SWECN260903014992YQ Ordered some Uggs on 3rd sept but still awaiting delivery. Tracking info just states ‘was expected by Monday’ Need help with this order …. Happy to change review rating if res... Toon meer
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Lees wat reviewers zeggen
Ordered some UGG sandals for my holiday. Received them fairly quickly but unfortunately there were too big, gutted as they are gorgeous. Contacted Flomera who were extremely helpful and will give a... Toon meer
After waiting weeks for a pair of UGG sandals, I had to email twice before I received a reply they had been delayed. I then received a pair of sandals that were not genuine UGGS, this was very di... Toon meer
Return my order!! my oder was a little long in arriving due to high demand. l reached out to the company though email got a response very quickly apologising for the delay when my oder arrived the whe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flomera, a dynamic and emerging player in the world of e-commerce, has swiftly gained attention for its innovative approach to fashion. Specializing in clothing and shoes, Flomera seamlessly blends style and comfort, offering a curated collection that caters to the diverse tastes of modern consumers. At Flomera, we understand that fashion is not just about trends; it's a reflection of individuality and confidence. Our team is dedicated to providing a unique shopping experience, where each piece tells a story and enhances your personal style. What Sets Flomera Apart? Quality Craftsmanship: Flomera takes pride in the craftsmanship of its products. From clothing to shoes, each item is meticulously designed to meet high-quality standards, ensuring durability and style. Trendsetting Designs: Stay ahead of the fashion curve with Flomera's trendsetting designs. Our team of creative minds continuously explores the latest trends to bring you clothing and shoes that make a statement. Accessible E-commerce Platform: Shopping at Flomera is a breeze with our user-friendly e-commerce platform. Explore our collections, read product reviews, and make secure transactions with ease. Customer-Centric Approach: Your satisfaction is our priority. Flomera is committed to delivering exceptional customer service, from fast shipping to responsive support, making your shopping experience enjoyable and hassle-free.
Contactgegevens
71-75 Shelton Street, Greater London,, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 7883162368
- Contact@flomera.com
- flomera.com
3,9
Goed
155 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Fake items- Stole my goods and didn't refund me
This company send out fake items. Not only that they sent me the wrong product different to what i ordered. They refused to let me send back and wanted me to pay to ship the items to China. The delivery came from a house in Cannock, so i paid £12 to return them there, special delivery. They signed for the package and are now refusing to give me my money back even though they have the product back. Have stolen my £111. Do not order this company are not legit. Police and paypal have been called and are dealing with it now.
21 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re very sorry to hear about your experience and understand how frustrating it must have been to receive an item you believed was different from what you ordered and then experience difficulties with the return and refund process.
We take concerns regarding product quality, incorrect items and refunds very seriously. We sincerely apologise for the frustration caused and for the fact that your experience did not meet the standard we aim to provide.
Thank you for sharing your feedback.
I ordered UK5 but received UK6 which…
I ordered UK5 but received UK6 which were too big. Emailed and got a prompt reply saying I could keep them and buy another smaller pair for half price. So did and received them promptly within 2 weeks. About few weeks after that, received a 3 rd pair for free so have 3 pairs now. Love the quality though and they were great Xmas presents for friend and daughter. Thanks
3 november 2023
Review zonder uitnodiging
Antwoord van Flomera
Thank you so much for your lovely review!
We’re pleased to hear that our team was able to assist you quickly with the sizing issue and that you were happy with the solution. It’s wonderful to know that you’re enjoying the quality and now have three pairs to enjoy!
We’re also delighted to hear that they made great Christmas presents for your friend and daughter. Thank you for choosing us and for your kind support!
Disgraceful company
Disgraceful company, ordered on 28th November and spent nearly £100 for Christmas presents. I was told over 2 weeks later the parcel had been denied at customs but it was sent back out and if not received within 11 days I would receive a refund. 13 days later they are now refusing to give me a refund. AVOID.
27 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear about your experience, especially as the order was intended as a Christmas present. We understand how frustrating it must have been to experience a customs delay and then have difficulties receiving clear information regarding the refund.
We sincerely apologise for the inconvenience and frustration caused. We take feedback regarding delivery delays, communication and refund handling seriously and have worked to improve these areas.
Thank you for taking the time to share your experience.
Awful
Awful! Do not use this company! After a headache receiving the item….the uggs they sent me are fake! DO NOT TRUST THIS COMPANY!….well….unless you are actually wanting a pair of fake Uggs…they aren’t even good fakes….stitching isn’t straight, soles are stiff, says made in Australia…Uggs are not made in Australia
24 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear that you were disappointed with your order and that the product did not meet your expectations.
We understand your concerns regarding the stitching, sole and product details, and we take feedback about product quality very seriously. We’re sorry that your experience fell short of what you expected from us.
Thank you for taking the time to share your feedback.
Absolutely shocking placed an orderer…
Absolutely shocking placed an orderer on the 28th November 23 and it’s still not been delivered and the tacking system has not been updated, the customer service team can’t even give you straight answers. Will not order from these again and strongly advise everyone else to avoid if you don’t want to wait at least a month for order to be delivered.
28 november 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear about your experience and understand how frustrating it must have been to wait so long for your order without clear tracking updates or satisfactory answers from our customer service team.
We sincerely apologise for the delay and the lack of clear communication at the time. We take this feedback seriously and have worked to improve our delivery updates and customer support to provide customers with better information and assistance.
Thank you for taking the time to share your feedback.
Terrible
Terrible. Ordered on the 28th Nov and still nothing. Can't even get into shop to track my item.
No tracking information available anywhere.
14 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear that your order had not arrived and that you were unable to access the tracking information at the time. We understand how frustrating it is to be waiting for an order without clear delivery updates.
We sincerely apologise for the inconvenience caused and take feedback like this seriously. We have worked to improve our delivery and tracking communication to provide customers with clearer updates.
Thank you for sharing your feedback.
Scam?
I ordered a Christmas present on the 28th November. I got an email to say it was shipped on he 30th November. Since then nothing and the website domain is now blocked and the tracking number isnt valid. I'm beginning to think I've been scammed.
13 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear about your experience, especially as the order was intended to be a Christmas present. We understand how concerning it must have been to see no further tracking updates and to have difficulty getting a response from our team.
We sincerely apologise for the frustration caused by the delivery and communication issues. We take this feedback seriously and have worked to improve our tracking updates and customer support.
Thank you for sharing your feedback.
Ordered UGG Tazz slippers they look and…
Ordered UGG Tazz slippers they look and feel great parcel was tracked great service and price
22 november 2023
Review zonder uitnodiging
Antwoord van Flomera
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’re happy with your UGG Tazz slippers and that you found them comfortable, stylish, and great value for money. It’s also wonderful to know that the tracking and service met your expectations.
Thank you for choosing us, and we hope you enjoy your slippers!
Love my Ugg slippers
Took a while to come but when they arrived , excellent quality, perfect fit, Absolutely love my Ugg slippers.
9 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
I did my order 4 weeks ago(two pairs of…
I did my order 4 weeks ago(two pairs of tazz ugg) ,still nothing about ,customer service not reply back
8 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear that your order had not arrived after several weeks and that you did not receive a response from our customer service team.
We understand how frustrating it must have been to be left waiting without an update. We sincerely apologise for the inconvenience and take your feedback seriously as we continue to improve our delivery and customer support.
Thank you for sharing your feedback.
Fantastic slippers perfect quality
Fantastic slippers perfect quality
8 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
Ordered 22/11
Ordered 22/11, still no sign of my order even though they are apparently dispatched! I have emailed company but had no response!
7 december 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear that your order was delayed and that you had difficulty receiving updates from our team. We understand how frustrating this must have been, especially as the order was intended to be a Christmas present.
We sincerely apologise for the inconvenience caused and for the lack of communication. We take this feedback seriously and have worked to improve our delivery updates and customer support.
Thank you for sharing your feedback.
I’ve ordered a pair of tazz uggs
I’ve ordered a pair of tazz uggs! Still saying in china, my tracking number doesn’t work have emailed three times no response called no response!! A scam of a company I believe! And think that with the use of social media it people need to know not to use this company !!
20 november 2023
Review zonder uitnodiging
Antwoord van Flomera
We’re sorry to hear about your experience and understand your frustration regarding the delivery time, tracking information and difficulty getting a response from our team.
We sincerely apologise that we did not provide the level of communication you expected. We take feedback like this seriously and have continued to improve our customer service and delivery processes to provide customers with clearer updates and quicker support.
Thank you for sharing your feedback.
I ordered 2 pairs of Uggs and they…
I ordered 2 pairs of Uggs and they arrived within a week and I'm really happy with them and the price, thank you
17 november 2023
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
I have a terrible experience
I have a terrible experience! Worse experience, got an item(jumpsuit) from you since 14th November! I haven't received the item nor refund. I just sent a mail to ur team now... its a terrible experience I must confess. Over 3weeks of purchase... please do something before I escalate this. I have all my payment proof and mail trail. Pls do the right thing.
14 november 2023
Antwoord van Flomera
We’re sorry to hear about the experience you had with your order, and we understand how frustrating it must have been to wait several weeks without receiving your item or refund.
We take concerns regarding delayed orders and refunds seriously and regret that your experience did not meet the standard we aim to provide. We appreciate you sharing your feedback, and we continue to work on improving our delivery and customer service processes.
Thank you for your feedback.
Beautiful shoes and excellent service
1 december 2023
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
A+ delivery speed and product quality
A+ delivery speed and product quality. Comfort level is outstanding. I am a satisfied customer.
27 november 2023
Review zonder uitnodiging
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
Five stars for both speed and quality
Five stars for both speed and quality. The comfort and craftsmanship exceeded my expectations.
26 november 2023
Review zonder uitnodiging
Antwoord van Flomera
We truly appreciate your support and look forward to serving you again!
Antwoord van Flomera
We’re sorry to hear that your order was taking longer than expected at the time. We understand how frustrating it can be to wait for an order, and we sincerely apologise for the inconvenience caused.
Thank you for sharing your feedback.
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