Footsoothers Reviews 

Ordered online on 21st February, no emails received to acknowledge my order or receipt for my credit card payment which was dated the same date.
Footsoothers' customer telephone line is permanently "busy" and they have not replied to my email asking for an update.
I am slightly relieved to see that others on the Trustpilot site have received their goods as I was beginning to wonder if this was a scam.
If you read this, Footsoothers, I am still waiting but will be in touch with my bank to flag it up as a suspicious transaction if I don't hear from you or receive my goods within the next 5 working days.
UPDATE The goods arrived by post on 3rd March. of the two footbeds ordered, only one pair was the correct size. Rather than have any more dealings with this inept company, I have simply given the wrongly sized ones away. The footbeds that do fit me are comfortable and what I expected in terms of quality given the very low price.

Ordered online on 4 February. No confirmation of the order and no goods received by today 13 February. Emails ignored and phone line engaged or dead. I have also tried the online enquiry form on their website. My bank account shows that payment was taken on 5 February. Appalling service. Do not order from this company.

I purchased from their website on 20/01/25. I had no confirmation of purchase or any other communications. I started doing a chargeback (am cancelling that!) because of this and the reviews here (saw these reviews after I purchased). However, the goods arrived today 28/01/25 (2nd class). The goods actually seem really well made! I don’t know why they don’t communicate at all as it’s feels like you’ve been scammed of money, plus they could potentially lose a lot of business…

Scam! Ordered insoles, no order confirmation, no delivery, payment taken. Telephone number is fake. Getting lots of spam emails and Telephone calls since ordering (they have my details). Have now had to change credit card. Avoid this scam site!!!

I ordered some insoles last year, as of 09/01/2025 I still haven't received them. they do not answer emails.
Generally I would suggest this is a scam web site - best avoided.

Unfortunately, I have also been subject to the same scam as other reviewers on this site. I am amazed however that their website is still up and running. I have also reported this scam to my Bankers.

Placed an order on the 3rd of October.
No confirmation email sent and i've not received my order.
Sent an email requesting a full refund but not had any reply

Definitely do not order from this company.Money taken but no goods received.Telephone always engaged and unable to get through by e-mail.
I have reported them to Police Scotland as fraud and a scam

I have had the same experience as other customers, money taken and haven't received the goods. There is no way of getting in contact with the company. I have reported their website, hopefully it gets removed.

DO NOT ORDER FROM THIS COMPANY. Ordered 8th August, money taken immediately. No confirmation email, contact form doesn’t work and the phone cuts off. Still do not have the product.

Same as all other reports here. No order confirmation, no email, no response. No order delivered. The money was taken immediately, of course.
Wish I’d checked with Trustpilot first.

UPDATE: Saturday 13th July
Well, despite appalling customer service and complete absence of any response to phone calls and emails, or indeed an initial “confirmation of order” email… the products arrived this morning! Not quite the delivery time scale as suggested on the website.
What a strange way to run a business.

Placed an order on 2nd July. Money taken. No confirmation email. No response to three emails … direct email and via “contact us” on their website. It’s now the 9th and still no response or goods. Beware!!

Update:
Tried phoning repeatedly today. Phone line “permanently” engaged (perhaps off the hook?)

Companies House has them listed as Podiatry Wellbeing Ltd registered as SC482127. The Director is given as MIRZA, Shahzad Shaheen. Appointed July 2014, DOB January 1986.

Tried the phone number for Podiatry Wellbeing from a company search… number unobtainable!! They are certainly hiding somewhere.

Ordered over a week ago. No email confirmation. Money taken from my bank. Item not arrived. Don’t use this company

I have now received the insoles (2nd May) which is good and they are of good quality however as customers we shouldn't need to experience the worry of whether our orders have been received and that our money may be lost. Please look to improve your level of customer service even if it is only to introduce an order confirmation email as a minimum for customer peace of mind.

I bought some insoles on 20th Apr with no email confirmation of the order, I tried to call to see if the order had been placed but the phone number is constantly engaged. I emailed customer services and haven't received any response to date. Payment has been taken and I haven't received the goods. I am very concerned I won't receive my order or get my money back.

I can see that other people have had similar experiences and have received their orders but it doesn't offer any peace of mind.

If anyone at Footsoothers is reviewing customer feedback I would be grateful for an update on my order.

I placed an order on April 1st, but I am still waiting for the delivery. No emails or text messages to update the status, so I have no idea if it has been sent or even that they received my order, beyond taking the payment. Also no way of contacting them as constantly engaged and the contact form doesn't work. I also received a strange text message from Evri stating that a parcel had been damaged and could not be delivered as the delivery address is missing. I'm guessing they are linked as I'm not expecting anything else. I'm now not expecting to receive the goods.

Same as previous customer ordered one pair then that failed so tried again looked at bank account no money taken failed message ...suddenly two pairs ordered money taken .
First order arrived with insoles and what looks like heel pads I didn't order unless they go under the insoles . Tried contacting them line continually busy and emails go to error page. Awful service

I agree with the previous person. Ordered on 1st March, no confirmation email, money taken of course. Have given them time to deliver, nothing has arrived. Tried phoning, constantly engaged. Wrote an email, had an "error" and couldn't send it. However they arrived today no notification in an email.

No Customer Service at all. Placed order....received no confirmation, no nothing, apart from taking the payment...of course!? Been over a week now since they took the payment from my credit card. Still not received my goods, or an explanation. It is impossible to contact them either by email or phone. Disgraceful! All top show!