I would strongly avoid using Gotogate. I booked flights through them, and two weeks before my trip they cancelled my return flight. Since then, I’ve been calling customer service repeatedly f... Toon meer
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I wouldn’t even give them one star. They added hidden fees, provided poor customer service, and made the refund process unnecessarily difficult. I cancelled my trip within an hour after noticing they... Toon meer
On 12 Feb 2026, Gotogate confirmed they received my £344.99 refund from the airline and promised it within 6 days. It is now 28 Feb and they are withholding my money. A Formal Letter Before Action has... Toon meer
I should of checked this site first, sad to say I have had almost exactly the same expensive experience with this company. Even requesting a change of flight for the same day they wanted to charge alm... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
Contactgegevens
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Zeer slecht
49 reviews
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Defunción
A causa del fallecimiento de mi pareja tuve que cancelar un vuelo que tenia con gotogate a N. York. La solución no devolver el dinero y encima revenderlo lucrándose de mi desgracia. Sin palabras. Indignante
15 mei 2024
Review zonder uitnodiging
My flight was cancelled and gotogate…
My flight was cancelled and gotogate was joke regarding customer service. I was on hold for 40 min at leat 3 times and operateros just hang up daring conversations.
Send me back and forward and not able to sort the problem
12 september 2022
Review zonder uitnodiging
Don't fall for the £300 name change…
Don't fall for the £300 name change price
I had the worse experience with Gotogate. Myself and my partner bought a return plane ticket to Manila PH from London UK with GoToGate via SkyScanner. I had noticed my surname was spelt incorrectly; misspelled 'ilio' correct spelling 'illo' - fine - my fault.
I had called customer service and they were charging me £300 to change one letter or quote 'to risk it on the day'. I then called the airline we are flying with and they couldn't change it for me because it was booked though a travel agent. The airline also explained that they have a process in place for travel agencies for name changes which is FREE OF CHARGE. I asked the airline to email this to me. I then attached this email from the airline to the GoToGate customer service team. GoToGate then told me there are no more seats available for them to change the name, which makes no sense at all.
Instead I drove to Heathrow 2 weeks before my departure date to speak to an airline representative at their ticket office (I assumed as one of the busiest airports in the world this issue must be small compared to what they get). The airline representative said it was weird for GoToGate to be charging and saying they cant amend the name. And that I should come early on the day of my departure so that the airline ticket office can amend my name as a goodwill gesture as its one letter.
GoToGate caused me a lot anxiety, airports have strict policies with names, identity and passports. Each country is also different and GoToGate as travel agent did not help in any way. I will not and advice others to not book with them.
I have been traveling for many years and i have never ever spelled my name incorrectly - a bit surprised that they were charging me that amount hmmm.
3 januari 2020
Review zonder uitnodiging
Gotogate
Gotogate, part of Etraveli group, nightmare company if you want their support, you just get fobbed off. I wanted a refund as there is an outbreak of Ebola in Uganda, I was told the airline gave the refund, the airline told me it is the agent, so I was passed one to the other 3 times, with the airline telling me that the agent(Gotogate) booked the ticket and it is their responsibility. Gotogate won, I gave up in the end loosing a great deal of money. They will now respond to this email saying contact their customer service for help, as I did last time, what a waste of time. Rubbish customer service, there isn't any.
10 augustus 2019
Review zonder uitnodiging
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