I had extremely bad experience with Freedom Motors' customer service, the worst ever! They will not pick up phone calls, no response to voicemail, no response to text messages, no response to emails.... Toon meer
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Communication is key. Especially when dealing with Freedom Motors and the VA. We were not kept informed during the long process. Our free gift came broken. But we are very happy with our vehicle! Aft... Toon meer
Everything moved along nicely until a recall happened prior to shipping of vehicle. Suddenly communication came to halt. Then received a phone call from sales manager stating approximate tim... Toon meer
Bedrijf heeft geantwoord
I spent $85,000 for a 2022 Toyota Sienna conversion. We realized too late that Toyota dealers won't service the conversion van. We have had multiple electronic problems with blind spot monitors, c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Freedom Motors USA, Inc. (FMI) has been building and selling the safest, most affordable, and reliable wheelchair vans, mobility cars, and accessible SUVs for over 30 years. We offer a completely FREE, at-home product demonstration program to ensure quality customer satisfaction and a tailored consultation process at your convenience.
Contactgegevens
740 Watkins Road, 49015, Battle Creek, Verenigde Staten
- 800-625-6335
- marketing@freedommotors.com
- freedommotors.com
1,8
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92 reviews
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Very caring and thorough!!
Very caring and thorough!!! Really worked to make the vehicle work for me. I am so pleased and am adjusting to this new challenge with great eagerness and joy!!! To finally have some independence!!! This company and especially Ray and Steve really seems to GET that!!!!! Thanks to Ray and Steve!!!
9 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for such positive review, Fran! Ray and Steve are amongst the most experienced on a team full of experienced Mobility Consultants. They know how to deliver for each unique customer and specialize in catering to specific needs. It's fantastic to hear of the joy and independence this vehicle is bringing to you - that's what this business is all about!
Kevin Barnes BEST OF THE BEST!
Kevin Barnes is the Best Person to contact!
He treated us like Family! Gave us advice like he was selling the vehicle to Family! He was looking out for us, the buyer and Family! He agreed to meet us on the weekend! That was very important to us! Kevin accommodated any way he could! Thanks again Kevin!
The Rice Family!
3 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for the review - we're so happy to hear about your great experience with Freedom Motors! Your Mobility Consultant, Kevin, really knows his stuff and always goes above and beyond to make the buying experience as comfortable as possible for his clients. We hope that your vehicle serves you as well for many years to come!
Sean was very nice and personable in…
Shawn Carney salesman was very nice and personable in the beginning of our transactions as well as at the end. However in the middle I found it very discouraging when he never returned calls. At one point I really didn’t believe the sale was ever going to go through, so we contacted another vendor. Ironically, on the day of our appointment with the new vendor, I heard from Shawn. I would definitely recommend continued communication between sales and customers until delivery 6 weeks later.
3 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving a review and for your candid comments. While we're disappointed that you experienced frustration during the sales process, we're heartened to know that we were able to salvage the experience and deliver the vehicle you needed. At Freedom Motors, we're constantly securing feedback, evaluating our performance, and learning from our past errors. Thank you for allowing us the chance to make things right.
Trustworthy and Friendly
Honest, Good Product at a reasonable Price. Very Happy with our handicap vehicle.
2 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for your feedback. We're pleased to hear that you're happy with your purchase and that the team here at Freedom Motors made such a positive impression on you. After 30 years in the industry, we've found that straight-talk about a quality product is the only way to do business. We hope that your vehicle continues to bring you many years of enjoyment!
We were very pleased with Freedom…
We were very pleased with Freedom Motors. They took our vehicle in on trade (gave us a good price), helped us arrange financing, and delivered our van to our house in Missouri. Anyone needing handicapped accessible vehicle should contact Freedom Motors first!!!
2 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving a review and for your ringing endorsement! It's true - Freedom Motors will consider your trade-in, help procure financing through one of our financial partners, and arrange for delivery direct to your doorstep. Our goal is to remove all impediments to owning a wheelchair accessible vehicle, a process we've been perfecting for over 30 years. We even offer free at-home demonstrations! Happy travels to you!
We chose Freedom Motors based on the level of service and individual attention.
We chose Freedom Motors based on the person who worked with us. Throughout the process we felt like Jim went all out to take care of our family. This purchase was a challenge financially for us and the timing was very difficult between health challenges with kids, handicapped renovations being done to our home, and the busiest time of the year for both of us as parents at our jobs. Jim did everything possible to make it simple. We also appreciated that when they found a potential problem with our vehicle they let us know right away and helped us to find a better vehicle to still meet the deadlines under which we were working. We can't say enough good about Jim as a person, professional, and advisor. We grew to trust him and believe he was looking out for us. He even drove the vehicle to us (across several states) to meet the deadlines for our loan and funding.
These folks seem to really care and want to do the right thing. We are only a few days with our new vehicle but it is a massive weight off of our shoulders to now have this.
2 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving such a thoughtful review! It's really great to hear firsthand how our products make a positive impact on the lives of our clients. Also, we're pleased that you had such a wonderful experience with our Mobility Consultant, Jim. Jim is known to go that extra mile for each of his clients and it's fantastic to learn how his effort made the buying process that much easier for you and your family!
They were very undstanding on what i…
They were very undstanding on what i wanted and very kind
2 juli 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving the review - we're pleased to hear that you had such a positive experience with us! Our Mobility Consultants are trained to listen first in order to deliver to our customers the vehicle that best suits their needs. We hope you enjoy your vehicle!
Poor Management When Things Fell Apart
Everything moved along nicely until a recall happened prior to shipping of vehicle.
Suddenly communication came to halt. Then received a phone call from sales manager stating approximate timeline ordering and arrival of part. But then had to initiate a response three or four weeks later to learn part hadn't even been ordered by the sales manager, and would be eagerly ordered (again?).
Now waiting for vehicle which may not even arrive before payment is due, and I haven't had a chance to drive it, test it out, etc.
Hopefully this is not representative of future experience(s) for anyone, not just mine.
21 maart 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
We're sorry to hear about your frustrating experience. Having been in the automotive business for over 30 years, we've seen our share of recalls. While we typically handle these situations in an open and agile manner, we regret that we missed the mark here. My name is Ryan English and I am the National Sales Manager. If you'd like to discuss this further, please contact me by phone at 800-625-6335 or by email: r.english@freedommotors.com.
Great experience!!
Everything, from the car being picked up to being delivered after the ramp conversion went smoothly. I received updates on how everything was going and all of the Freedom Motors staff was always ready to answer any question that I had. My car is back and I love it!
5 maart 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving the review - we're thrilled you're so happy with your car! We pride ourselves on our communications standards and it's great to hear that you felt kept "in the loop" throughout the conversion process. Freedom Motors USA not only sells it's own quality converted vehicles, but can also convert customer-supplied vehicles, and your experience is a great example of how smooth that process can be. We wish you many happy years on the road!
We received a wonderful van .
We received a wonderful van at a much more reasonable price than other companies.. Also, our liaison, Jim, went out of his way to help us , making the experience easy and pleasant. We’d use Freedom Motors USA again.
22 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thanks for leaving a review and mentioning our Mobility Consultant, Jim! Jim has a proven track record of going above and beyond for every one of his customers and it's great to hear that you had such a pleasant experience with him. Thank you also for recognizing the value in our vehicles - Freedom Motors USA takes great pride in not only making our products physically accessible, but financially accessible, as well. We're thrilled that you would use Freedom Motors USA again - did you know we offer a $1000 Referral Bonus? Refer a friend or loved one to us and, if they complete a purchase, we'll give you $1000! https://www.freedommotors.com/individual-bonus-referral/
Meeting with Oscar (salesman) was fine
Meeting with Oscar (salesman) was fine. Very helpful and pleasant.
12 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving the review and mentioning our Mobility Specialist, Oscar. His pleasant demeanor betters the day of everyone he encounters! The team here at Freedom Motors prides itself on the best customer service in the industry and we're always happy to hear from satisfied customers such as yourself.
we appreciate all the help you gave us …
we appreciate all the help you gave us and we have no reservations and we recommend your company to anyone that is in the need of this type of auto when you are in need of transportation for wheel chair bound people. thank you again.
10 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for the review and your endorsement. After over 30 years in the business, it's still a thrill to be able to match these one-of-a-kind vehicles to those that need and will benefit from them most!
Fair trade for my vehicles
Fair trade for my vehicles. Exceptional salesman who understood our needs. A few blips in buying from out of state and rigid registration rules in my state but Freedom staff assisted in working through the issues.
10 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for your comments and the five-star review! Your Mobility Specialist, Tom, is indeed exceptional and specializes in truly understanding his customer's needs. Interstate vehicle buying can sometimes get complicated, but our expertly trained and thoroughly experienced staff can smooth the bumps in the road to any purchase.
Outstanding customer service
10 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving a review. Our customer service is our calling card and the team here at Freedom Motors is happy to hear that you had such a good experience with us!
Excellent expierence
Excellent expierence. Tom was great. Worked hard to help us get what we needed for our family.
6 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for the review and for highlighting the efforts of our salesperson, Tom. Tom listens carefully and is extremely diligent in meeting the needs of his clients! As a family-owned and operated company, Freedom Motors is determined to make a difference for families in need and are glad we could be of service to yours.
Van Purchase
Everyone followed up very well and especially the experience with sales person (Kevin) was phenomenal !
5 februari 2018
Review zonder uitnodiging
Antwoord van Freedom Motors USA
Thank you for leaving the positive review, and mentioning our salesperson Kevin. We agree, Kevin's commitment to providing an exceptional customer experience is second-to-none! The Freedom Motors team is thrilled to hear such good feedback and is proud to put the customer first, every time.
Antwoord van Freedom Motors USA
Thanks for leaving a review, and for mentioning our friendly customer service. The team here at Freedom Motors is happy to hear such good feedback, and we're proud to offer some of the most efficient and hassle-free service in the accessible automotive industry!
Andy Keller did a great job taking care …
Andy Keller did a great job taking care of my needs for a rear entry wheel chair van. Thanks!
30 november 2017
Review zonder uitnodiging
Awesome dealing with Tom....knowledge …
Awesome dealing with Tom....knowledge on Rv Flat tow options! Very happy with overall workmanship and experience !
9 november 2017
Review zonder uitnodiging
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