foodpanda.pk Reviews 

One of the worst service possible. The chat support is full of Bot and no human interaction is possible. Worst experience tbvh.

I usually try to keep my food delivery experiences positive, but my recent most of the orders with FoodPanda left me utterly disappointed. The concept of delivering multiple orders at the same time is, quite frankly, a recipe for disaster.

I placed my order, eagerly waiting for my meal, only to find out that my delivery person was juggling several other deliveries at once. The result? My food arrived cold, hours late,. It felt like an afterthought rather than a priority.

The customer service response was lackluster at best, with no real solutions offered—just generic apologies and empty reassurances. It’s frustrating to see a service that could be so convenient drop the ball like this.

FoodPanda needs to rethink this disaster based delivery model. Customers deserve better than a rushed service that sacrifices quality for quantity. I won’t be using FoodPanda again until significant improvements are made.

I hope this message will not change the strategy of food panda Pakistan as usual such companies never bother to improve Quality of services in Pakistan.

Food Mafia. Not Food Panda!
My last order! Never again! They never deliver the order to the right destination.
The delivery guy cannot read the clear instructions and I never got a refund for the incorrect delivery the guy promised that he will refund me within 24 hours.
All lies nothing but lies. Stay away from the food Mafia and save your headaches and frustrations.

#CustomerServiceFail #FoodpandaComplaint #DeliveryDisaster #UnacceptableService #FoodpandaIssues #PoorService #DisappointedCustomer #OrderFail #FoodMafia
#WrongDelivery #fixyourservice

Food panda riders are thieves . They never delivered my order and stole my order . The order picked my order from kfc and marked it as delivered. Please ban food panda

foodpanda, #CustomerServiceFail #FoodpandaComplaint #DeliveryDisaster #UnacceptableService #FoodpandaIssues #PoorService #DisappointedCustomer #OrderFail #WrongDelivery #fixyourservice
My extreme disappointment with your service over the past two days. Yesterday, my order was completely wrong, which was frustrating enough. But today, your delivery person made things even worse by delivering my order to the wrong location entirely.
This level of incompetence is unacceptable. I expect a full refund for both orders and a serious improvement in your service. You cannot shut the mouths of customers with vouchers. I hope you take this complaint seriously and rectify these issues immediately.

I have been a customer of Foodpanda for over two years and used to order food and groceries from them at least twice a week untill 10 days ago when I stopped because almost two months ago on July 30 I ordered something and the payment was deducted from my bank account but the order was not confirmed. They charged me but my ordered did not go through and I received a phone from food panda that I will get my refund within 10 to 12 days. After 14 days of waiting for my refund, I contacted them again and they said they have escalated the issue and it will take another 24 to 48 hours to fix this , I waited another 4 days then contacted them again they asked me to wait another 10 to 12 days and this 10 to 12 days waiting period followed by asking me to wait another 24 to 48 hours cycle continued for another two times untill I finally gave up and deleted their app from my phone and I will never order from them again.

So I ordered some grocery and snack from the panda mart, it was a paid order. The rider didn't show up even after an hour, upon checking the app food panda cancelled my order and took my money as well. When I reached customer support (they don't let you chat with real representative that easily) they said rider came but no one responded so you have wasted food. It was actually snacks "lays and all that stuff". No idea where that rider went and how is these snacks are wasted. Keeping it short, they wasted my time and never refunded my money back. Don't let your self be fooled by this app as they have changed their policies a lot and will not give any support to their customers.

Worst and worst…. Avoid … Avoid … at all cost… I paid for priority and food came 1 hour late and driver was worst of creature I have ever come across … he asked 100Rs extra for delivery. What a con man

It's a very great food delivery service that offers a wide variety of food options from different restaurants. It's very convenient, especially when you don't want to go out.

Terrible customer service I was trying food panda pro and I paid for yearly plane but after using it for 10mints I found out it have not worth as the price was more expensive than before they are saying free shipping while they adjust price in item cost. So it's was it worth I tried to contact support but there was not any channel so I had contact them on Fb and they said you can cancel your subscription renewal while I was asking them to cancel my active subscription which they said they have any policy to cancel any subscriptions. Then what the hell is this going one. I see there have very low rating on trust pilot and found out alot of needs need to be done. But instead they are busy deleting comments from their page.

I placed an order today through foodpanda which he do kinda regularly. I placed an order for delivery which I always do. But apparently the restaurant @big fat roll in Gulberg. Marked it as “PICK UP” so I had to cancel the order through chat. But because I paid online the FOODPANDA refuses te refund the money. So guys please do not pay online. Simply do cash on delivery so you can actually cancel the order if there is any issue.

Useless customer support if you can even reach them. Had an order cancelled coz their incompetent rider couldn't be bothered to ring the doorbell and left, my payment at the time of writing this review still hasn't been refunded and I can't reach out to cs.

Boycott Foodpanda as they again provide the services to KFC and McDonald's

Bad app with bad delivery services it's worthless we have to stop ordering from foodpanda and please don't waste your money and time on this app they completely worthless should be stop in Pakistan they don't care about coustmer services

The burger I had was the worst I've ever eaten, with a strong fish oil smell and missing the cheese and onion rings that were listed on the menu. It was a complete disaster, deserving a zero rating and offering no value. I want my money back.

جو برگر میں نے کھایا، وہ سب سے خراب تھا۔ اس میں مچھلی کے تیل کی بو تھی اور منیو پر جو چیز اور آنین رنگز تھے، وہ بھی نہیں تھے۔ یہ مکمل طور پر ناکام تھا، صفر نمبر کے لائق ہے اور کوئی قیمت نہیں تھی۔ میں اپنے پیسے واپس چاہتا ہوں۔

I ordered sweets worth Pakistani rupees 1250/and made payment online but my order was not delivered and Foodpanda has no way of allowing making immediate complaint or customer support center. They are lying a lot. I'm deleting their app after this review. You should too.

23th June i tried to place an order of 1934 rupee but it did not take place but money got deducted from my bank card. then i started following their help agents till today no refund has been done , always there is new agent and once they provided me fake bank transfer reference number also i inquired from my bank but they said its fake number , very bad experience with their help desk i think they should close their help center and today one agent told me they don't have payment proof totally crap guys .

Really bad service. Ordered grocery from Foodpanda partner store Carrefour an international store but they sent one wrong item. Such a poor service from such a big store! And foodpanda Help center is now automated and no real response and no refunds! Stop using Foodpanda and such big stores for online shoppi g. They are all looters!

I have been a loyal customer for over 3-4 years, but my recent experiences have been extremely disappointing. They’ve added a new feature that forces users to choose priority delivery by deliberately delaying standard delivery orders. This feels like blackmail.

Moreover, there are very few options to contact customer support. You can only reach your rider through chat support, and they rarely respond to queries.

Overall, the service has deteriorated significantly. If you can’t provide reliable service and support, it’s time to rethink your approach.

Always a bad experience and I am deleting this app