Frontier Canada, Frontier America & Frontier Ski Reviews 

77
•
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This was my 3rd time booking with Jeanette and she never ceases to amaze! Absolutely incredible holiday! Jeanette catered our holiday to exactly what we wanted! It feels very personal booking through... Toon meer

Beoordeeld met 5 van de 5 sterren

Joanne at Frontier Travel put together a great plan for our trip to Nova Scotia. Every detail of the flights, car hire, and accommodation was spot on and the app Vamoos that Frontier used kept a as... Toon meer

Beoordeeld met 5 van de 5 sterren

Joanne from Frontier was very good. She tailored our holiday perfectly and really understood what we were looking for. An excellent and very memorable holiday. Thank you

Beoordeeld met 5 van de 5 sterren

Just back from an amazing holiday to Western Canada and Alaska. Jo went out of her way before the trip to tailor the itinerary to our needs/ likes and all the travel arrangements were meticulously pl... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Reisbureau

Geschreven door het bedrijf

Frontier Travel has been selling tailor-made holidays for over 30 years and our small, friendly team of experts can build your perfect holiday to Canada, USA, & South Africa. We use our in-depth knowledge to put together tailor-made skiing holidays in the winter and bespoke itineraries for a summer getaway from fly drives to escorted holidays. From ranching holidays in the USA and around the world, to motorhome holidays across Canada and the USA. Frontier-Canada.co.uk, Frontier-America.co.uk, Frontier-Ski.co.uk, Americanroundup.com.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

77 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(77)

18 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Frontier met our brief and budget.

We were recommended to try Frontier Travel by the author of a Nova Scotia travel guide. We gave our brief and budget both to Joanne at Frontier and to our contact at a different company. Both came up with broadly similar itineraries, Joanne's was nearly £1000 cheaper. We stayed in comfortable hotels throughout and she worked hard to select premises offering our preferred type of bed. She also sorted out a seat booking issue with Air Canada, to our advantage.
Throughout the planning and booking process Joanne kept us fully informed. We had a great trip thanks to her, and my wife and I would happily recommend Joanne and Frontier to any prospective traveller.

4 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

Frontier Travel organised a superb holiday for us to Nova Scotia and Quebec last summer. Jeanette was excellent in listening to what we wanted and in patiently putting together an unforgettable fortnight in Canada, combining high-quality accommodation and travel with an ideal itinerary covering three very different cities (Halifax, Quebec, and Montreal) and a stay in a beautiful national park. We'd thoroughly recommend Frontier Travel on this basis and have indeed gone back to Jeanette this summer to help plan future holidays to California and again to Canada over the coming years.

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

We have used Frontier Travel twice now for our summer adventures around Alberta and British Columbia and they have been fantastic. Jeanette is always so helpful and even checked up on us this year when the fire spread across Jasper which was very thoughtful. We will absolutely use them again, we always have good hotels booked for the very few nights we spend in the cities when we drop off our campervan and communication is excellent. Would highly recommend for anyone thinking of doing a road trip in the summer!

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Specialist Knowledge & Experience

Frontier bring specialist knowledge and experience to deliver a 5 star service. Joanne has helped us with two holidays to Canada, to the Rockies, Vancouver and the Great Bear Rainforest in 2022 and to Quebec City and Nova Scotia in 2024. On both occasions Joanne has provided excellent, informed advice and superb organisation of flights, accommodation, transfers and trips/activities. We were able to go through different options to make sure the itineraries absolutely met what we wanted from our holidays.

25 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Specialist Canada Travel Agent

Jeanette was very prompt and professional to arrange our holiday to Newfoundland and Labrador. From our initial enquiry she provided an itinerary and quotation in just over an hour! This was later tweaked, on Jeanette’s suggestions, and booked within four days.
Documentation provided at all stages of the process was clear and precise.
We would, without hesitation, recommend Frontier Travel (especially Jeanette!) and will certainly use them in the future.
Thank you.

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service! Jeanette was instrumental in helping organise this epic fly drive adventure to Newfoundland. My endless questions were always answered promptly and the advice offered on where to stay/stop/visit was invaluable. It was seamless and even when i had questions when i was away about cancelled trips- she dealt with them without it effecting any of the holiday. Streamlined, efficient and professional, and i feel more importantly, with a personal touch.
I will definitely be using again.

20 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bespoke 16 day Fly drive to Western Canada

Jeanette arranged our Bespoke 16 day fly drive holiday to western Canada for 7 of us. We gave her a budget and basic things we wanted to do/see and she came up with the Holiday of a lifetime. From start to finish Jeanette was brilliant, from organising flights, amazing hotels, Car rental and a 3 day stay at Sundance Ranch. Jeanette also arranged all the trips we wanted to do eg Capilano Suspension Bridge, Peak to Peak Gondola, Flight in a De Havilland sea plane and loads more.
We can not thank her enough for her patience and planning for our amazing trip and answering our numerous questions so quickly.
We would definitely recommend Frountier Travel and we will use them again for any future trips im sure

21 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend!

Jeremy put together the perfect trip for us. He was on hand to answer all of our queries and couldn't have been more helpful. He made our experience in Canada truly fantastic. We can't recommend Frontier enough.

14 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Frontier Travel Canada - brilliant company

Joanne at Frontier Travel was amazing - great insider knowledge to help us with our trip in RV to Vancouver Island - Joanne arranged the RV - ferry tickets and teh hotel for first and last night.
Always kept us informed
Fabulous holiday - brilliantly coordinated by Joanne at Frontier Travel - definitely recommend

26 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best holiday

I just wanted to say thank you to Joanne for everything she has done for me … I have had the bestest time at the La Reata Ranch… George was a brilliant host and so funny, I’m hoping to return again next year ❤️ … I met some lovely people and lifetime friends, we went to a Rodeo, worked cattle properly and got hands on with everything… none of this would have been possible without the help of Joanne so thank you so much ❤️… Joanne couldn’t have been more HELPFUL and KIND to me and I appreciate what she has done, so again thank you so much ❤️  I will recommend you and use you again ❤️

7 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

White stallion ranch


Just wanted to message you and say thank you soo much for organising our holiday. Other than the initial panic of our flight being cancelled due to a hole in the side (thankfully they found us another plane quite quickly!) we have had THE best holiday ever. The ranch is amazing and the staff extremely friendly and welcoming. The food (even though I’m vegan) was plentiful and always something for me to eat. The rides were amazing and the wranglers helpful and knowledgeable. My only problem is how am I going to afford to go back next year, because I NEED to go back!! Thank you once again for organising my dream holiday.
Thanks again

25 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very Poor Customer Service

I contacted Frontier and spoke to Jeanette and told her of my plans for a 3 week holiday to Maritime Canada. From the word go, Jeanette's manner was condescending and bullying and her tone shrill. I gave her all the necessary details to begin planning the trip and explained that we were anxious to get the flights sorted out before prices went up too much. It was a complicated scenario as my daughter in Canada is planning to join us for part of the trip but I felt that I provided enough information for Jeanette to deal with my query. She said she would get back to me.That was 5 days ago, and still I haven't heard anything from Jeanette or anyone else at Frontier. I checked out their reviews before I phoned this company, so I am extremely disappointed by their lack of response and also by the attitude of Jeanette. Even my husband, who overheard the conversation, commented on her manner.
Perhaps Frontier don't need the business, but they certainly need to give their staff some training in customer service!

11 maart 2024
Review zonder uitnodiging
Logo Frontier Canada, Frontier America & Frontier Ski

Antwoord van Frontier Canada, Frontier America & Frontier Ski

Hello Mrs Hicks.

I am sorry you feel you have not received the right level of customer service concerning your holiday query. I do have to refute your allegations however. We take a high level of pride in our excellent customer service, as the many 5 star reviews we have received show. Jeanette herself has been the recipient of lots of great reviews and I wholeheartedly support her. She has worked with Frontier for 10 years and has arranged hundreds of holidays for incredibly happy clients, many of whom have booked several times with her.

I have spoken to Jeanette about your review and she is very upset you feel this way, especially concerning the allegations of bullying which are totally unfounded. You called us on 11th March and your call was passed through to Jeanette. Initially you asked for a flight only booking and Jeanette informed you that we arrange the whole holiday and do not offer flight only bookings. She offered to put together a holiday for you but you wanted to book some parts of the holiday yourself but didn’t know how many nights you required. Of course Jeanette advised that she would need to know that information in order to put the rest together for you. Perhaps that was misinterpreted? After discussion, you did agree how many nights you needed and Jeanette then put a suggested itinerary and quotation together. This was emailed to you the same day, 11th March, at 14:07. That is pretty great service in anyone’s book! Maybe the email has found it's way into your spam/junk folder? Maybe we have the email address slightly incorrect? If you could call us we can check the email address it was sent to.

I do feel your negative review is incredibly harsh and hope you will reconsider it.

Jeremy Timms
Managing Director
Frontier Travel Ltd

Beoordeeld met 5 van de 5 sterren

Great price and great service

Great price and great service. Frontier were excellent, providing loads of useful information for our particular needs especially in regard to our hotel. Clearly very experienced. They were also really patient when we started changing our plans.

8 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Frontier Travel are great

Frontier Travel were great, very responsive and supportive answering my various questions very quickly. They made the whole process of booking our holiday smooth and hassle free. They did what they said they would do, when they said they would do it. The information they sent was clear and helpful. I will definitely use them again for future holidays to Canada.

21 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Another memorable trip to Whistler

The staff are really helpful and go the extra mile to find the right package for you . We have used the company 2 years running and have been very happy each time . Smooth transfers and excellent hotel recommendations . I wouldn’t use anyone else to arrange my trip to Canada .

27 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sun Peaks 2024

Michael made the whole experience a breeze!!
We travelled to Sun Peaks as a group of 7. The recommendation of hotel was perfect and resort ideal for our group and beyond our expectations!
After having to make last minute changes which the response was "just leave it with me" and accommodated with no fuss, I cannot have more faith in a company to look after us.
There are many businesses that could take a lesson from these guys. Thank You!!
Look forward to booking for next season

24 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our third Canada skiing trip with Frontier!

Just back from our third Canada skiing trip with Frontier.
Michael has dealt with our requests for each trip with aplomb despite Covid.
Where possible he has found us the best deals for accommodation, lifts and kit hire.
His knowledge of skiing in Canada is invaluable, even down to warning us off trying to fly to Castlegar in winter!
We shall be booking next year's trip with Frontier again.

18 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Company - Faultless Service

Just returned from a fantastic 10 day holiday in Sun Peaks. For the last 3 years Michael and his team have organised and provided an excellent service with faultless attention to detail to ensure that that our holidays to Sun Peaks have run smoothly from start to finish. We will definitely use Frontier Travel again - I cannot recommend them highly enough.

25 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Powder-tastic

Michael and his team arranged a fantastic two centre stay for us in Fernie and Kicking horse. The pre trip admin was faultless and Michael’s knowledge of the country and ski conditions was greatly appreciated. There was real attention to detail in the holiday pack with all the necessary information for a fabulous , hassle-free trip.

16 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company! Highly recommend

Great company who delivered an amazing holiday. Couldn’t have been more helpful and accommodating. Highly recommend using Frontier, ask for Michael he was so friendly and helpful!

21 januari 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer