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Flooring Matters SW Ltd, situated in Heathfield near Newton Abbot in Devon, is a distinguished flooring Specialist celebrated for its award-winning services. Our mission is to transform spaces with high-quality, sustainable flooring solutions. As an award-winning, local, and independent specialist, we are committed to delivering exceptional craftsmanship, tailored services, and innovative flooring options that enhance the comfort and beauty of every home and business we serve. We strive to exceed expectations, build lasting relationships, and set the standard for excellence in flooring. We offer a range of flooring options, including Luxury Vinyl Tile (LVT), carpet installations, Wood floorring (including herringbone flooring), wood floor sanding and tiling. We also specialize in subfloor preparation to ensure a quality finish for every project. Our expertise spans across the South West, where we deliver specialised flooring installation services for both commercial and residential settings. Our commitment to excellence is reflected in the volume of repeat business and high customer satisfaction we consistently achieve. Striving always for professionalism and superior quality, we ensure projects are completed on schedule and within the agreed budget. Serving a diverse clientele ranging from the hospitality and retail sectors to housing, public services, and residential renovations, we are eager to contribute to the success of your next project. Connect with us at 01626834637 or reach out via email at info@flooringmatters.org to discuss your project needs.
18 - 19 Samara Business Park, Cavalier Road,, TQ12 6TR, Heathfield, Newton Abbot, Verenigd Koninkrijk
3,8
8 reviews
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I heard about their showroom and prefer to shop local where I can, so we went to look to get inspiration for our new house. The showroom is lovely with great displays. Neil was very helpful and showed us some options we hadn't thought of. Well worth a visit, we'll definitely be back once the house sales completed thanks Neil 😁
Very poor workmanship. Im afraid this company have been dishonest. The bathroom subfloor has been rotten since covid. A gentleman from flooring matters came to my home to inspect the floor and to show me linoleum patterns and colours. He spent nearly an hour checking the subfloor and informed me that it was rotten, I new this as I had to rip up the old linoleum so I could use my dehumidifier to continuesly dry the floor. The stink was terrible. Before the day of the appointment the operative that inspected my bathroom floor and was going to do the job had left the company and on the day of the appointment the two operatives who arrived to do the floor didn't bring anything to replace the subfloor with, they just turned up with a roll of lino and laid this over a failed subfloor and sealed it. So I am still left with a stinking bathroom. The woman in thier office that i had spoken with informed me that they had made a mistake and didn't bring the replacement subfloor. Now that I have caused a fuss about it with my landlord the lies have begun. The Guinness Partnership have informed me that flooring matters have informed them that when the two operatives inspected the subfloor and it was fine. This is absolutely not true. The subfloor cannot fail and then suddenly fix itself. Just because it may look dry on the Surface because of me using the dehumidifier doesn't mean the floor is sound as once it fails it stays failed because the wood is ruined. When i spoke with the individual in thier office i was given the impression that this company were up to scratch. What they say and what they do are miles apart. What disgusts me the most is the lies that they are telling my landlord. If anyone has a problem with me calling them out as liars and if Trustpilot don't like it i don't really care because its a valid word and its in the dictionary. I would have given Flooring Matters no stars but it doesn't allow that. But as far as I am concerned getting a job wrong is one thing but when the dishonesty starts that's when they get called out. Substandard and dishonest. As you can see the company responded but all they have done is lie again. As i said they are dishonest. And they are not fit for purpose. They're stink of corruption. My kitchen floors due out to be done soon and this cowboy organisation will not be doing it that is for sure. This shower would probably put the lino on the ceiling. What an absolute disgusting company.
Antwoord van Flooring Matters SW Ltd
Hello Mr Kane,
Thank you for your comments. We appreciate you taking the time to raise your concerns.
We’d just like to clarify a few points. The operative who carried out the work confirmed that the existing subfloor was sound and in good condition. Chipboard was brought to site as a precaution; it was not forgotten, but simply wasn’t required in this case, which is why it wasn’t replaced. At no point were we informed that it had been forgotten, and it was explained during the phone conversation at the time that replacement was not needed.
As part of the installation, the subfloor was overlaid with new 6mm plywood before the cushion vinyl was fitted. As a company, we would never install flooring over a subfloor that had failed or was unsuitable, and this was not the case here.
We would also like to note that the individual you mentioned as having inspected the flooring had in fact left the company around four months prior to these works taking place.
As we were subcontracted to complete these works, any further concerns would need to be raised with your social housing provider, who appointed us. They will be able to review everything with you directly.
If there’s anything else we can help clarify, please do let us know.
Kind regards,
Flooring Matters SW Ltd
The team have been amazing in completing the fitting of 4 new carpets (including stairs). John has done an excellent job each time. Neil has also been incredibly patient when we encountered a water leak problem and replacing the final carpet was delayed by 4-5 months.
Every person we have met or spoken to has been friendly, efficient and professional
Another fantastic job by Andy and his team.
Friendly, professional and on time. All the elements that so many services don’t provide anymore. Great quality and finish. Have used 3 times now and look forward to more. Thank you
Antwoord van Flooring Matters SW Ltd
Thank you so much, Angie! 🌟
It’s always a pleasure working with you, and we truly appreciate your continued trust in our team. We’re delighted you’re happy with the results once again. Andy and the crew will be thrilled to hear your kind words. Looking forward to helping with your next project!
— The Flooring Matters Team
Absolutely fantastic service from John Hathway from Flooring Matters Southwest Limited!
John came to Hanover Lodge today to install a new bathroom floor, and he did an absolutely amazing job. The quality of his work is top-notch—neat, precise, and clearly done with great care and expertise.
Beyond the excellent workmanship, John has a great personality. He’s incredibly friendly, approachable, and thoroughly professional throughout. It’s rare to find someone who combines skill and customer service so effortlessly.
I’m genuinely delighted with the result and couldn’t recommend John and Flooring Matters Southwest Limited more highly. Thank you!
Antwoord van Flooring Matters SW Ltd
Thank you for such a fantastic review! We’re so pleased to hear how happy you are with the new bathroom floor and John’s work. He takes great pride in what he does, and your kind words about both his craftsmanship and customer service will mean a lot to him. Thank you again for your recommendation, we really appreciate it!
John from Flooring Matters was fantastic! He kept me informed about the process and made sure he was tidy and efficient. He was also punctual, polite, friendly, and excellent at his job! We now have a beautiful new kitchen floor and are extremely pleased with how it looks. We highly recommend John and Flooring Matters.
Antwoord van Flooring Matters SW Ltd
Thank you so much for your lovely review! We’re thrilled to hear that you’re pleased with your new kitchen floor and the service John provided. We’ll be sure to pass on your kind words to him, he’ll be delighted! Your recommendation means a lot to us and we really appreciate your support. Enjoy your beautiful new floor!
Flooring Matters SW Limited offered excellent service from start to finish. Great customer service with a friendly and hard working team. Their attention to detail was first class, and the finished work is of an extremely high standard.
Antwoord van Flooring Matters SW Ltd
Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that you were pleased with our floor sanding work at the Courtenay Centre. The team always strives to deliver the highest standard of service and finish, so it’s wonderful to know this came through. We really appreciate your feedback and look forward to working with you again in the future.
Fantastic workmanship from friendly helpful staff, would recommend to anyone private or business.
Antwoord van Flooring Matters SW Ltd
Thank you for your 5* review! It's wonderful to hear that you are so happy with your flooring and the service you received.
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