Form&Thread Reviews 146

Staff are always very responsive and friendly whenever I have had an enquiry. Clothes are really beautiful - great quality, very trendy and a little bit quirky. I get comments on my shirts whenever I wear them!

I was nervous about my order mistake but the team acted quickly and made the correction. Huge relief! Highly responsive. Thank you!

Thanks for swift and great service
Peder

Great customer service and top notch product. Incredible company all around!

Several things standout:

1. Product matches what's on the website
2. They ship the products out fast!
3. Their customer service is top-notch. Special call out to April who helped me through a sizing related matter.
4. The whole process was smooth.

All e-commerce businesses should aim to operate like Form&Thread. This is how you build a customer base that comes back for more.

What a great company. I had some issues with sizing but they went above and beyond to make sure I got what I needed.

The products are high quality and the customer service matches. Will definitely be back

bad reviews are like buses. never given one and now 2 in 2 days.
i think the quality of clothing peaked a few years back and they are on a downward trajectory.
the system and processes seem somewhat complicated.
requested an exchange, then emailed them and stated i wanted a refund.
we exchanged emails. i checked if they had received the return. they had and a refund was being set up.
i have just received an email to say an exchange is on its way.
i could do without the rigmarole of dealing with this. unfortunately there seems to be a communication issue within the business.
i was 50/50 with buying the top but after buying up lots of gear from USKEES i thought i’d have a subtle change. shouldn’t have bothered and should have just bought a load of cheap FOLK in TK MAX. Money please!!!!

I asked a question about the measurements of a particular item. April in Form & Thread's customer services was extremely helpful. She found out the measurements for me and also took the trouble to send me screenshots of how I should measure an existing garment to check the size. Very helpful

The Item was sent to an incorrect address and is being forwarded to me. I have yet to receive it

The shipping experience with this company left me feeling like I never wanted to order clothes online again. 14 days to check whether something arrived back at they're warehouse, and then god knows how many days to exchange and item.

Excellent! Love the colours and materials. Quick delivery / exchanges if needed! Can’t wait to see what comes over the next few seasons

As a long standing customer I am irritated and disappointed at the newly introduced practice of sending unsolicited emails to customers who have looked at items on their website and legitimately decided not to purchase. These follow up emails re sly and nagging and totally unnecessary. A self respecting company would respect the right of their customers to opt out of this form of of guerrilla marketing.

I wholeheartedly endorse this company. I’ve made two purchases, and despite a shipping mishap during the second transaction that resulted in a lost order, their customer service, particularly April, was exceptional. She was proactive, kept me informed regularly, and successfully rerouted our order. The cord trousers we bought are of superior quality, with an excellent fit, and a rich texture and colour. My sincere thanks to the team.

I have ordered for my husband as a gift one pair of pants and one overshirt for the first time. Unfortunately they didn't fit him so well (my husband is very tall and they were a little short) but were of very good quality and looking very neat. I contacted the customer service and was absolutely impressed by the amazing service the gave. They were totally okay for me to return the clothes and took charge of everything. I really wish my husband wasn't so tall as Form and Thread would have become his wardrobe staples. I couldn't recommend them more.

Excellent quality shirts, fairly priced, and great customer service (particularly online). Highly recommended.

Purchased the gallery jacket and it's absolutely fantastic.
Great style and lovely material. Dispatched next day.
So pleased with both the garment and the company.
Hoping to buy another one in a different colour once they have them up for sale again.

Great communication! I replied to the friendly email thanking me for my purchase with a query that that was resolved the next day. This organisation is definitely customer oriented.

Asked for some information about measurements of overshirts. Got back to me in a very short time with all the information I needed.

Okay...super well done garments. Super fast delivery, like weirdly fast - and I live in the US. No logos, thoughtful designs...yah. Very smart gear.