Flower Station Reviews 

3.613
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service and beautiful flowers delivered to my daughter. The flowers brightened up her day! Communication was provided throughout and I’d recommend using them to anyone looking to make someon... Toon meer

Beoordeeld met 5 van de 5 sterren

The shop has q wide range to choose from and placing the order was simple and straightforward . I was kept informed about the delivery and the flowers arrived the same day, very fresh and beautiful -... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered from Australia for delivery in London on a bank holiday! Flower station staff made sure it arrived at the specified time for a special event. The photos show how beautiful the flowers were... Toon meer

Beoordeeld met 4 van de 5 sterren

My experience was great. I was just a bit scared that the person I was delivering the flowers to wouldn't be at home because the time of delivery got changed. Also, I didn't get the option to chose If... Toon meer

Bedrijfsgegevens

  1. Bloemenbezorging
  2. Bloemenmarkt
  3. Bloemist

Geschreven door het bedrijf

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,3

Alle reviews

(3.613)

316 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Highly recommended!

The order process was super simple and the beautiful flowers were delivered at the time requested just as I planned the start of the surprise birthday for my sister. In addition I was given £5 off as new customers. Highly recommended the flower station!

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Flowers were delivered on time

Flowers were delivered on time. The recipient was extremely grateful to receive such beautiful, well looked after , flowers. They were delivered 1/8/26 and still as vibrant today. Thank you

8 januari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Thank you for delivering the roses to…

Thank you for delivering the roses to my daughter. Luck would have it that her spouse was at home at the time of delivery at 11 am on July 27. My request was to have it delivered late afternoon when she would be home. But it turned out ok. Next time I request your services, thank you for managing to deliver it around the time requested. Many thanks

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Honest opinion

I always wanted to make a surprise by sending some flowers to a sweet person. It’s a beautiful gesture. I’m glad she was amazed by the surprise and by getting this beautiful flower. My only disappointment was that the flowers sent didn’t look exactly like the one I bought from the website. I chose for a specific reason and I love the name from it, not sure even if the name of the flower was shown in the card and seeing the photo from home when was delivered, the flower was a bit different from the website photo. The flowers are beautiful no doubt, but like where’s the yellow on it? I just didn’t feel 100# disappointed cause what I wanted happened. I made the day of this person and she was very happy with my surprise to her. I’d definitely recommend but I’d just say what happened.

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Freshness Guarantee is a Lie

I ordered flowers for my mother’s birthday and right from the offset there were delivery issues; I didn’t mind too much as it was dealt with promptly and they offered to upgrade my bouquet to the deluxe option. However, the flowers had significantly wilted by the beginning of the third day despite their advertised 5-day freshness guarantee. When I emailed pictures in they claimed that whilst it’s just a ballpark figure for freshness, a refund couldn’t be given and only store credit - a real shame for how expensive the flowers were but also the false advertisement. I opted for the store credit & chose to send some flowers to my sister…lo and behold the hydrangeas and roses were 60% wilted from their normal state upon arrival! I really do NOT recommend this company to anybody.

24 juli 2026
Review zonder uitnodiging
Logo Flower Station

Antwoord van Flower Station

Dear Customer,

We are sorry to hear that you were disappointed with your experience.

We would like to clarify the circumstances surrounding both orders.

Your first complaint was submitted three days after the bouquet was received. While we do advertise an expected freshness period of 4–5 days, this is a general guideline rather than an absolute guarantee, as the lifespan of flowers can vary depending on a number of factors, including their care and the room temperature in which they are kept. Once flowers leave our florists, we unfortunately have no control over these conditions.

Nevertheless, in line with our freshness policy and as a gesture of goodwill, we offered to replace the bouquet for you.

Regarding the redelivery, the bouquet was prepared using fresh flowers that had been received by our florists that same morning and was then dispatched with our partnered courier. Upon receiving the bouquet, you contacted us to advise that the hydrangeas had begun to dehydrate.

We explained the particularly delicate nature of hydrangeas and provided guidance on how to care for them to help them recover. We also subsequently provided you with a partial refund at your request.

We genuinely regret that you have had two disappointing experiences with us. However, we believe that on both occasions we investigated the concerns raised, provided guidance and offered appropriate resolutions, including a replacement and financial compensation.

We appreciate your feedback and will continue to share quality concerns with our floristry team to help us improve.

Kind regards,

Ben

Beoordeeld met 5 van de 5 sterren

Thank you Flower Station

Thank you Flower Station! The choices offered were lovely and the website easy to navigate. I am not in England and this was not an issue at all. I made an error with the address and Harini from Flower Station responded immediately and reassured me that the delivery was on track. The recipient loves the flowers and certainly the bouquet looks gorgeous in the photo she sent me. All in all a pleasurable experience from start to finish. Thank you Flower Station

1 augustus 2026
Beoordeeld met 5 van de 5 sterren

Perfect.

It was all done on time. The flowers exceeded expectation. They looked just like the website photo. No scams ! Packaging was superb.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Left at the door!

It was unexpectedly coming the day before and left at the door, which was a bit annoying. Otherwise, it was highly appreciated and good quality.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a bouquet of flowers for a…

I ordered a bouquet of flowers for a friend’s birthday in April which was good BUT it’s now almost August and at no point did I want to be on their mailing list so when I got an email I immediately unsubscribed but days later another email
So I responded stating I’d unsubscribed and please unsubscribed me only to get a response thank you for liking us so much. Another email again 3rd time unsubscribed and the other day another so I informed them I would leave a review and again thank you and another email today. I can’t stand it I’d have bought from them again but this blatant constant emails on and on about reordering I’m so angry. Just GO away

30 juli 2026
Review zonder uitnodiging
Logo Flower Station

Antwoord van Flower Station

Dear Customer,

We are very sorry for the frustration and inconvenience caused by the continued emails, particularly after you had already attempted to unsubscribe. This is certainly not the experience we want for our customers.

We would like to look into this personally and ensure your details are removed from any marketing communications. Please contact us at info@flowerstation.co.uk with the email address associated with your account so we can investigate what has happened and resolve this for you.

We sincerely apologise again and appreciate you bringing this to our attention.

Kind regards,

Alex

Beoordeeld met 5 van de 5 sterren

It is already three or four times that…

It is already three or four times that I have ordered flowers from Flower Station. I live in Miami Florida and I order flowers to be delivered in London every time it is perfect and the service even when I need adjustments is A+++ Highly recommended they will take care of you guaranteed

30 juli 2026
Review zonder uitnodiging

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