We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

18 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 10% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

⭐☆☆☆☆ BUYERS BEWARE


⭐☆☆☆☆ BUYERS BEWARE – SERIOUS CONCERNS
I am extremely disappointed with my experience with Frameluxx, and I feel compelled to warn other buyers.
In my experience, items marketed as “original” did not appear to match what was advertised, raising serious concerns about authenticity and misrepresentation.
What is even more alarming is the returns process. The return address listed on their website was not reachable, and there appears to be no fixed, verifiable operating address, making returns effectively impossible. This leaves customers without any realistic way to resolve issues or recover their money.
Customer support was unhelpful, and attempts to resolve the matter led nowhere. The overall experience felt misleading, opaque, and deeply unfair to buyers.
I strongly advise anyone considering a purchase to exercise extreme caution, do thorough research, and think twice before sending money to this company.
Proceed at your own risk.

23 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

LEGAL ACTION TO BE TAKEN

This company has defrauded me of a lot of money, I have had to chase this issues for 3 months now. I have reported them to action fraud. The item that they send me had a different shade of colour and came in tight plastic wrap and bleed through fonts on the material send. An absolute joke and I will take them to court for selling me counterfeit goods labelled as the real deal if I do not get my money back.

Back and forth with these idiots for 2 weeks with them expecting me to pay a fee for return, how stupid do they think I am.

20 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

100% this is a scam company

100% this is a scam company. Purchased a pair of Chanel glasses and from the off of opening the box I could see they were fake. Box was shoddy and not neat. Glasses were not in the case but in a plastic bag outside of the case, this is not how Chanel glasses arrive. There is no authenticity card and the glasses don't sit straight on the face or when laid out on a table. The glasses don't fit inside the box they came with so it won't close on them. The glasses are heavy, clunky and smell bad. The box also marks very easily when touched so I know these are fake. The plastic bag it came in has the name of a factory not connected with Chanel and there is no UVA/UVB stickers which is compulsory on all glasses. Emailed asap and the email is bogus, used the web form but I had no confirmation that it went through. Contacted the card company as this is a company selling counterfeit items for sure. Even the booklet that came with it looked cheap and not like the ones I have had in the past from this brand. FAKE FAKE FAKE

28 februari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very poor service sent totally wrong…

Very poor service sent totally wrong sunglasses I then had to pay £6.90 for track and trace to return wrong glasses took 15 days and 3 emails for them to just refund me for the cost of the sunglasses no refund for return item which was not ordered in the 1st place bad service all round would never use this company again.

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service 😡

Terrible service 😡 . I placed an order on 6th of December for £420 and payed the extra for express delivery which stated my parcel will be delivered on the 10th of December. My parcel did not arrive , the tracking number says it’s with Royal Mail I’ve been through Royal Mail and they don’t have my package . I’ve been back & fourth through email speaking to someone called Emma . They had me waiting a week telling me they are waiting on an update from the logistics team . After the first week of not hearing anything back I told them I’m cancelling my order . I got a email 2 days later on the 16th of December saying please wait another 3 to 4 days for delivery . It’s now the 22nd December and it’s still not arrived . I don’t believe my item will be arriving . This site is a scam !! Everyone be aware of this

6 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY!!SCAM

DO NOT BUY!!! This company is a scam! I have just placed an order 16th Dec & I paid extra for express shipping (1-2days). I should have received my order today, instead I received an email stating that my item has been shipped and will arrive in another 2-3 days! I have paid over £200 for a service which so far has been awful & misleading with incorrect information. The email received is also worrying with a fake tracking link. When you enter the tracking number it automatically states your order does not exist. The number they have provided on their website is not valid. There are many fake reviews on this site but if you go further down you will see the reality. STAY FAR AWAY FROM THIS COMPANY. I have reported this company to the authorities as I don’t believe the stock they are selling is authentic. I have not received my order and I believe if it reaches me it will not meet my expectations.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible Company

I have had to report this company to the FCA for failure to refund me for a returned pair of sunglasses even though there is proof of collection. Someone called Emma keeps replying back to me stating they are looking into it but it is clear Framesluxx have no intention of refunding me. Terrible company which should be investigated!

8 september 2025
Review zonder uitnodiging
Logo Framesluxx

Antwoord van Framesluxx

Sorry to hear about this. Please send an email to framesluxx@gmail.com with your order number and I will get it sorted out for you

Beoordeeld met 1 van de 5 sterren

Fake

Please stay as far as the east is from the west, this website is fake and everything they’re selling is fake, if you return the item don’t expect a refund the number don’t work communicate is horrible, please stay away from this website please I have to report them to my bank

4 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely dreadful customer service

Absolutely dreadful customer service. Took weeks to get the shipping address correct, only to ship the glasses to an address that does NOT receive USPS mail. I originally provided my PO box and they said they were unable to ship to a PO BOX, then proceeded to ship USPS. Three weeks later nothing but empty apologies and promises of the issue being "worked on". Don't waste your time, money, or emotional wellbeing here.

28 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Purchased Chanel Sunglasses for £180 6…

Purchased Chanel Sunglasses for £180 6 weeks ago. returned them straight away as they did not fit, by recorded delivery to the address on the website. The package has been received as sent recorded. But refusing to give a refund and avoiding any contact. The phone number on the website doesnt work. I have been dealing with "an Emma" by email but she is avoiding answering. This is a Bogus Company and Harry Omar the sole director and 100% shareholder should be ashamed of himself as a young entrepreneur treating his customers in this way. It all feels very fraudulent.
DO NOT USE.

29 mei 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer