Flight Centre New Zealand Reviews 

Awesome customer service
And great value for money
Matt was fantastic to deal with thanks

Meeting Kayla from manukau branch was an amazing experience. She made my dad, sister and myself feel so welcome she is such an amazing beautiful woman and we appreciate her so much thank you Kaya and flight center

I found my travel consultant very professional,well organized and executed a lot of moving parts to the holiday exceptionally well.I highly recommend flight center my go to everytime I travel.

Quick responses to emails and queries. Good value for money on our trip. Helpful friendly agent.

Chantal was not only kind and incredibly friendly, but she also helped us find the best prices for our trip to Argentina. We truly appreciated her excellent service and attention to detail. Highly recommended, 100%!

Jas Day listened and then connected us with how we wanted to plan our trip, she was there the whole time, well after when changes were made :)

Sweet smooth and warm interactions!

Because they did not simply sell us tickets and forget about us. We were on a long trip (start of May until the end of August), and we both have health issues. So the bookings initially made were with our health needs in mind, and then during our trip they were constantly in contact making sure things were going as planned. So it felt we were being looked after the whole time, like a guardian angel. The booking process was easy, and at all times various options were explained with the pros and cons of each option. A really professional service for our agent Sally

I went today to your Manukau branch as a repeat customer. I met with Kayla who really impressed me with her professionalism. She was knowledgeable, helpful and friendly. The whole process was made easy. A credit to your team.

Brenda was FANTASTIC. It was a particularly complicated (and full) flight routing, and she found by far and away the best flights and pricing. Thank you!

Smooth as..I walked right in and saw Alicia Falconer. Everything was planned at that time. I paid the next day. Communication has been excellent

Amazing experience booking our second cruise. Thankyou very much to oli Stevens going above and beyond helping us. His fast replies, excellent communication and finding us the best deal so we could make this happen for our family. Already referring more family to him so they can join us.

Good help. Too much paper work in the emails sent out. All the terms and conditions. Pages of stuff

Our travel agent Renee Claassen from Chartwell Hamilton went above and beyond for us! I’ve never travelled as an adult and she made everything seem less for us. She had excellent communication and knowledge of everything, even guiding me through a travel insurance claim after the trip. She even checked in after a few days to see how it was going which shows she really cares. Every single thing was taken care of and if I travel again, I’ll absolutely go to her! Can’t compliment her up enough!

I had a fantastic experience working with Taylor. She was incredibly friendly, approachable, and always responded to my emails within 24 hours. Nothing was ever too much trouble, and she handled all of my requests with a positive and helpful attitude.

Taylor made the whole travel-planning process easy and stress-free, and I really appreciated her excellent communication and customer service. I would definitely recommend Taylor and the New Lynn branch to anyone looking for help with their travel needs. Thank you, Taylor, you are amazing!

I have written to my travel agent about the disappointing and upsetting experience I had working with my travel agent when I went into the store to pay the additional 'travel expert booking fee' for the online price on the website and was told that because I am now in the store my travel agent could not give me the same price - that wanting to pay the additional fee meant I needed to pay the fee plus a higher travel price. I am sure this does not meet the requirements of the Fair Trading Act in the way pricing is advertised. I like my travel agent, but as the manager of the Flight Centre store, with him not able to match the price of Flight Centre's own website (when the website does say that I can take the option of going in store to pay the online price plus the travel agent fee), I am sure it is false advertising, illegal and all my efforts to support Flight Centre as a brand, I am now embarrassed about the support I have given. I should have walked away, but I was a bit shocked, and my travel agent is so helpful in every other aspect that I just paid the money at the time.
I have been upfront with my travel agent, and I have asked him to pass my complaint on.

It was a disappointing experienced booking with Flight Center Palmy. I used to buy airfares from Flight Center online. I have no problems getting great deals. This trip, my husband recommended that I go to Palmy and do it in-store. There is some disappointment when we compare our in-store airfares with those from FC online and other airfare websites, as it indicates that we are paying almost $2,000 more than the online fares. But it's too late; we already pay more than we should pay online. I am hoping that Captain's Pack will give us peace of mind to claim what money we lose. Anyway, thank you, Palmy team, for your help.

I recently got back from my first big overseas trip, where I solo travelled around Europe. To organise my flights I went to Taylor Still from the Albany branch. She made the whole process so easy, I didn’t have to lift a finger. Knowing Taylor had my flights sorted so seamlessly, and had my back if anything went awry during my trip really put my mind at ease. I’ll 100% go back to Taylor for my next trip.

Bianca booked our girls trip to Vancouver + Alaska cruise (first time cruisers). She was so friendly and helpful, providing all the information & great recommendations for us to do. Our dates changed and she had no issue getting us on a cruise which matched the dates we needed. Will definitely use her again!

Feike, Cecile
We are back from 12 weeks, 10 countries, european holiday, all perfectly and efficiently organised by Lisa Vooght. As with previous booking with her, she is most knowledgable in her advice and recommendations. Hotels and their locations were top and taxies waiting at the airports. We highly recommend her for any booking to ensure a perfect holiday. Feike and Cecile

Laura Millis was absolutely amazing. She found the perfect hotels for what we wanted and our budget. She made our holiday so easy and if we ever needed to contact her while we were ago, she replied very quickly. Would highly recommend using Laura!