Freya London 

Caution with Freya London! I bought an item which, when it arrived was the wrong size, a different shade from the photo and poor quality with little inner labelling as if hastily put together. I have had a long series of emails stating if I want a refund I have to return the item at my own expense to China, alternately offering me 15% of a refund to keep the item, no acknowledgement that this was their error and their responsibility to fulfil the order made in good faith. The return postal fee is 75% of the cost of the item which voids the refund in any case. Highly unfair and replies to emails are the same each time. Do not use, following advice to charge back the money via Paypal, approaching my bank, reporting this company to Trading Standards also to save others this nasty experience. If you have had the same experience, please report them and follow Citizen´s Advice Bureau advice on how to reclaim your losses.

I am another who fell for this scam and it is great that people are reporting them to trading standards but in addition you should ask your credit or debit card provider to try to claw back the money. I have asked Amex to investigate them and they have agreed to do so. I kept all the emails between Freya and myself. The returns policy is clearly set up to discourage buyers from sending the items back and I believe a court would find the requirement to return the item to China 'unreasonable'. The return address of the package containing the item I bought was an address in Southall so the entire transaction was carried out in the UK. I cannot see how they can enforce the return to China condition. Anyone who gets caught by this firm should report it to the Credit or Debit card company you used, also report it to Action Fraud, the police's fraud group, and if you get 'Which' the Consumer magazine, report it to them also. They request their members report any consumer frauds. For myself, lesson learnt, always look at the reviews first.

FREYA-LONDON. Avoid avoid avoid. Scammers.
Nothing to do with London. More like Beijing!

They don’t even deserve the one star given! I can’t believe I fell for this scam - the boots looked good and the website looked real and genuine. When the item arrived they definitely didn’t look like what was in the pictures. They certainly weren’t leather either. Trails and lumps of glue all along the sole seams and front of the boots. The main thing was the size - I couldn’t get my feet into the size 7 boots.
I thought a return would be simple enough but it’s soooooo dragged out corresponding via email where they tell you to keep the product for a discount of 30%. Erm but they don’t fit me so why would I keep them?! Then they keep pushing you to choose other options such as getting a 50% gift voucher instead - while keeping the boots that don’t fit and not getting a refund. How the heck does that make sense?! The final option was to send the item back to ‘Asia’ and they even said themselves it’s a costly option and it’s complicated and it takes such a long time to process. What a palava!
I’ve requested the first option of getting some money back- let’s see if it really comes through.

I’ve since seen that their website domain was only created this August 2024 and expires next year. So they know exactly what they’re doing. They’ll scam for a while then disappear after making a tidy sum.

Lesson learned the hard way.

Warning: Freya London is a Scam Operation – Avoid at All Costs!

I recently had a terrible experience with Freya London, a company that falsely presents itself as a high-quality, London-based brand but is actually based in China. They lure customers in with polished ads on Instagram and through Shopier, making grand promises about product quality. However, what they actually send is cheap, poorly-made items that bear no resemblance to what was advertised.

When I received my order, the boots were of shockingly poor quality and nothing close to the high-standard leather boots I was expecting. I requested a full refund, only to be met with a series of unacceptable "offers" to keep the items at a fraction of the cost, or a gift card for future purchases! When I insisted on returning the items, I was informed that I would need to pay international shipping fees back to their warehouse in China, a return cost of £30+, with no guarantee of a refund.

A quick search online confirmed that I am far from alone. There are hundreds of similar reviews on Trustpilot from people in the UK and other countries who have also been misled by this company. The pattern is clear: Freya London is exploiting UK consumers by falsely advertising its location and quality standards, trapping customers with unfair return policies and refusing proper refunds.

I will submit a formal complaint to the Chinese Embassy's Commercial Attaché in the UK and urge anyone else who has been deceived by Freya London to consider doing the same. This kind of fraudulent behavior cannot be tolerated, and we need to protect future consumers from falling victim to these scams.

If you are considering a purchase from Freya London, please save yourself the frustration and financial loss. This company is not what it claims to be, and their practices are highly deceptive. Together, we can make sure more people are aware of this scam and pressure authorities to act.

Ordered 2 dresses and what I received was cheap and nasty. I asked to return them and they have made it almost impossible to do. Offering me 15% and to keep the dresses. What an insult. I insisted on returning them but they are so vague as to the process, indicating that because I have to return to China there will be long delays in their receipt of the parcel and therefore a long delay in receiving my refund. Do not buy from these people, they are scammers!!!!

This company is a scam.
I recently ordered a dress that eventually arrived, weeks later, after emailing them twice.
It looked nothing like the video I had ordered it from ( in fairness the colour was close, but the cut bore no resemblance) and was several sizes smaller than the label said.
When I tried to use the 30 day return policy I was offered 15% of the amount paid and to keep it. I asked for a full refund to be told that returns were to Asia, they don’t have an address in London or anywhere in the UK. It would have cost approx £30 to return it - the dress was £39.99.
I eventually got 30% and a product that is several sizes too small. The refund arrived today.
I believe they operate under other names too as the same video is being used by another company.
I’m never buying from the internet without checking Trustpilot again!!

No stars at all . They sent the wrong product which they described as genuine leather .. they were not leather. They were nasty and cheap. I will be reporting to trading standards.

No stars. Everyone needs to report this company to trading standards as I have done. Clearly not the company they portray themselves as. My order was placed 19/10 and continues to show as ' in transit'. I have contacted them on e and had an answer back to say there has been a delay but no other updates apart from saying its been dispatched- twice!

PLEASE DO NOT BUY FROM THIS COMPANY IT IS A SCAM!!!!!!THE NAME IS SAYS IT IS IN LONDON., BUT ACTUALLY THEYARE BASED IN CHINA AND THE PRODCUT I ORDER LOOKS CHEAP AND THE SIZE IS LIKE A CHILD SIZE. THEY ADVIRTISE FREE DELIEVRY AND 30 DAYS RETURN BUT THEY ARE TRYING TO GIVE YOU 15%BACK AND TO KEEP THE PRODUCT --- THE RESON THEY METION IS TO PROTETC ENVIRNMENT!!!!!!!!PLEASE DO NOT GET ANY PRODUCTS FROM THERE AS I AM TRYING TO GET MY MOENY BACK AND NOW THEY DO NOT ANSWER MY EMAILS!I WILL BE SOO CAREFUL FROM NOW ON!

Awful company. DO NOT purchase from them. Item arrived not as described and they want me to spend £30 to return to China for a refund.

Rip of merchants! I bought what I thought was a pair of leather boots.....They arrived and are plastic and the stench of adhesive glue is overpowering. Emailed to say I wanted to return and was told that I could at my expense (a cost of £20-£30 to send to China). The boots I bought were advertised as Leather, why should I pay for something to be returned that I didn't ask for. Explained this and they don't care. Absolutely disgusting!

I would give this company minus 100000 stars. It is a criminal firm - DO NOT BUY FROM THEM.

SCAM SCAM SCAM

They take your money. Send you the wrong items and cheap nasty clothing. THIS IS NOT A LONDON FIRM. It's in China. The clothing on the website is air brushed.

They will offer you a 30% refund or a 60% gift card as opposed to you returning items. I wanted my money back. It cost me £70 to return the items (I would still be out of pocket but 70 as opposed to 190).

4 weeks ago I sent the items back with tracking AS THEY TOLD ME TO. The parcel has just turned up on my door step as they have refused to take it.

I am now £270 down and nothing to show for it.

THEY ARE CRIMINALS. DO NOT BUY FROM THEM.

If I could give a no star I would. I thought it was a British brand which is why I purchased a cord dress. Ordered size 14 sent an XXL ! Their fault, it took ages to arrive awful fabric and won't refund me in full. I will report them to Trading Standards and Watchdog. They are criminals selling out of China not UK. Complete fraudsters. I'm a pensioner with a sick husband in hospital but they didn't give a dam. PURCHASE FROM THESE FRAUDSTERS AT YOUR PERIL. YOU WILL REGRET IT

The negative reviews are all completely TRUE. Avoid this scam business at all costs. They are not a British brand at all but some random person buying from China claiming to be British. I bought a trench coat, took 22 days to arrive and is of the wost quality one can imagine.

I have had several emails back and forth with the seller for a refund. They are refusing to provide a full refund and are trying to convince me to take partial 15-30% refund.

When I pushed, they have then gone onto say I will have to pay 20-30 euros to send the item back to their so called warehouse in China and the process will take upto 20 days.

The trench cost £49.95!

What a disgrace to anything British. Scam alert and major red flags.

Freya London, not from London. Not made in UK and complete FALSE advertising.
The standard and quality of products are so low and their returns policy is horrendous and unlawful.
AVOID AVOID AVOID!!!
I wouldn’t even give 1 star but the page requires ir

I saw a dress on Freya London ,ordered it through paypal ,paid Berbera Ltd ,a firm in China ,turns out I ordered 2 same colour same size!!
Same dress appears under other labels Mollyflynn London,Bello lux,Olivia Oliver ,all say post back to China at your own expense or accept 15% refund.
Really horrible material. Paypal have refunded me for one dress the other is in dispute .

Absolutely disgusting !!!
Don’t buy from this company at all the goods a vile and do not look like the photos very poor quality in every way .
Also it’s a nightmare to get ur money back , you have to pay to send them back to Asia , and they make it very very hard to do so , they tell you it will take a long time to get ur money back !!! Shocking company and customer service .

Avoid at all costs. Goods are actually from Asia and not like the picture. These look like something you would wear in a boxing ring to fight Mike Tyson rather than wear around town. Unable to return unless you foot the bill to Asia. All you get offered is 15% refund first time you request to return and 30% when you refuse to accept that or 60% on a gift card for your next purchase. Like anyone would go back for seconds!!!!! Utter garbage

An absolute swizz, avoid this company. Boots I ordered arrived and look like they were made by a pound shop. Absolutely appalling. Felt apart on the first try on.

Absolute rip off! Advertising as a UK website but shoes are nothing like the pictures or quality goods as seen on images. Return costs are ridiculous. Very angry and annoyed. Avoid at all costs!!!! Let’s get this place closed down! Very misleading with false advertising……