Fly US Travels  Reviews 

Mi hermana y su esposo compraron pasajes para PR hace meses.Obvio los cobraron.Cuando van a check estos días,no aparece nada.Le envían acuse de recibos,quedan en avisarle y nada.Cuando mi hermana llama,ke dicen la vendedora de fue de vacaciones,q debe enviar todo otra vez Lo hacen y nada.Llevan días llamando y ahora nadie contesta ..Esto ha creado mucha tensión en el matrimonio de Maribel y William de Florida...Si tan buenos son,den cara,Sean responsables ..

Business class instead economy in same price

Your dedication did not go unnoticed! We are immensely grateful for the exceptional service you provided. You made our travel experience wonderful. Your willingness to go the extra mile for our trip was truly appreciated

Flyustravels not even worth a star😡
I am battling since August 2023 for my refund to be paid back to me! Do not use this website. I phone them hold on for hours just to hear that the manager needs to speak to me, which is Ethan, but Ethan is never at work when I phone? We messaged Ethan when we were still in process of buying the ticket now he does not even answer our messages🤔. The “Valentino” who made the original booking just never returned to work according to his other colleagues!? This is ridiculous😡

False advertising and bad customer service.

They have a "Best Purchase Guarantee" that says, exactly, "Book now, cancel your flight for any reason within 24 hours !" and "Avoid costly cancellation fees and receive a full-refund for up to 24 hours."

So, I purchased this protection and the flight. 4 hours before the end of the 24 window I requested to cancel the flight. They emailed me 11 hours later rejecting my request. I called them when I read the email (34 minutes after receiving it) and asked what was going on.

The person on the phone told me they were unable to cancel the reservation because of something to do with Spirit's policy. What? You're telling me you can't hold up your SLA because of an airline policy? They should be aware of the airline's policies before making commitments to their customers. I expressed this to the guy on the phone and he told me they're "just the travel agent." Then he tried to blame me for not "following up" with them about the cancellation even though I literally called them 30 minutes after receiving their email.

Serves me right for not booking with the airline directly!

Update: Now I'm out $190 because they messed up. I wish I could swear on Trustpilot reviews lol.

Worst experience ever. Biggest scam. Booked flights was given confirmation number everything seem to be fine when I called Delta and the confirmation number did populate but my gut told me something wasn’t right with this company so I tried to verify my confirmation number with Delta the next day and the confirmation number did not exist. Delta told me that this was canceled due to duplicate reservations flyusa.com never even notified me of this yet they were able to charge my credit card with no problem when I called them they’re denying that they even did anything even though I have pictures and I have screenshots of everything I wouldn’t deal with this company at all. If I didn’t check on them I would be out money and no flights
When calling them they are denying even making reservations even though I have confirmation e mails

El 23 de marzo de 2022 compre un boleto Cancun - Madrid por medio de Flyustravels, la cuál me envíó mi confirmación (reserva) y mi número de boleto. Un día antes del vuelo al querer hacer check in la aerolínea me indicó que ese boleto fue emitido a nombre de otra persona. Inmediatamente me comunique con ellos y solo me indicaron que lo sentían, que el agente que me hizo la reserva ya no trabajaba ahí. Que si quería volar tendría que pagar la diferencia por una nueva tarifa a lo cual dije obviamente que no. Molesta con esta situación pedí mi reembolso con el supervisor Cesar Márquez. He llamado más de 30 veces y despues de 8 meses sigo sin recibir el dinero. La única respuesta que tengo de ellos es que en 7 días el reembolso estará en mi cuenta. Son mentiras y mentiras. Completamente una estafa.

I can cancel my flight without any inconvenence,, and Luis was so great

Gracias Antonio por su cervicio

Excellent service and attention from Luis Sanchez Madarme, thank you!

Excellent service with Mr. Luis, very friendly, offers very good service throughout, a pleasant 100% reliable experience.

Muy complacida

Pedro lopez fue muy buena persona q me atendió muy bien

Gracias al señor Luis SÁNCHEZ por su amable colaboración en mi viaje de Omaha a Orlando, Florida fue muy oportuna y valiosa

Booked a flight home for the holidays with United when I called this number they told me they were a United representative overcharged me for a flight messed up my name on the ticket then refused to give me a refund. This will be felt with in court but for now this will do, don’t use this service just book directly with the airline.

Today Morning I was trying to add miles on my account however was not to figure it out. George Decker sorted and was quick with the resolution. Great 👍 Help desk