Fresh N' Lean Reviews 5.332

They have always been easy for me to reach in case of any questions and concerns. Honestly, to me, good customer service means the world tenfold. And the Fresh N' Lean crew has never let me down for the three years that I've been ordering from them! They'll have my business forever as long as they're operating! :)

I haven''t receive anything yet!!
Please reply to me and open my account to see the orders
I should receive my first order this week? Already payed for it!

I am so very happy I found Fresh N Lean.
They offer a wide variety of choices divided into specific dietary categories to make it easier to adhere to a diet you are on or choose what you would like independently from all. The taste, flavor and quality is always consistently amazing. I highly recommend!

When I tried to change the phone number on a newly renewed subscription a new subscription was created instead. The order I thought was abandoned, with the incorrect phone # was processed as well as the new subscription. I was given a 30% credit, but now I have 15 meals coming and no way to keep them as I live in an RV and do not have a freezer. Was hoping to stop one of them from shipping but not allowed.
I probably will not be ordering any more.

I'm a new customer. The process flow for sign-up and meal selection is not intuitive. Customers should have more options for delivery dates/times or pick-up. Wait for chat support was a bit long but your rep was polite and helpful. We'll see if I stay with your service long-term.

Super nice lady. Answered my question immediately and timely.

I've tried pretty much every meal kit/meal delivery service there is and this is by far the worst(and most expensive). The portions are pathetic. Even the veggies there's only like 3 bites, if you can even eat that many because they're cooked to mush and usually unrecognizable. I usually have to read the ingredients list to try to figure what I'm looking at. The food is also extremely bland.

The packages can't really be stacked in the fridge. They start to fall over and you can't tell what you have without pulling them all out and sorting through them. They are nearly impossible to open and are impossible to open without getting oil/water/food all over your hands. I wanted to take these to work but I can't since I need a knife to open them. I think I would be too embarrassed to open them in front of anyone anyway.

The only thing that's decent is the breakfasts but at like $10 a meal they're absolutely not worth it. Almost $50 a week for scrambled eggs and hashbrowns?!?! Gimme a break.

Never again with this company. I'm going back to Factor.

Brianna was polite, professional and quickly resolved my issue..
It’s a pleasure to receive that level of care, especially these days as it’s such a rarity..
I plan to continue my relationship with Fresh N’ Lean..

Some meals were ordered for me as a gift. It definitely beats buying the ingredients and cooking at home. I found the meals to be tasty and healthy, so overall it was a great experience.

Having a patient and understanding person to speak with to get answers to my questions. Matthew does an excellent job. He explains the information until I am satisfied. I have spoken with him on 3 different occasions and really appreciate how thorough he is in providing information for me.

Daisy was very patient with me and was able to find/provide the information I needed in a timely manner. Fantastic customer service! 👏

Matthew did a very good job solving my issue, quickly and I am satisfied with how he handled everything.

First and most important is the food is totally tasteless. We have tried a few meal delivery services or the past few years and Fresh N Lean is by far the worst. Second is the packaging is very difficult to deal without burning yourself when opening it after cooking.

And the most important... I canceled my subscription on the morning the next menu was released on March 12th. I received a cancelation email on the same day. Today, March 20th I received an email stating my order has shipped. This is 8 days after canceling. When this order arrives tomorrow, it is going directly into the trash. I immediately contacted my CC company to dispute the charge and provided them a copy of the cancelation email.

Avoid this company at all costs.

Daisy helped me quickly and offered me more than one option to resolve my issue. She was very friendly and concise.

Canceled and they proceeded to fill the order anyway and send out regardless. They did process the cancellation for future orders without an issue (at least I believe so). I attempted to cancel my first order because I reviewed the ingredients deeper. Selling meals with heavy cream and calling the business Fresh N' Lean is ridiculous. While these meals are better than eating at McDonalds, they are not anywhere near "lean" (given the oils and creams included) and good personal trainers wouldn't recommend these if the goal is primarily to lose weight.

Terrible. Multiple times I’ve had cracks in my meals that make the packages bloat and go bad before eating them. I usually have to throw out maybe 1 meal every/every other order. I figured it wasn’t that big of a deal, because I still enjoyed the products that I got. Until today. I received my newest shipment and there is cardboard in the vegetables of the breakfast I ordered. Literally cardboard. 3 pieces. Two of the pieces even still have a blue logo on them. Haha I’m done with this food service. No thanks