My first experience with Frodeli wasn't good at all, but I gave them another chance and I'm soooo glad I did. The order and delivery was seamless and the mini cheesecakes blew us away. We ordered a mi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very professional looking and tasty desserts. I ordered from here because I needed some vegan desserts for the Christmas period. The ones I received were delicious. Unfortunately the base had disinte... Toon meer
Bedrijf heeft geantwoord
Great cakes, arrived right on time, in splendid condition. I do like torts more than cheese cakes so a wider selection there would definitely make me come back more often. My husband already sent... Toon meer
Bedrijf heeft geantwoord
Great idea. Definitely was like having a resturant wuslity dessert. Delivery and packaging extremely good. A clearer use by date would be helpful. Pastry excellent chocolate great just a bit too much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Frodeli
Geschreven door het bedrijf
We provide our customers a luxury experience with a quick turnaround. We haven’t met a sweet tooth yet that we couldn’t satisfy! We give our customers quality products and flexibility. You can order on a dime and receive your cakes the next day or, if you’re more organised, you can order in advance and receive your delivery in perfect time for your celebrations.
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Frodeli offers you the ultimate indulgence with no guilt whatsoever. By ordering from us, you can enjoy making a responsible purchase that actually helps the planet, not harms it. In a post-lockdown world, eating in is the new dining out and with our decadent desserts, you’re always guaranteed the best seat in the house.
Whether you’re craving a creamy, dreamy cheesecake, indulgent chocolate brownie or comforting jam roly poly we’ve got you covered! After all, there’s nothing a good dessert (or three) can’t fix!
Contactgegevens
Unit 9 Strafford Industrial Park, Dodworth, S75 3EJ, Barnsley, Verenigd Koninkrijk
- 01226 691691
- hello@frodeli.com
- frodeli.com
4,2
Goed
181 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Frodeli Desserts 🍨
Very taste desserts 🍨.
Quick delivery and well packaged at a very reasonable price 👍, only down side, there was no raspberry coulis or chocolate shavings in the garnish pack.
25 december 2022
Antwoord van Frodeli
Hello,
Thank you for taking the time to leave a review. We really appreciate your feedback.
Take care,
Georgia
Frodeli
Cancelled order 2 days before…
Cancelled order 2 days before Christmas, completely unacceptable.
Blamed the courier, I do not believe this, more likely have taken more orders than could prepare. Would not use again.
22 december 2022
Antwoord van Frodeli
Hi Kelly,
Unfortunately, the recent Royal Mail strikes have created a strong impact during a peak time for couriers; parcels that would normally be sent with Royal Mail are being sent with DPD instead and this has caused some of their depots to become overwhelmed with parcel volumes. Please accept our sincere apologies on behalf of the courier - we feel deeply disappointed and upset that we are unable to deliver the Frodeli experience to you at this time. We're so sorry that your order has been impacted in this way.
Having taken a look at the email chain, I can see that our Customer Care team informed you of the issue as soon as we were made aware by the courier and issued a full refund immediately, as per your request.
Many thanks,
Georgia
Frodeli
Quite simply the best desserts
Quite simply the best desserts, with the added surprise of the garnish pack with each pack of desserts. I will definitely be ordering again.
21 december 2022
Antwoord van Frodeli
Hi Graham,
Thank you for your review. This is wonderful to hear! We're so glad you enjoyed your desserts and the extra details included. Hopefully we'll see you again soon.
Take care,
Georgia
Frodeli
A little disappointed with the courier…
A little disappointed with the courier situation. And when I finally got them a couple of them were defrosted.
They all look lovely and the two we ate were great
31 december 2022
Antwoord van Frodeli
Hi,
Thank you so much for taking the time to leave a review. We're so sorry that your order was impacted by a courier issue, but it's great to hear that you enjoyed the desserts.
Many thanks,
Georgia
Frodeli
Delivery mixup, but wouldn’t hesitate to recommend
I can’t provide a review on the products, but Frodeli get 5* for their customer service and ease of ordering. Unfortunately, due to postal strikes, DPD, who were supposed to deliver my parcel, experienced delays and as a result, my delivery got mixed up and was unable to be delivered.
When I placed my order and had some initial questions, I rang the customer service number who were really helpful. Then, on the day of my delivery when DPD informed me it would be delayed, they were extremely helpful again and refunded my order quickly and were extremely apologetic. Even though I didn’t receive the products I ordered, this is no fault of Frodeli and I wouldn’t hesitate to order again in the future.
21 december 2022
Antwoord van Frodeli
Hi Olivia,
Thank you for your review. It's wonderful to see you've given Frodeli five stars! We're really sorry for the delivery issue you experienced, but thank you for your understanding - we really appreciate it. Hopefully we'll be able to welcome you back in the future and deliver the full Frodeli experience to your door!
Take care,
Georgia
Frodeli
Terrible Service
Would not use this company again really let me down, communication terrible, terrible service, very disappointed
3 januari 2023
Antwoord van Frodeli
Hi Sharron,
Thank you for your review. I can assure you that our team have been working through both emails and phone calls as quickly as possible. Christmas is an extremely busy time for us and we do ask you to be patient whilst we are dealing with your request.
Many thanks for your patience and understanding.
Georgia
Frodeli
Absolutely fabulous
The delivery was late this Christmas, as DPD couldn’t manage it all, with Royal Mail strikes and so on. Saying that, the delivery of a personalised item from Émma Bridgewater, using the same DPD took 5 weeks, as opposed to quoted 2 weeks, and I’m still waiting for my IKEA order, delivered by the same DPD.
The desserts arrived few days later, and once they arrived, beautifully packaged by Savannah, oh my world! From packaging, to the fact that you can eat them with your eyes, and ultimately the taste - i have woken up at 3am to have a slice of pecan pie, my fav.
These are the bees knees, the best puddings in the world.
Keep it going, team Frodeli.
29 december 2022
Antwoord van Frodeli
Hello,
Thank you so much for taking the time to leave a review. It's so amazing to hear your lovely comments and to see the five star rating. I will pass your kind words on to Savannah; I know it will make her day!
Glad you enjoyed the desserts!
Take care,
Georgia
Frodeli
have not recieved my order took money…
have not recieved my order took money out of my bank 15/12/22 £20.99 supposed to arrive 23/12/22 will not use this company again
23 december 2022
Antwoord van Frodeli
Hi Kim,
Thank you for your review. I'm really sorry to see the one star rating. I have looked into this for you and can see a chain of emails between yourself and our customer care department. We have offered a replacement or a refund in two separate emails to you, however, we have not received a response.
Please would you kindly reply to our email and let you know which option you would prefer? We will be glad to action this for you.
Many thanks,
Georgia
Frodeli
First time using Frodeli and impressed…
First time using Frodeli and impressed with the delivery of the service, how it was packaged, the baked vanilla cheesecake tasted great with all the garnishes. Will definitely use them again :)
23 december 2022
Antwoord van Frodeli
Hi Sandra,
Thank you for taking the time to leave a review. It's brilliant to hear how impressed you were with our service! We look forward to welcoming you back in the future!
Glad you enjoyed the vanilla cheesecake - it's one of my favourites!
Take care,
Georgia
Frodeli
Antwoord van Frodeli
Hi Doreen,
Thank you so much for taking the time to leave such a fabulous review - it's very much appreciated!
Thanks again,
Georgia
Frodeli
Antwoord van Frodeli
Hi Nicola,
Thank you so much for taking the time to leave a review. It's so amazing to hear your lovely comments!
Glad you enjoyed the desserts!
Take care,
Georgia
Frodeli
Amazing cheesecake
Cheesecakes look and tasted amazing. Well wrapped up for protection whilst in transit. First time purchase but will buy again from this supplier
30 december 2022
Review zonder uitnodiging
Antwoord van Frodeli
Hi Sally,
Thank you for your lovely words! It's great to hear that you enjoyed the desserts and we look forward to welcoming you back again.
Take care,
Georgia
Frodeli
Ordered this for my son & his family…
Ordered this for my son & his family for Xmas it was amazing and very delicious
22 december 2022
Antwoord van Frodeli
Hi Paula,
Thank you so much for taking the time to leave a review. This is great to hear! So glad everyone enjoyed!
Take care,
Georgia
Frodeli
Choices for everyone
We ordered 3 different types of individual desserts for Christmas Day and they were all delicious! The portion sizes were larger than expected and there was plenty of garnish provided! We will definitely order from Frodeli again!
25 december 2022
Antwoord van Frodeli
Hello,
Thank you so much for taking the time to leave a review. It's so amazing to hear your lovely comments! Glad you enjoyed the desserts on Christmas Day!
Take care,
Georgia
Frodeli
You must try…..
Easy ordering. Excellent delivery and packaging.
Beautiful tasty desserts
24 december 2022
Antwoord van Frodeli
Hello,
Thank you so much for your lovely review! We really appreciate you taking the time to leave a five star rating. Glad you enjoyed!
Take care,
Georgia
Frodeli
Ordered a large cheese cake first time…
Ordered a large cheese cake first time had ordered from this company well it arrived on time and the cake was the best we had ever had came with fresh fruit
A+++
Keep doing what your doing xx
23 december 2022
Antwoord van Frodeli
Hello,
Thank you so much for taking the time to leave a review. It's so amazing to hear your lovely comments and to see the five star rating.
Glad you enjoyed the desserts!
Take care,
Georgia
Frodeli
Wow, what a product
Easy to order, varied selection, effective communication and the crowning glory - fantastic taste and quality. Another order all ready to be placed.
30 december 2022
Review zonder uitnodiging
Antwoord van Frodeli
Hello,
Thank you for your lovely comments; it's brilliant to see the five star rating.
Glad you enjoyed the desserts!
Take care,
Georgia
Frodeli
Didnt actually got them.
23 december 2022
Antwoord van Frodeli
Hi Lisa,
Thanks for your review. I'm sorry to see the one star rating. I have looked into this for you and can see that unfortunately, your order was subjected to a delay due to an issue in your area. Apologies on behalf of the courier that your order was impacted in this way. I can also see that we emailed you to inform you of this as soon as we were made aware and that an refund was processed immediately.
Many thanks,
Georgia
Frodeli
Amazing idea, delicious desserts
The best desserts. Such a brilliant ides. The perfect thing for a Christmas dessert.
Easy to order arrived and delivered on time and super tasty
23 december 2022
Antwoord van Frodeli
Hi Lucy,
Thank you for taking the time to leave such a brilliant review This is great to see!
Take care,
Georgia
Frodeli
Frodelli brilliant food and service
Ii recently placed two separate orders with frodelli and I can't praise them enough. There were issues with delivery from the courier on the first order so it didn't arrive but once frodelli were contacted they handled it excellently there customer service was brilliant . Both cakes arrived in perfect condition as did the brownies the little extras for helping to make it look pretty on the plate were great .. the cakes themselves were awesome . I would seriously recommend frodelli.
29 december 2022
Review zonder uitnodiging
Antwoord van Frodeli
Hi Karen,
Thank you so much for your recommendation! I'm sure you can appreciate that issues do happen occasionally, but it's brilliant to hear that our team handled the issue well and provided you with a swift resolution.
Thank you again,
Georgia
Frodeli
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.