Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Toon meer
Bedrijf heeft geantwoord
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The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Bedrijf heeft geantwoord
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Toon meer
Bedrijf heeft geantwoord
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contactgegevens
11 Scott's Road, PA2 7AN, Paisley, Verenigd Koninkrijk
- floormonster.co.uk
4,1
Goed
302 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic from start to finish
Fantastic from start to finish, order samples they arrive promptly, received a follow up call and placed an order, Jack was a massive help thank you!
18 september 2024
Review zonder uitnodiging
Antwoord van Floor Monster
Thank you Tracy for your kind feedback great to hear
Fantastic floor
Great company, delivery very quick, pleasure to order from
23 september 2024
Review zonder uitnodiging
Antwoord van Floor Monster
Thank you Julie for your kind feedback. It's great to hear
Fab service
Fab service! Really pleased - super friendly staff and would highly recommend.
13 september 2024
Antwoord van Floor Monster
Thank you Jane for your kind feedback we really appreciate your comments and we hope the flooring is looking well down, if you do require anything further please do not hesitate to let us know
Fantastic customer service!
I needed Quickstep asap and the staff couldn’t have been more helpful. Even staying a bit later to keep an eye on my online order pinging through to them. Great service, highly recommend!
30 augustus 2024
Antwoord van Floor Monster
Thank you Victoria for your great feedback its much appreciated and if you do need anything further please do not hesitate to let us know
Fantastic service and excellent flooring options
I've ordered a few different flooring from Floor Monster and they've been excellent. The service is very good and great that they contact you for your preferred delivery day.
4 september 2024
Antwoord van Floor Monster
Thank you Jen for your kind reviews and thank you also for your orders we hope the flooring is looking well!
Antwoord van Floor Monster
Thank you John for your feedback and if we can help in any way further please do not hesitate to let us know
Great company and product
Great company. Loved the product and customer service was great too!
19 augustus 2024
Antwoord van Floor Monster
Super to hear Rebecca, really appreciate it and we love the Shore Park Herringbone too!
Floor was of top quality and easy to…
Floor was of top quality and easy to fit, customer service was outstanding 💯.
12 augustus 2024
Antwoord van Floor Monster
Great to hear Corinna thank you so much and we glad to hear that the Kensington Lofthouse has gone down so well for you!
Very helpful and knowledgeable about…
Very helpful and knowledgeable about which samples I required
10 augustus 2024
Antwoord van Floor Monster
Thank you Andrew for your feedback and if you need any additional help to make an order please do not hesitate to let us know
Damaged set off staircase
Ive order a set off staircase they came damaged and ruined after that called the office they said that I will get a refund for it I called few more times during 2 months and still waiting for the refund very frustrating to deal with once you have paid the money all it matters for them !!!
26 juni 2024
Review zonder uitnodiging
Antwoord van Floor Monster
Vilson thank you for your feedback, and we have looked at this for you and I can see the refund for the 2 steps as agreed has been processed admittedly if was missed by our accounts team due to staff holidays but it all has been sorted now. Thanks
Quality of the flooring is great
Good website, good service.
Quality of the flooring is great
29 juli 2024
Antwoord van Floor Monster
Thank you for your feedback and great to hear your flooring has worked well for you
Antwoord van Floor Monster
Great to hear Jenny please do let us know if we can help with anything further
Antwoord van Floor Monster
Great to hear, if you do need any help with making a purchase please do not hesitate to let us know
Good customer service, delivery and quality product
I had a brilliant experience contacting customer service. It was after I realised I have ordered a different stair cladding than what I should have.
The person I spoke to, very kindly , made the chanes needed and 2 days later I received the order. It is absolutely lovely and can't wait to have it fitted onto my stairs.
26 juli 2024
Antwoord van Floor Monster
Thank you Gabriela for your kind feedback we really appreciate it
Delivery on time and communications in…
Delivery on time and communications in advance of delivery
Product as expected
Happy customer
15 juli 2024
Antwoord van Floor Monster
Great to hear Gru, much appreciated
Antwoord van Floor Monster
That's great Jo, if you need any additional help making a flooring order please do not hesitate to let us know
Happy with the delivery
Happy with the delivery. They could not fulfil part of the order but informed me and have arranged a refund. No-one is perfect, this is fine.
15 juli 2024
Antwoord van Floor Monster
Thank you Gerhard we appreciate your feedback
Great flooring. Some issues with delivery
Flooring was lovely, communication with me from flooring monster was also very good and prompt. I Would have given a 5* review however information was not passed to delivery company about restricted access to the house which meant I had to drive 30 minutes to go collect the flooring.
9 juli 2024
Antwoord van Floor Monster
Thank you Charlotte for your feedback and we are sorry to hear the instructions passed over to the haulage company never made it to the driver. If you need anything further please do not hesitate to let us know
Excellent service from start to finish…
Excellent service from start to finish of my order. The communication was faultless and the delivery was made on time as arranged. Would definitely recommend this company to others.
11 juli 2024
Antwoord van Floor Monster
Thank you Michele for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
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