept payment details before declining customers accounts but then continue to take payments off people for goods they haven’t received, in my eyes that’s FRAUD !!! As a company you should be ashamed

30 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam company

Scam company
They buy people banking information offline

Spoken to the company and a lad called Sandra says it’s doesn’t matter if I agree or not I will pay them one way or the other

24 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disgusting company

Disgusting company. I have never signed up for this company, yet they have tried to take payment from my card 18 times. I have contacted them several times, and have made a complaint. Despite their complaints procedure saying they would acknowledge my complaint within 5 days they haven’t done so. They have ignored me and never get replies, but they keep trying to take money from my card. Stay away from these awful people.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Be carefull i ordered a nintendo switch…

Be carefull i ordered a nintendo switch paid first payment then they said they needed 6 payments before they sent it out the nintendo switch is around 450 pound from these and only 200 at argos even paying the 6 payments would cost more than buying one from argos dont see any benefits at all my order has been cancelled and they have informed me will take up to ten days to get my 50 back

13 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I never placed a single order which…

I never placed a single order which this company, but have been charged £29.99 today. Why would this be? Called the number, but being told nobody to answer my call. I’m on a very low income, and £29.00 is a lot of money for me.

31 oktober 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Dear Michael,

Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us.
Can you please respond to our request for more information, so we can investigate your feedback further.
Thanks,
Flava

Beoordeeld met 1 van de 5 sterren

Do not do it the will rob you!!!

Aviod!!

Where trying to take money out my account when no order was placed then customer service basically blamed me! The reason no order was place is because the lied and said payment would be taken on a day I selected but tried not once but twice to take money instantly if it had been for verification they would just keep taking money!!

Have had to cancel bank card and now with out access to money form my bank as I use only online account (Monzo)

Reporting the matter the consumer omnibus!!

20 oktober 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Dear Corrie,
Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us.
Can you please respond to our request for more information, so we can investigate your feedback further.
Thanks,
Flava

Beoordeeld met 1 van de 5 sterren

I’m trying to order from flava it says…

I’m trying to order from flava it says you don’t have to pay anything until the date iv chosen …
But when I’m ordering it’s trying to take £50.41 ???
So I’m confused can someone help me plz ??
Many thanks ☺️

6 oktober 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hello,

Thank you for your review. We apologize that our service did not satisfy your expectations. We offer the opportunity to buy products without the stress of paying for them outright and without interest fees. Payment needs to be verified with your bank when the order is placed but will not be taken until the date of your first payment.

Thanks
Flava Team

Beoordeeld met 1 van de 5 sterren

I had to give me details to look and it…

I had to give me details to look and it said a free trail but straight away it wanted 30 off me up front? So I cancelled the bank thing to say then can and then was able to view whats available..why would I want buy now pay later of crisps, sweets and tins? That's all it is? Cupboard stuff and mostly junk food as in crisps or tinned meals? So I came off the site and the Last 2 days they've tried to take 30 out of my account? 29.99 to be specific. Why again would I was a subscription to buy out of date or near out of date food? That's what these offers seem to be? It's not a deal to me and iv got no interest. My bank has agreed to block you and I can't easily delete this account

I responded to further information and nothing, ignored via email, left a Google review telling them it's faud, even the bank says so, banks declined for fraud, cancelled a card and low and behold they're somehow managing to still take it. Took screenshots of everything and the many others in my situation

This is being reported to the police

1 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Dear Carolyn,

Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us.
Can you please respond to our request for more information, so we can investigate your feedback further.
Thanks,
Flava

Beoordeeld met 1 van de 5 sterren

Beware

Gave me a credit account.. I then purchased some things went to check out everything was fine then had an email to say that I could no longer have the credit account but have still been trying to take money out of my bank for last two days.. reported to bank as fraud!

27 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Dear Angela,

Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us.
Can you please respond to our request for more information, so we can investigate your feedback further.

Thanks,
Flava

Beoordeeld met 1 van de 5 sterren

Not my "Flava" of the day!!

Continually bombarded with e-mails the moment I created an account. Non stop, everyday. I have even un-subscribed but they still keep coming.
The only reason I signed up for them was a friend said they were selling coffee for £1.29 a jar.
Needless to say, that person is no longer a friend!!
I am a verified reviewer. You can see any of my reviews on here or on Google Guides.
I neither work for another company in competition with Flava nor do I have an un-resolved issue with Flava, Yes or any other name they go by.
Be aware they WILL take money from your bank account as you WILL agree to a CPA when you sign up to ANY UN REGULATED CREDIT. The £29.99 will be taken in the early hours of the morning. Once they have your CONTINUOUS PAYMENT AUTHORITY They can then debit your bank account whenever they want to. You MAY be able to complain to your bank and have the transaction reversed (Claw Back) if any fees weren't made clear to you on sign up.

Want the real reviews? Filter to "Most Recent" or 1* and 2*...

When I eventually went on the website the prices were scandalous!! This site is obviously, and immorally, aimed specifically at people on a low income or who have a poor credit score.
These people will go the same way as Provident, Bright House and all the other disgustingly high priced rip off merchants who pray on low income families and single parents....They should actually be outlawed and the directors etc. barred from ever running a business again.
My advice.......steer well clear.

15 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hello,

Thank you for your review. We apologize that our service did not satisfy your expectations. We offer the opportunity to buy products without the stress of paying for them outright and without interest fees. You can remove yourself from receiving marketing emails by logging into your account and updating your settings. Alternatively, please contact our customer service team and we will be more than happy to remove you from the marketing. I hope this helps and if you have any further queries, please do not hesitate to get back in touch.

Thanks
Flava Team

Beoordeeld met 1 van de 5 sterren

Scammers Obviously these reviews you see are…

Obviously these reviews you see are fake aa Flava is a scam who will take your money and nor deliver any goods whilst have you chasing a fake DHL account. Taking money from single parents and using the scam of groceries. Lowest of the low

5 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us.
Can you please respond to our request for more information, so we can investigate your feedback further.
Thanks,
Flava

Beoordeeld met 5 van de 5 sterren

Outstanding service

10 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hi,
Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service.

It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated.

If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help!

Thanks
Flava team

Beoordeeld met 5 van de 5 sterren

Excellent

Was very easy and no complications.

10 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hi,
Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service.

It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated.

If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help!

Thanks
Flava team

Beoordeeld met 5 van de 5 sterren

Flava makes life easy and are highly…

Flava makes life easy and are highly dependable

10 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hi,
Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service.

It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated.

If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help!

Thanks
Flava team

Beoordeeld met 4 van de 5 sterren

Easy to order stuff

8 september 2023
Review zonder uitnodiging
Logo Flava

Antwoord van Flava

Hi,
Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service.

It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated.

If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help!

Thanks
Flava team

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