fonaCAB Reviews 

Rude, ignorant drivers, the app booked a completely different address than what was shown on the original set up. I tried to resolve this by telephone, spoke with someone on two occasions, tried to help them to where we actually were. Two drivers hung up on us twice. Then canceled the trip and left us standing in the middle of the night with no way home. Charged me a no show fee, even though I was trying to help them find me. It is not my job to know the locations of pick up, a taxi driver should know the area they agree to work in. Worst company ever to happen to our area, never will use them again. Bring back our local taxi services.

Was charged 22 pounds instead of 12 to go from botanic to the Maverick road was also closed had to walk a bit only realised when I got out scammers

Ordered taxi.
Got a text to say it was at the train Station and when we went out it was not there.
Terrible service
Would not use them useless u have no choice

May I advise dont use the app. For fonacab.
I am a regular customer and have found lately even when using app book early ,the taxi never arrives on time.mostly for important medical appointments so cant afford to wait if taxi not on time.
I have to phone to cancel when I find out can be 20mins to sometime hour before it will arrive. App can say 10mins wait but
20mins later still assigning driver.
My advice if u book early phone to check half hour before.
And dont trust app waiting time. Yes it's busy week.
But has happened before.
Not a one off.

Lying idiot of an operator blamed me for a driver no showing

Fon a cab have asked for more details. Call was made on Friday 19th June at 7.26 am and lasted 2 minutes and 38 seconds..update I have checked the call details and the call was placed at 7.26, it did take a while to speak to someone. I would call this person, curt or abrupt. He first got the address wrong he said lane when I concisely and clearly said road. He then also got the post code wrong. If trustpilot require a recording of the events in question, I would be only too happy to provide this to confirm my side of the phone call. I have had a reply from fon a cab refuting my version of events. There lyes their problem they can't learn from their mistakes.

If I could give minus I would. Rang yesterday morning to book taxi for wife to go to cancer centre. Spoke to the most abrupt unfriendly person in Belfast. Someone like this should never be answering phones to the public. Totally dreadful attitude. Phoned local and they were polite helpful and here on time. AVOID AVOID phoneacab.

Tried to schedule a taxi for my dad to get him to the airport this evening and they wouldn’t arrange a taxi because I was calling on an unknown number.

I ended up using another service (I’m not going to go into my phone’s settings just to call a taxi when so many scammers and phishers call nowadays and realise your number is active if your number answers), and the other company did the much more reasonable thing of asking us for a U.K. mobile to call/text on when they were coming over.

The agent chuckled like it was unreasonable to even have a withheld phone number, what sort of behaviour is that today when there are so many scammers and phishers trying to get data calling random numbers nowadays lol.

Terrible, unhelpful customer service. Treated awfully by a driver and the customer service team did nothing to assist or support with this. Copy and paste job for an email-could not be bothered dealing with the issue.
Will no longer be using this company. One man was very helpful and he rang me back to apologise for the issue on the night. However, he told me to put it in writing and send to customer service and I unfortunately got a response from a woman which was unhelpful and lacked anything but good customer service.

Not possible to give a zero ... Hence one star... Absolutely terrible customer service. I booked a taxi in advance as needed to get to the airport for a particular time ... Driver accepted... Was late... He is not taking my calls to ask is something wrong....And... Once he shows up... He tells me that he can't take me as it's too far ... Called dispatch and was told to watch my language.... Absolutely spot on service! Will never call you again... And Im aware you couldn't care less... So an obvious win win....

Pre booked fon a cab taxi from Lisburn Road to city airport for 9am. Arrived late. Honda taxi, upholstery filthy stains on seats.
Driver rude.
Have deleted the app from my phone .
Never use fon a cab.

Excellent customer service from Fonacab driver this morning who arrived exactly at time taxi booked for my wife and got her promptly to her destination. More than happy to recommend Fonacab

Be cautious using the app. The location tracking doesn't function properly despite it being a method for the driver to see your location. I was charged a £5 no show fee despite the fact I was waiting for the taxi and it went elsewhere. I contacted them to seek reimbursement and they refused. Shady practices!!! I'll be using their competition going forward.

I rang Fonacab for my first time earlier today to get some further information about taxi fares for a specific route and booking procedures etc.

Spoke with Sharon who answered the call immediately was extremely helpful and pleasant, giving me all the details I needed - I very much appreciate her "going that extra mile" - Thankyou !

Fonacab claim to have a pet friendly policy. Be warned - they don't. Because of past incidents I make abundantly clear when I pre-book with a live dispatcher for vet trips the breed, height and weight of my dog but I might as well piss into the wind. (I also bring a blanket in case she might shed.) Today was fifth refusal despite ticking all their boxes, and more - and with one taxi cancelled on its way to my home and another substituted at literally the last minute. Driver was nasty/rude, demanded my old senile girl be put in the boot - not even one with a glass back - despite me explaining I had talked the trip through with the despatcher at some length to avoid a repetition of previous refusals. More fool me for accidentally illustrating the definition of mad; doing the same thing over and over expecting a different result. Given the general Fonacab decline (no shows, massaging their wait time or not having cars or drivers at all etc) my patience is now ended. Never again, if only not to have to see another scowling angry face when frankly the only angry scowling face should be mine.

Should change the name to rip of cabs charge 9 pounds for a one mile journey in fact it shows less than a mile when I done the trip in my own car next day .
I only ordered it because it was raining heavily at there prices would rather get soaked. Will never use again 😒

I have been using Fona cab for sometime now but their service of late in Belfast is becoming terrible. My wife and I have had similar experiences with them recently on different occasions respectively,where by we booked taxis on different occasions. the drivers will either show up in different pick up points or delayed in coming and when you try to get in touch with them they quickly cancel the trip and report it as “no show “ and they will take your £5 . It seems to me that is now the new trick for some of the drivers just to get easy money. I reported my first experience and it was brushed offer by some of their customer service team with so many excuses. Fona cab experience of late is getting worse.

Don’t book an 8 seater!
We booked taxi for New Years for 7 and were told we may not get an 8 seater. Price quoted was £40 return for 2 cabs return. I was skeptical but left it with my wife to arrange.
We got 2 cabs in at about £20 each. On the return 2230 the teenagers got into the first can which was an 8 seater . When driver went to drive off with 4 inside all 4 said there were more inside to come out. He told them not to worry there was another can on the way and drove off leaving us behind. All 4 of them ages 18-21 told the same story. We had to book another cab with Fon a cab for another £25 !
When I phoned to complain they said this was unusual and would look into it. All told our taxi fares were nearer £100 than 40. I was called back by George the manager and the “explanation “ was that the driver said our teenagers told him to drive on!! This is inconceivable and simply untrue. No refund / no investigation/ reprimand or such action of the driver who quite clearly drove off with 4 passengers in an 8 seater leaving the rest of the party behind. We have a family account with Fon a cab for several years and often need 2 taxis as we are a family of 5. I am very sad and disappointed at the service and less than thorough “investigation “.
Leaving 3 passengers behind on the busiest night of the year is unacceptable. Fortunately we did manage to get another booking very soon but had to fork out extra fare.

Thieves, they always charge twice. On Friday, the taxi fare was about 9 pounds, but they charged me 11. Instead of canceling the first transaction, they charged me 13 again on Monday. This is systematic. I don't know what right you think you have to put your dirty hands in my bank account without warning... you lying again, I have the screenshot straight from my bank account, and you charged me on Friday 10.30 and Monday 13.40 again!!! So stop lying, Let me share the screenshot with everyone here if you sure…..🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️

Terrible company. My husband booked a taxi 2 days in advance to get him to an appointment at 9am. 15 minutes past the arranged pick up time there was still no driver assigned and he was close to missing his appointment. When he phoned he was told he has to pay £5 to cancel the taxi that hadn't even been assigned.

I had to get my sick child into the car and take him in my pjs as he would have had to pay for the missed dentist appointment as well as the £5 for the taxi that couldn't show up on time with 48 hours notice.

Me and my Nanny waited for taxi outside tkmaxx Abbeycenter in the cold with someone who has sore knee and learning disability adult aswell for over 45 minutes
I would like discount on my next taxi