Focus360energy.co.uk has ceased trading. Their SAP surveyor contacted me to say he had not been paid for months and therefore would not be completing my job, for which I paid in full. It seems this co... Toon meer
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Lees wat reviewers zeggen
I’ve worked with a few sustainability consultancies over the years, but Focus 360 Energy has genuinely been a breath of fresh air. They’re responsive, easy to deal with, and know their stuff inside ou... Toon meer
Eventually got a SAP Report but way over the agreed time frame and zero contact about delay. Made multi attempts to make contact during this process and get an update via email and telephone, but no o... Toon meer
There was an IT problem which delayed our report. However, the staff we dealt with were extremely helpful and efficient, which more than made up for the delay. Would use this company again.
Bedrijfsgegevens
Over Focus 360 Energy
Geschreven door het bedrijf
Focus 360 Energy are experts in sustainability and energy efficiency offering a wide range of compressive services, covering everything from individual domestic and Commercial Energy Performance Certificates (EPC’s) to working with many repeating clients across a wide range of sectors which include, but not limited to independent investors with a small private rental portfolio, local authorities, architects, builders and developers. on a consultancy basis for large projects from planning stage through to completion.
Our team of knowledgeable professionals are highly trusted for delivering superior service and building lasting relationships with our customers.
At the forefront of what we do lies a dedication to customer satisfaction, offering tailor-made services to suit your particular business needs, providing an extensive array of energy assessment services that help companies stay on top of the ever-evolving regulations such as energy performance certificates (EPCs), minimum energy efficiency standards (MEES), simplified building energy modelling (SBEM), standard assessment procedure (SAP), air-tightness testing, and sound testing.
You can also rely on us for other property compliance solutions, assistance with new builds and conversions, plus professional consultation and MEES support.
Browse through our list of services today!
We prioritise friendly and informed customer service, answering all inquiries with expertise. Our flexible approach allows us to identify the ideal solution for your business while adhering to industry standards at every turn.
Through our services, we look forward to adding value to what you do best by taking care of regulatory requirements, energy efficiency needs, and safety measures.
See our reviews on
Contactgegevens
86 Shirehampton Road, BS9 2DR, Bristol, Verenigd Koninkrijk
- 03337727398
- enquiries@focus360energy.co.uk
- focus360energy.co.uk
3,6
Gemiddeld
136 reviews
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Excellent service
Excellent service. I requested this report on a Sunday evening, and it was completed by the Tuesday. Very simple process and quite reasonably priced.
5 november 2024
Antwoord van Focus 360 Energy
Hi Nicholas, many thanks for the 5 Star Review!
Errors on the initial SAP Assessment…
Errors on the initial SAP Assessment documentation.
2 november 2024
Antwoord van Focus 360 Energy
Hi Ben,
thanks for your review and time on the phone. As discussed we produced the SAP earlier than the ETA original given. Admittedly there was an error which we rectified the same day it was brought to our attention. We understand your previous experiences with other companies prompted a review as above. But we are happ to see that due to our efficient handling of the situation you will look to be using us again.
Many thanks Will and the rest of the Focus 360 Energy Team.
Great Staff and happy to explain clearly what I need to do
It is absolutely great when I can talk directly to someone on the team. Will, Sam and Alex have all been very good at explaining stuff to me and are endlessly patient with me as my technical knowledge is non-existent.
22 oktober 2024
Antwoord van Focus 360 Energy
Thank you for your kind words, Becky. We understand that Building Control compliance can sometimes be challenging to navigate. I'm glad to see that we did well supporting you. We pride ourselves on offering a service-led approach, so this is great to hear.
We look forward to crossing paths again soon. Thanks, Sam (Founder`)
Antwoord van Focus 360 Energy
Thanks for your kind words!
Antwoord van Focus 360 Energy
Thanks for your kind words!
Sap report
Once I uploaded the appropriate documents. The process was very quick, same day. Thanks Rauri, first class service .
16 augustus 2024
Very professional and speedy service
13 augustus 2024
Antwoord van Focus 360 Energy
Hi William,
thanks for you review!
Will and the rest of the Focus 360 Energy Team
Fantastic Service and Reports!
I found Focus360 online and my enquiry was directed to William, who was excellent in his service and attentiveness. I will be returning to Focus360 for any and all planning/consultant reports in the future.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Focus 360 Energy
Hi Manny,
It was an absolute pleasure! We look forward to working with you in the future!
Kind Regards,
Will and the Wider focus 360 Energy team.
Antwoord van Focus 360 Energy
Hi Michael, thanks for your kind words! We look forward to working with you in the future.
Kind regards,
Will and the wider focus 360 Energy team.
Antwoord van Focus 360 Energy
Hi, thanks for your kind words! We look forward to working with you in the future.
Kind regards,
Will and the wider focus 360 Energy team.
EPC assessment - delays and no communication
On the day of my residential EPC appointment, no one showed up during the allocated time. My calls and email were ignored. The next day, I was able to reschedule when I chased them. I would have expected the new appointment to go better, but again, no one came nor contacted me. The assessor arrived an hour late. The actual assessment was professionally done, but the lack of communication leaves room for improvement.
31 juli 2024
Antwoord van Focus 360 Energy
Hi Fabienne,
First, thank you for your honest review. We take any opportunity such as this to review our process. We have since spoken with the assessor involved to rectify this issue. In terms of contact, once we were aware of the missed appointment it was our top priority to resolve this. In our experience this is best done through a phone call, it must be said that we did not have much luck getting hold of you via the initial contact number given. When you phone us via a different number a clear line of communication was established. We resolved this as quickly as we could with a new appointment date and time slot usually a 3-hour window. I do believe we were within that window.
In closing this has highlighted a key area for improvement and we will rectify this with immediate effect.
Many thanks for your review,
Will and the wider Focus 360 Energy team.
Fantastic service
Fantastic service. Clear and simple to use. We wanted to check u values for building regs. Excellent report.
Thank you
5 augustus 2024
Antwoord van Focus 360 Energy
Hi,
Thank you so much for your kind words, it was a pleaseure working with you, please bear us in mind in the future!
Regards Will and the rest of the Focus 360 Energy team.
Very quick and positive response …
Very quick and positive response to my initial enquiry secured the business. Similar, brief response, once quote accepted and paid would have been reassuring, but SAP work completed quickly and efficiently. Part O report taking a little longer.
30 juli 2024
Antwoord van Focus 360 Energy
Hi John,
I have emailed you directly on this. As we were instructed on the Part O Much later than the SAP, It could not have been completed at the same rate. The calculation itself is far more in depth and makes use of the SAP results. Our Lead time for this service is often double that of our SAP lead time due to this.
Very good customer service any queries…
Very good customer service any queries quickly resolved highly recommend
25 juli 2024
Antwoord van Focus 360 Energy
Hi Julian,
Thank you for your kind words, it was a pleasure.
Regards,
Will and the rest of the focus 360 Energy Team
Above and beyond
The customer service from these guys has been faultless - including a willingness to go above and beyond to support me with a ventilation test certificate. Thoroughly recommended.
25 juli 2024
Review zonder uitnodiging
Antwoord van Focus 360 Energy
Hi Paul, Thanks for your kind words and good luck with the house sale!
Regards,
Will and the rest of the Focus 360 Energy team.
Antwoord van Focus 360 Energy
Hi,
thanks for your review, bear us in mind for any future requirements!
Regards,
Will and the wider Focus 360 Energy Team.
passionate and knowledgeable
passionate and knowledgeable - helped with planning permission for my house
4 juli 2024
Antwoord van Focus 360 Energy
Hi Neil, it was a pleasure working with you!
Kind regards
Will and the rest of the Focus 360 Energy Team
Good and professional service would…
Good and professional service would definitely use again
24 juni 2024
Antwoord van Focus 360 Energy
Hi Alison, Thank you so much for your kind words.
Regards,
Will and the rest of the Focus 360 Energy Team.
Easy and quick process although the…
Easy and quick process although the calculations themselves took longer than expected.
27 juni 2024
Antwoord van Focus 360 Energy
Hi Rose, thank you for your honest review. It allows us to analyse our process, for continual improvement. We are currently going through a recruiting process to grow our team and reduce our lead times.
Kind Regards,
Will and the rest of the focus 360 team.
Antwoord van Focus 360 Energy
Hi Miles, thank you so much for your review! We look forward to working with you in the future.
Kind Regard, Will and the wider Focus 360 Energy Team
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