Foldie Reviews 

Long delivery time. This bag was used in the rain and was soaked through to the inside

Extremely long delivery time which is not made clear. All I keep being told is that it is on its way, except the courier hasn’t received it and nothing has changed in the last 5 days. The bags need to be outstanding as so far I’m not impressed and wouldn’t order again based on delivery time and the fact they won’t provide an actual delivery date. They just say everything is fine!

I ordered the Foldie Travel bag at £59.95 in a hurry then saw they were offering the same bag plus a free liquid pouch for £44.95. I checked out the returns policy which confirmed they had an easy return process (60 days) so I thought great I’ll order the cheaper one and simply return the more expensive one.
Whilst the bags ordered are held and hence shipped in the UK you have to return the bags to the USA at a ridiculous cost so I was forced to accept a 50% refund which on the face of it is generous, but their true return policy should be more transparent. I won’t be ordering another product from this company as result until they enable UK customers to return goods in this country. I don’t expect companies to cover the cost of returns, but to expect customers to ship to the USA is unacceptable.

I ordered 2 sling bags and a travel bag, they took a lot longer to arrive than the estimated delivery date.
The bags seemed fine but one of the sling bags fell apart when being used, for the first time, the strap detached causing the fabric to rip.
Foldie have not responded to my emails requesting a refund or replacement. Their website states that the bags have a one year guarantee. I had only had the bags for a month.
Very disappointed with this company.

The bag was described as ‘lockable’ but a fastener just secures one of the zips and this can be opened easily. Also the strap buckle is virtually impossible to open which may make it more secure but also makes it difficult to operate. Finally it states on the instructions the bag can be cleaned in a washing machine if you remove the strap but this is impossible to do as both ends are fastened to the bag. We decided to return the bags ( we bought a 2 for 1 offer costing c£40) and contacted their customer service lady who said that despite us being dissatisfied with the product we had to return them to the US even though there was an UK address on the packaging. The cost of doing this was nearly £20 and we only get a refund when it arrived back in perfect condition. She also offered us a 50% refund if we kept the bags , which in the circumstances, we accepted but we would rather have had the full refund providing we didn’t have to pay for the postage. We now have 2 bags which we will probably never use!

I ordered the cross body bag last year and wore it all around our cruise stops in the Canary Islands- I love it, we visited London recently- my husband was pickpocketed for his phone and wallet- mine were very secure! So now he has one too that I got free with the foldie travel bag- I love how sturdy and strong these are but still lightweight and secure-a great buy

Check the returns!! It’s a co.uk website and advises you that returns are at your cost. What it doesn’t say is that products are shipped from America and that’s where you have to return them to. They don’t give a return address until you contact them. Fine if you like the bags when they arrive…

I've made three orders with the Foldie. Each order hasn't disappointed me. Excellent service. Long may you have success.