I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy to order online with advice from AI/chatbot. Unfortunately after ordering I was advised by phone my chosen flooring was no longer available. A big plus that Flooring King called and another big... Toon meer
Excellent company to buy from. Bought Quickstep flooring on two occasions. Second time one pack was damaged in transit but flooringking quickly sent out a replacement pack with no quibble. I would def... Toon meer
Bedrijf heeft geantwoord
Purchased carpet tiles for our Bowling Club changing hut. Good product, easy to fit. Flooring King phoned to advise when delivery would be made. Delivered on time.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Flooring King
Geschreven door het bedrijf
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contactgegevens
Verenigd Koninkrijk
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4,7
Uitstekend
2K reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience
No issues I had to add to the order and the process was made easier. Nice delivery driver who was most helpful and arrived in good time.
1 april 2026
Excellent service and will use Flooring…
Excellent service and will use Flooring King again
10 april 2026
Total lack of communication.
We ordered our floor. Order number 725532. We paid for delivery for the Wednesday. Advised it had been changed to Friday but it never turned up. No communication and we sat here all day waiting for our delivery. We have no idea when the propose to reschedule delivery so your guess is as good as ours. Very disappointed having paid a pricey delivery fee.
Total lack of communication.
13 april 2026
Gorgeous carpet it's not been laid yet…
Gorgeous carpet it's not been laid yet goes down Monday but it's stunning from what I've seen
30 maart 2026
Delivery was quick and good price can’t…
Delivery was quick and good price can’t wait to put them down
13 april 2026
Purchased carpet tiles for our Bowling…
Purchased carpet tiles for our Bowling Club changing hut. Good product, easy to fit. Flooring King phoned to advise when delivery would be made. Delivered on time.
4 april 2026
Antwoord van Flooring King
Hi Eion,
Thanks for taking the time to leave this. We really appreciate it! Glad to hear the carpet tiles worked well for your changing hut and were straightforward to fit.
Good to know the delivery went smoothly too and that the call ahead helped — we always try to keep things clear and straightforward. Thanks again for choosing us.
Kind regards,
Flooring King
I ordered FREE samples and Royal Mail…
I ordered FREE samples and Royal Mail sent me a slip to pay £5 before I could receive these samples as they hadn’t shipped properly. Not the best advertising as not free.
14 april 2026
Review zonder uitnodiging
I left a negative review previously…
I left a negative review previously when I was frustrated with delivery or lack of which was by whatever courier . Having spoken to Amazon and calmed down I’m feeling that the negative review was unjust and would like to amend. I ordered flooring with Flooring King as they were the most competitively priced and it was all in stock and quick delivery. Unfortunately I ordered the wrong colour and realised the next day I made a phone call to Flooring King spoke to a very helpful guy called Sam who changed the order and cancelled the original order with no fuss and I came away thinking this is a company I want to use again and I will definitely use again and hope that it was a one off with certain courier company (you might want to review your options for delivery service). So Flooring King keep it up
20 februari 2026
Review zonder uitnodiging
Great service except for the fact that…
Great service except for the fact that the company leave products outside and don’t bring heavy goods into customer houses. Had to do this myself which was very difficult.
13 maart 2026
Almost perfect
Easy to order online with advice from AI/chatbot. Unfortunately after ordering I was advised by phone my chosen flooring was no longer available. A big plus that Flooring King called and another big plus that they texted a list of suggested alternatives and arranged samples. I was able to phone my revised order. The only downside was having to chase for confirmation of my updated order and resulting refund (would have been 5 stars otherwise)
Very good customer service with UK phone support.
13 maart 2026
Good communication and delivery
Flooring arrived on time with good communication. A couple of damaged boxes swiftly dealt with via another delivery. Can’t fault. Thank you
28 maart 2026
Antwoord van Flooring King
Hi Mrs Nellist,
Thank you for taking the time to leave this — we really appreciate it. We’re sorry to hear a couple of boxes arrived damaged, but glad we could get replacements out to you quickly and put things right.
It’s great to hear everything else arrived on time and that communication was clear throughout. Thanks again for choosing us, it means a lot.
Kind regards,
Flooring King
Antwoord van Flooring King
Hi Iraneide,
Thanks for your review — we really appreciate it.
Thank you for choosing us for your flooring needs!
Kind regards,
Flooring King
Best price online for LVT flooring with…
Best price online for LVT flooring with lots of choices. Prompt delivery turnaround and continuous communication during various stages of the order.
6 april 2026
Antwoord van Flooring King
Hi Roger,
Thanks for leaving this, it’s much appreciated. Good to hear the range and pricing stood out, and that everything from order to delivery ran as it should.
Thanks again for choosing us.
Kind regards.
Flooring King
Great products easy to order and great…
Great products easy to order and great delivery nice and fast
25 maart 2026
Antwoord van Flooring King
Hi Luke,
Thanks for leaving this — really appreciate it! Great to hear everything was easy to order and that delivery was nice and quick too.
Thanks again for choosing us, it genuinely means a lot to the team.
Kind regards,
Flooring King
All delivered on time and as requested.
30 maart 2026
Antwoord van Flooring King
Hi Tim,
Great to hear everything arrived exactly as planned and without any issues — that’s exactly how it should be 👍
Thanks for choosing us, we really appreciate it.
Kind regards,
Flooring King
Ordered on the 31st
Ordered on the 31st, delivery was scheduled for the 8th. e mail on the 7th notified a delay to the 10th. No delivery received by the 11th.
31 maart 2026
Antwoord van Flooring King
Hi Kevin,
Thank you for taking the time to speak with me earlier regarding your review.
I would like to sincerely apologise once again for the problems with your order. While there were some external factors involved, we fully accept that the responsibility ultimately lies with us. In particular, our failure to contact you at a key stage in the delivery process was not acceptable, and I completely understand how frustrating this must have been.
I do appreciate you discussing this with me and allowing us the opportunity to resolve matters over the phone, even after leaving your review. Your feedback is entirely valid, and we take it very seriously.
Please be assured that we are reviewing what happened in this instance and will be making improvements to our processes to help prevent this from happening again.
Once again, I am very sorry for the inconvenience caused.
Kind regards,
Karl
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.