First time ordering from Frequencyuk , very quick shipping , few days it was delivered , great quality clothing at good prices . Another company on my list to use again in the very near future
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing customer service fast delivery we only buy this brand for our boys now as quality is amazing good compared to other brands which we have had an has signs falling off
Bedrijf heeft geantwoord
Lovely 3 piece tracksuit for 13 year old son. Good quality material and perfect fit. Struggle to find bottoms to fit him as he is tall but really slim. The waists are usually massive but Frequency l... Toon meer
Bedrijf heeft geantwoord
Not the best quality material, good fit and look nice but wash terrible. I have 4 tshirts and all are full of bobbles and pulls after 1/2 washed. Wouldn't buy again Edit - Hi i reached out on 16... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Frequency, born in the heart of Liverpool, is dedicated to providing premium, high-quality activewear for men and children, designed for performance and accessibility. We believe that everyone deserves access to exceptional activewear without compromising on affordability. Our mission extends beyond clothing; we strive to cultivate a vibrant, supportive community, leveraging the power of movement to enhance both physical and mental well-being. Rooted in our local heritage, we are committed to giving back to the Liverpool community that inspires us. We actively partner with vital organizations like Sean’s Place, championing men's mental health and fostering open conversations. Through regular community events, we aim to create inclusive spaces that promote wellness, connection, and resilience. Frequency is much more than just a brand; it’s a movement. We are driven by the belief that physical activity is a catalyst for positive change, empowering individuals to achieve their fullest potential. By providing durable, stylish, and attainable activewear, we enable our community to embrace an active lifestyle, fostering mental clarity, and building stronger, healthier lives, right here in Liverpool. We are dedicated to making a lasting, positive impact, one workout, one event, one community at a time. Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. Together, we can raise our FREQUENCY!
Contactgegevens
Verenigd Koninkrijk
- info@frequencyuk.co.uk
- frequencyuk.co.uk
4,7
Uitstekend
281 reviews
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Delayed my order by 2 days cus i…
Delayed my order by 2 days cus i “requested “ to terrible shop don’t order 🤣
5 januari 2026
Antwoord van FREQUENCY
Hello Corey,
Thank you for taking the time to share your review, even though it reflects a negative experience. We genuinely appreciate all feedback, as it helps us identify areas for improvement in our service.
We are truly sorry to hear that you experienced a delivery issue with your recent order. We understand how frustrating this can be, and please know that our aim is always to provide a seamless and excellent experience from start to finish.
While certain aspects of the delivery process are managed by our courier partners, we ultimately take responsibility for getting your order to you safely and on time. We want to assure you that we are actively working to address recent service disruptions with our delivery partner and are diligently exploring and implementing alternative shipping solutions to ensure a more reliable experience going forward.
Thank you again for bringing this to our attention. We value your business and hope to regain your full confidence in the future.
Best regards,
The FREQUENCY Team
Great company always quick with…
Great company always quick with delivering always quality products just wish it would stop selling out so fast hard to get hold of items 🤦🏽♂️
30 december 2025
Antwoord van FREQUENCY
Hello Chris,
Thank you so much for taking the time to leave us another fantastic 5-star review! We're absolutely delighted to hear that your order arrived quickly.
We sincerely apologize that you missed out on some items. We understand how disappointing that can be, and we're constantly working to optimize our stock management to prevent such occurrences.
Thank you for your continued support and understanding. We truly value customers like you and can't wait to welcome you back again soon!
Best regards,
The FREQUENCY Team
Antwoord van FREQUENCY
Thank you for taking your time to leave us such a positive! We are glad to hear you are happy with your purchase and our products are Excellent. We cant wait to welcome you back soon.
Kind Regards,
Frequency
Received wrong size items
Received wrong size items, email sent and had a quick response, re-ordered and Received my refund a week later.
Great communication. Excellent quality of clothing , have bought several items and will definitely be ordering in the future.
30 december 2025
Antwoord van FREQUENCY
Hello Paulette,
Thank you so much for your kind words! We are thrilled to hear that you were happy with our customer service and that our clothing met your expectations. We truly appreciate your support and look forward to welcoming you back for your future orders!
Best regards,
FREQUENCY
Great company
Used this brand a handful of times now and every time they don’t disappoint. Clothing is amazing. Delivery is great and the customer service is fantastic.
30 december 2025
Antwoord van FREQUENCY
Hello James,
Thank you so much for your fantastic feedback! We are delighted to hear that you were happy with your experience with us and that our customer service met your expectations. We truly appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Antwoord van FREQUENCY
Hello Catryn,
Thank you so much for taking the time to leave us a wonderful review! We are delighted to hear that you love the quality and our service! Your support means a lot to us, and we can't wait to welcome you back soon!
Best regards,
FREQUENCY
Fantastic quality
Fantastic quality! Washes beautifully, keeps its shape, and needs little to no ironing. A mum’s dream for quick and easy dressing. Will definitely be buying again
29 december 2025
Antwoord van FREQUENCY
Hello Denz,
Thank you for your amazing review! We are thrilled you are happy with our clothing and the quality. We really appreciate your support and look forward to welcoming you back soon!
Best regards,
FREQUENCY
Antwoord van FREQUENCY
Hello Owen,
Thank you for your review! We are so glad to hear you are happy with the quality. We appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
The sizing runs quite small and the fit…
The sizing runs quite small and the fit isn’t great. Having to pay £5 for returns makes it even more disappointing especially when they don’t offer exchange so iv had to pay multiple returns
30 december 2025
Review zonder uitnodiging
Antwoord van FREQUENCY
Hello Becca,
Thank you for taking the time to share your feedback. We are really sorry to hear that the sizing and fit weren’t quite right for you. We understand how frustrating the returns process can feel, especially when exchanges aren’t available. Your feedback is important to us and will be shared with our returns team as we continue to look at ways to improve.
If you ever need help with sizing in the future or have any questions before ordering, please feel free to email us and we will be more than happy to help.
We also have a size guide available on our website here:
https://frequencyuk.co.uk/pages/size-chart
Best regards,
FREQUENCY
Amazing customer service
Amazing customer service! Arrived quickly and quality is great. Would recommend 💯💯
23 december 2025
Review zonder uitnodiging
Antwoord van FREQUENCY
Hello Hayley,
Thank you so much for your lovely feedback! We are delighted to hear that your order arrived quickly and that you love the quality of our products. We really appreciate your recommendation and look forward to welcoming you back soon!
Best regards,
FREQUENCY
Great customer service very quick to…Helpful service
Great customer service very quick to respond back to me and sorted my issue out.
17 december 2025
Review zonder uitnodiging
Antwoord van FREQUENCY
Hello,
Thank you for your kind feedback! We are delighted to hear that you were happy with our customer service and that your issue was resolved quickly. We can't wait to welcome you back soon!
Best regards,
FREQUENCY
Excellent tracksuits for kids
Excellent tracksuits for kids. Ordered 11am, got my order the next day via DPD. Adults tracksuits and shorts sets fantastic also. Highly recommended.
16 december 2025
Review zonder uitnodiging
Antwoord van FREQUENCY
Hello Will,
Thank you for your fantastic review! We are delighted to hear you are happy with our kids tracksuits and that your order arrived so quickly. We truly appreciate the recommendation and your continued support. We look forward to welcoming you back again soon!
Best regards,
FREQUENCY
Ordered matching sets for me and my 2…
Ordered matching sets for me and my 2 lads for Christmas they have only sent my one and one of my lads tracksuits emailed and had no reply but it’s coming close to Christmas and what am I ament to do buy another one when I have already payed for it terrible customer service
28 november 2025
Antwoord van FREQUENCY
Hello Jamie,
Thank you for your feedback. We sincerely apologise for the mix-up with your order and completely understand how frustrating this must be, especially at this time of year.
We have already replied to your email regarding this matter and want to reassure you that we are committed to resolving it. We genuinely care about our customers and would never ignore a mistake. Please could you check your email and reply at your earliest convenience so we can resolve this as quickly as possible?
Once again, we are very sorry for the inconvenience caused and thank you for your patience.
Best regards,
FREQUENCY
Exceptional customer service.
Exceptional customer service.. responded very quickly with my enquires, went above and beyond to help me and my order was delivered so quickly outstanding performance all round for this company, I would highly recommend as this is very rare now days..
11 december 2025
Review zonder uitnodiging
Antwoord van FREQUENCY
Hello Colette,
Thank you for your kind words! We are delighted to hear that you had a positive experience with our team and that your order was delivered quickly.
Going above and beyond for our customers is always our goal, and it’s incredibly rewarding to know our efforts made a difference. Your recommendation means a lot to us, we can't wait to welcome you back soon!
Best regards,
FREQUENCY
Having a problem with my delivery,they…
Having a problem with my delivery,they use a PIN code when delivering.my girlfriend was at home when the delivery arrived and wouldn’t leave it due to this PIN code.still waiting for delivery one week later due to dpd changing the dates of delivery all the time
1 december 2025
Antwoord van FREQUENCY
Hello Lee,
Thank you for your feedback, we are sorry to hear about the issues you have experienced with your delivery.
We can see that your parcel has had multiple attempted deliveries and we have also reached out to you via email to assist and help get this resolved as quickly as possible.
We wanted to let you know that we will be introducing more flexible delivery options in the near future to make things easier for our customers. The PIN code system is in place to ensure parcels are delivered to the correct person, but we understand the inconvenience it may cause.
We really appreciate your patience and understanding, and we hope to have this sorted for you very soon.
Best regards,
FREQUENCY
Top tier
Frequency are always going above and beyond to provide the best clothing and best customer experience. Quality all round.
5 december 2025
Antwoord van FREQUENCY
Hello Patrick,
Thank you for your amazing review! We are so glad you are happy with our clothing and customer service. We really appreciate your support and look forward to welcoming you back soon!
Best regards,
FREQUENCY
Antwoord van FREQUENCY
Hello James,
Thank you for your feedback. We are sorry to hear about the issues with your delivery. We can see that your parcel was rescheduled for a later date, and we have reached out to you via email to assist and help resolve this for you as quickly as possible.
We really appreciate your patience and understanding, and we hope to get this sorted for you soon.
We also wanted to let you know that we will be introducing more flexible delivery options very soon, to make things easier for our customers.
Best regards,
FREQUENCY
Great website
Great website, super fast delivery service and amazing quality products.
4 december 2025
Antwoord van FREQUENCY
Hello Karen,
Thank you for your kind words! We are delighted to hear that your shopping experience with us and the quality of our products was amazing! We appreciate your support and we can't wait to welcome you back soon.
Best regards,
FREQUENCY
Antwoord van FREQUENCY
Hello Dean,
Thank you for your wonderful review! We are thrilled that you love our products and we truly appreciate your support. We can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Very happy with tracksuit.
28 november 2025
Antwoord van FREQUENCY
Hello Louise,
Thank you for your feedback! We are so glad to hear you are happy with your tracksuit. We appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
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