Frank's The Flooring Store Reviews 

Beth was friendly and extremely helpful, she needs a pay rise in my opinion.
Thus was at tge stockton store on portrack.

Helpful staff, reasonable price and a free rug.

Visited Stockton store today and had a great service delivered by Steve.

Great service from Steve, from entering the store to leaving. Steve was very helpful and friendly, found me exactly what I was looking for and gave good advise. Everything sorted quickly and efficiently 👍

Steve helped my grandma with choosing her carpets. Very helpful thank you!!

Served by Steve, very polite and helpful.
Helped me pick the right carpet very pleased with the service.

Went into Portrack store and was greeted by Liam …who was very friendly and helpful ..Ian answered any queries we had and finalised the delivery and fitting of the carpet …Everything was efficient and friendly ..Will certainly recommend the store

Fantastic service from Ian at Franks. Highly recommend. He was very helpful in assisting with the carpet we were looking for. We will certainly be back in the near future.

Many thanks Ian.

Great customer experience, well supported by Steve at Franks Portrack Lane.

Carpet nice but don't use Frank's fitters...had all the room re decorated and they have scraped all the paint fron skirt boards...we had him back and he said its normal......really so I paid for decorating to be told it's normal to have paint scraped off....they also left shoes on....

After being told our order was ready for collection, we attended the store Newcastle St James to find that it wasn't there. We decided to go and pick it up the following day at the Benfield Road branch. This is where we met a man with the worst customer service skills both myself and the wife have ever come across. He was rude, arrogant, unhelpful and should not be employed in any customer facing role, in fact he should not be employed at all.
I had to laugh at the advert playing in the back ground stating Franks offer exceptional customer service, left me tell you that your customer service is utterly appalling. You also need to change your " We love carpets, and we hate customers, if I could have given you a minus 10 rating I would have done, never again will we use this sham of a company.

Terrible customer service!! Purchased LVT flooring along with carpets and vinyl. Not cheap. Carpets and vinyl fitted no problem however did not finish the job properly, I have to finish the job myself by applying on silicone around the toilet myself!! The LVT fitting was a terrible experience, they came round completed the preparation as discussed. However they did not turn up to fit the flooring after numerous calls, failed attendance, lies etc they finally turned a week later at 1700 hrs to fit my flooring when the said they would be there at 10 in the morning! They finished at 2100 hrs that night. I have a small child so this was not idea. I contacted Frank’s numerous times but they were useless the only person that admitted they had a problem was Rachel who said that they had numerous complaints about the LVT fitter. Disgusting customer service even the manager was useless saying that he was just covering and the sales man that sold me the flooring kept reiterating that it was nothing to do with him. Will never use again and will tell everybody not to buy from Franks!!!

10* out of 5* 🤩 2nd visit yesterday at Bishop Auckland, great service, great carpet, great lads, Len what can I say apart from great guy, sort of guy you could have a beer with.
Cheers Len, I owe you one🍻Jem

Had LVT fitted paid over 2K for materials and fitting for the job to be finished and once fitting was done the fitter advised he wasn’t given the door bars to finish the fitting but he would come back the next day to fit them, it’s now been over 2 weeks 6/7 phone calls to the store numerous promises of call backs and saying the fitter would come and no one does, blatant lying then told the door bar isn’t in stock although I was told the 2 days prior they had one and would fit it the next morning, spoke to multiple people who were nice on the phone however I didn’t pay 2 grand for the job to not be finished, offered to give me the door bar to fit it myself which is a joke as I’ve paid for a finished job if I wanted to fit it myself I would have saved myself the money and done it, wouldn’t recommend they lie and can’t deliver what they sell, they say their fitters clean up their mess but on both occasions all the rubbish was left for us to deal with, wish I’d read reviews before going with them.

great selection , reasonable price and the carpet fitters were spot on , good job .

Chester le Street Store - problem after problem and called me a liar in not so many words!! Only bothered about his commission and arrogant!! Never going there again and my opinion!! DONT BUY FROM THIS STORE! Fuming!!

Tony at the Bishop Auckland branch is a Top Man who gave us Top Quality Service

Sadly had a bad experience at a previous Franks store, went into Bishop store thinking it would be the same kind of experience and i couldn't be more wrong, Len was so helpful, couldn't fault the place at all. Absolutely fantastic customer service skills. I'd go back every time now x

Fitters from Newcastle sent to my home by Benfield branch on 26th January 2024, I would never have in my home again. Needless to say the remaining rooms in my home will not have floor coverings purchased from Franks. I will be seeking floor fitters who are recommended by people I know.