Paul was excellent in store found us a suitable alternative to a much more expensive carpet we were matching up & gave us a competitive quote against a floor we were quoted for as well. Knowledgeable,... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
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Lees wat reviewers zeggen
Excellent customer service at Floorstore Wakefield! A special thanks to Robert for his outstanding patience, professionalism, and friendly approach. He took the time to answer all my questions without... Toon meer
Bedrijf heeft geantwoord
Paul was a pleasure to work with sorting out another carpet for our house. He is always polite, friendly and helpful- a credit to the store. Will definitely be back when we do our next room.
Bedrijf heeft geantwoord
Exceptional service from start to finish. The staff at Floorstore, Cross Gates were very helpful and knowledgable. Rob came out quickly to measure up and give a quote, he was professional and friendly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Geschreven door het bedrijf
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contactgegevens
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, Verenigd Koninkrijk
- 01924362642
Get FREE underlay on any flooring order
4,7
Uitstekend
187 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Andrew at Floorstore Wakefield was great
Very friendly team. The service was quick and Andrew was very helpful.
29 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Isabelle,
Thank you for your lovely review.
We’re so pleased to hear you found the team friendly and the service quick. Andrew will be delighted to know you found him very helpful.
We really appreciate your support and hope to see you again soon!
Molly at Floorstore in Wakefield was…
Molly at Floorstore in Wakefield was fantastic. She was very polite and professional and took into account everything we asked for. I’d highly recommend calling in to this store as they can’t do enough for you and the prices are great too
28 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Dave,
Thank you so much for your fantastic review.
We’re delighted to hear Molly at our Wakefield store was so polite, professional, and attentive to everything you needed. She’ll be thrilled to hear your kind words.
It’s great to know you felt well looked after and were happy with our prices too. Thank you for the recommendation — we truly appreciate your support!
Great service very helpful and quick at…
Great service very helpful and quick at sorting out fitting. Thank you!
25 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Faye,
Thank you for your lovely review.
We’re so pleased to hear you received great service and that everything was sorted quickly and smoothly for your fitting.
We really appreciate your support and hope to see you again soon!
Andrew from wakefield..
Andrew from wakefield... absolute star!!! Made everything easy. Thank you so much for your patience. Probably see you next month for carpets
22 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Kelly,
Thank you for your fantastic review! We're so pleased to hear Andrew from Wakefield made everything easy for you—he’ll be delighted to hear your kind words.
We really appreciate your feedback and look forward to seeing you again next month for your carpets!
Fantastic service as always
Fantastic service as always . Paul was super helpful . Would recommend
21 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Joanne,
Thank you for your continued support! We're so pleased to hear you received fantastic service again. Paul will be delighted to know he was able to help.
We really appreciate your recommendation and look forward to seeing you again soon!
Carpet/vinyl fitting (completed 19 March 2026)
Both the store manager (Steve) and the carpet fitter were consistently helpful, friendly and reliable throughout the process. They stayed in touch and showed up exactly as agreed. I'd arranged to have a stairlift removed and quickly reinstalled during the fitting, so was grateful for their patience, helpfulness and common sense about this! (It COULD have been a massive headache, but wasn't!) Would have no hesitation in recommending this store.
19 februari 2026
Antwoord van Floorstore - Wakefield
Hi,
Thank you so much for your detailed and thoughtful review! We're delighted to hear that Steve and the fitter provided such a helpful, friendly, and reliable service throughout your carpet and vinyl fitting.
It’s great to know everything went smoothly—especially with the stairlift arrangement, which we know could have been tricky. We’re really pleased the team’s patience and practical approach made the process stress-free for you.
We truly appreciate your recommendation and hope to see you again in the future!
Andrew from Floorstore Wakefield was…
Andrew from Floorstore Wakefield was very helpful and assisted us with finding the best flooring for our budget.
19 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Craig,
Thank you for your lovely review.
We’re so pleased to hear Andrew from our Wakefield store was very helpful and able to assist you in finding the best flooring within your budget.
We really appreciate your feedback and hope to see you again soon!
Polite staff and very helpful
5 maart 2026
Antwoord van Floorstore - Wakefield
Hi Liz,
Thank you for your kind review.
We’re so pleased to hear you found our team polite and very helpful.
We really appreciate your support and hope to see you again soon!
Andrew from Wakefield was a great help…
Andrew from Wakefield was a great help and very considerate
17 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi David,
Thank you for your lovely review.
We’re so pleased to hear Andrew from our Wakefield store was a great help and very considerate.
We really appreciate your feedback and hope to see you again soon!
Andrew at Wakefield was very helpful
Andrew at Wakefield was very helpful, pointing us in the right direction to the right product for our needs.
16 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Nicola,
Thank you for your lovely review.
We’re so pleased to hear Andrew at our Wakefield store was very helpful and able to guide you towards the right product for your needs.
We really appreciate your feedback and hope to see you again soon!
Steve was very friendly and helpful and…
Steve was very friendly and helpful and gave a very professional service
14 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi John,
Thank you for your lovely review.
We’re so pleased to hear Steve was friendly, helpful, and provided a very professional service.
We really appreciate your feedback and hope to see you again soon!
Colin was very helpful and give us some…
Colin was very helpful and give us some advice on the laminate flooring options which suited our needs.
Overall great experience at floorstore
Michael
11 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Thank you for taking the time to leave us such a lovely review! We're really pleased to hear that Colin was able to help and guide you through the laminate flooring options to find something that suited your needs.
It's great to know you had an overall positive experience at Floorstore. I’ll be sure to pass your kind feedback on to Colin, he’ll really appreciate it!
Thanks again for choosing Floorstore, and we hope you enjoy your new flooring.
Easy to order and prompt
2 maart 2026
Antwoord van Floorstore - Wakefield
Hi Sally,
Thank you for your great review.
We’re so pleased to hear the process was easy and that everything was handled promptly.
We really appreciate your support and hope to see you again soon!
Paul was very knowledgeable
Paul was very knowledgeable, helped immensely, wasn't pushy, got us a good deal, second time with him, would definitely use again.
11 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Tibor,
Thank you for your fantastic review.
We’re delighted to hear Paul was knowledgeable and helpful, and that he could get you a great deal without any pressure.
It’s especially great to hear you’ve chosen to come back to him again — we truly appreciate your continued support and look forward to helping you in the future!
Staff were really friendly and helpful……
Staff were really friendly and helpful… Paul spent quite a lot of time explaining the advantages of various types of flooring which we found really useful… we went to try and match up laminate flooring we had already, again good advice and tips given… thank you
8 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi David,
Thank you for your lovely review.
We’re so pleased to hear Paul was courteous and helpful and that he was able to help you find exactly what you needed.
It’s great to know he also helped you out to the car with your lino — we really appreciate your feedback and hope to see you again soon!
Paul was very curtious and helpful
Paul was very curtious and helpful, found exactly what was needed and even helped me out to the car with the Lino .
10 maart 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Emma,
Thank you for your lovely review.
We’re so pleased to hear Paul was courteous and helpful and that he was able to help you find exactly what you needed.
It’s great to know he also helped you out to the car with your lino — we really appreciate your feedback and hope to see you again soon!
I wasn't told in store when I placed my…
I wasn't told in store when I placed my order that I would need to pay the fitter a separate price! It was highlighted on my invoice but at no point were we told about this. It was pretty embarrassing when the fitter asked for his money!
21 februari 2026
Antwoord van Floorstore - Wakefield
Hi,
Thank you for your feedback. We’re genuinely sorry to hear that you felt caught off guard on the day of fitting, we understand how uncomfortable that must have been.
We have spoken with the store team, and they have confirmed that the fitting charge was highlighted on your invoice and explained at the time of placing the order.
Our intention is always to be completely transparent about all costs from the outset, and we’re sorry that this situation has left you feeling disappointed.
100% recommend the Floorstore Wakefield
100% recommend the Floorstore Wakefield branch to anyone and everyone. i had two unwell children at home and had previously bought flooring from them. I gave them a ring and spoke with Colin and he was able to tell me exactly what i would need, how much etc. He even sent me photos of the floors they had in stock via email so we could discuss prior to going down and seeing them. Really helpful as always! Can't wait to have them fitted now
27 februari 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Victoria,
Thank you so much for your amazing review.
We’re delighted to hear you’d 100% recommend our Wakefield branch. It’s great to know Colin was able to help over the phone, provide all the details you needed, and even send photos to make things easier for you at home.
We truly appreciate your continued support and can’t wait for you to see the finished result once your new flooring is fitted!
Andrew at Wakefield
Visited the Wakefield store today and was greeted by Andrew. He was so helpful. He asked us a few questions to get to know what we were looking for and gave us help and advice. He wasn't pushy, didn't try to 'upsell' us and there was no pressure.
28 februari 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Hi Lyndsey,
Thank you for your lovely review.
We’re so pleased to hear you had a great experience at our Wakefield store. Andrew will be delighted to know you found him helpful and appreciated his advice.
It’s important to us that our customers feel comfortable and never under pressure, so we’re glad that came across.
We really appreciate your feedback and hope to see you again soon!
Was served by Paul at floorstore…
Was served by Paul at floorstore wakefield and was very pleased with the service. Very helpful and knowledgeable about the product I was after.
25 februari 2026
Review zonder uitnodiging
Antwoord van Floorstore - Wakefield
Thank you for your lovely review.
We’re so pleased to hear you were happy with the service at our Wakefield store. Paul will be delighted to know you found him helpful and knowledgeable about the product you needed.
We really appreciate your feedback and hope to see you again soon!
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