FMG Repair Services - Bournemouth Reviews 26

Great service from start to finish. The staff is very professional and friendly. They kept me updated at all times and completed the repair before the date I was told. I appreciated that my car was picked up and dropped off as well as recieving a courtesy car.

Excellent service thank you, car picked up and dropped off on time and it looks like new after the repairs. Great communication throughout, friendly and helpful staff who all made a stressful experience better.

FMG Bournemouth oversaw the repairs to my vehicle recently - from the moment I booked it in, to regular updates to keep me informed to when I collected it they were fantastic. The repairs are literally better than it was before - the whole team is a credit to the company - and they didn’t get frustrated with my regular requests for updates 😂 thank you

FMG provided a polite, prompt and professional service. They contacted me to bring in for the assessment, collected my vehicle for repair and delivered my courtesy car which was really helpful. Turned the repair around in a tight time frame to get the car back to me for a long journey I had coming up. The repair is seamless, in addition it came back super clean inside and out, which it wasn’t when I sent it in for repair! Thank you so much to the whole team and Babs for pushing for the quick turn around. Very very grateful!

FMG Bournemouth dealt with my accident repairs as speedily as they could due to the difficulty sourcing parts. They kept me informed all the way through. The 3 members of staff I had contact with from start to finish were extremely polite and helpful

Excellent service wasn’t expecting car to be picked up and dropped off.
Staff very friendly and helpful!

Brilliant repair job. Looks great. Many thanks to the team and excellent customer service from babs and Laura

FMG Repair Services in Bournemouth were appointed by Churchill Insurance to repair my vehicle.
The quality of the repair is very poor. Not only is there a paint defect in the external bodywork, there are multiple areas of damage on both nearside door trims where they have been levered off to access the door handles. I have been informed by the General Manager that my vehicle was worked on by an apprentice… The interior of my car was also dirty when returned to me.
Unfortunately my insurer insisted that I take my car back to FMG to have the defects rectified, and I am now in the process of having this done. They have so far been helpful, and I will update this review when the work is complete.

UPDATE 14/02/25 Steve Woodward went to great lengths to rectify the defects, including repairing the external defect and replacing most of the interior plastic trim with new. I was given a loan EV during these repairs and all the staff I dealt with were friendly and helpful. The door trim is still loose but can’t face going back, so increasing my rating from 1 to 3.

FMG Bournemouth provided a first class service with updates and friendly approach. Rental car and repair all very straightforward. Car looks great after its visit to FMG Bournemouth. Well done Laura and Babs. Thank you. Nick

Very impressed With FMG, from Assessor, through to collection & delivery of courtesy car!
Regular updates of work in progress, welcomed.
Return of repaired car, excellent finish, preparation & thoroughly cleaned.
Would definitely use them again, not too soon!

FMG Bournemouth have been absolutely excellent and I am delighted with the service I recently received. All the staff are friendly, efficient and courteous. Communication re the repairs to my vehicle were regular and helpful. The repairs were completed to the highest standard and my car was cleaned thoroughly before it was returned. I cannot recommend FMG Bournemouth highly enough!

Customer service was fantastic from beginning to end. Very friendly and professional.
Repaired our car well within time frame given. Collected and delivered out car which was such a help.

Picked the car up quickly. Took awhile to fix but it’s because the parts needed to be created and back ordered. Car looks good as new, then they delivered the car back as soon as mine was ready

I had a serious amount of repair work caused by a hit and run, and my insurer directed me to FMG. What an excellent service, from dropping off my courtesy car to being informed every few days of the repair progress. Work completed to a high standard, within the time frame expected. very good service.

Great customer service from all staff especially Babs who dropped off the courtesy cars. Communication was clear throughout. Highly recommend, 100% satisfied with my repairs. Good as new!

Repaired my car after it was damaged in an accident,the repairs were fantastic and my car looked as good as new! I was kept informed of the progress of repairs daily and if I called with any questions everyone was super helpful in finding out for me, was also supplied a courtesy car with unlimited mileage which was so helpful,would highly recommend FMG! They also dropped off the courtesy car and collected mine,fantastic service

Spoke to two different receptionists here and the impression they gave is that they couldn’t care less. Both had an attitude, were rude and confrontational, my car had been in the garage for over 2 weeks with no update, and they had no empathy. Would not recommend just for customer service reasons, it’s a shame because the only reason I gave 2 stars is the lovely mechanic I spoke to originally.

Non fault insurance claim via Direct Line - van was collected w/c 6th June. Repairs were scheduled to be completed within two weeks.

At present, the repairs have been continually pushed back to nearly 6 weeks with no official completion date in sight. Majority of damage was cosmetic with new radiator filter needed.

Online status portal is infrequently updated and only when you call the office are you given any real information. However, this is vague at best. Customer Service are essentially the first line of defence - ready to serve up a pre-rehearsed list of excuses to why the repairs are continually behind schedule.

Common 'reasons' include: Waiting inspection / delayed parts / staff holidays / staff sickness / quality control etc etc

Other reviews seem favourable, but I'm assuming as this is an insurance job, its on the insurers time, so there is no urgency.

I'll be happy to update this review based the quality of the repair work but until I received a completion date that FMG are able to fulfil and have my vehicle returned, I'm left frustrated and disappointed in their service.

All staff at FMG repairs at Bournemouth/Poole were very kind, helpful & very professional. The service at every stage of the repair to my car was great. The courtesy car was even a new model. The repair to my car was perfect and on return, my car looked like new. Thank you! I would definitely recommend this company!

I found FMG was very helpful and kept me informed each step of the way pick and drop off was great if you score out of 10 I would give them 10+