This is the third day our Internet has been down. I have tried on several occasions to get a hold of the company with no luck at all. It is almost impossible to get to a human being. Their communicat... Toon meer
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We have Frontier as a stop-gap until UIA Fios gets installed in our area. (Been waiting 5 years now.) The service is inconsistent.at best. A few good days, followed by days where the DSL dumps every... Toon meer
They do bait and switch on bundles.Just wait until you get the first bill. Watch out for in state long distance calls because certain area codes like 754 are not included in Florida.The have a manua... Toon meer
to write this review, which should tell you all you need to know about Frontier internet service. It's a complete joke. I am frequently unable to connect much of the day. When I do have a connection,... Toon meer
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2K reviews
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Friendly customer service
The customer service representatives that I spoke with were very friendly and informative. The process is a little time consuming over the phone but not unbearable. During my first phone call I was disconnected (not sure if it was on my end or theirs). After calling back the representative I spoke with made it a point to apologize and make the process as quick and hassle free as possible, which was greatly appreciated.
4 november 2016
Review zonder uitnodiging
Amazing!
William-Service tech answered every question I had and was very very helpful. He needs a raise!
3 november 2016
Review zonder uitnodiging
Amazing customer service
Jonathan was amazing at helping me get my service for the first time. He explained everything and if I had any questioned he answered right away. I believe I'm gunna love this service. Thanks again for the huge help
3 november 2016
Review zonder uitnodiging
Very happy with my experience
My initial call with the customer service rep was fantastic, she was knowledgeable about all the products available to me and made sure I understood everything I was signing up for.
3 november 2016
Review zonder uitnodiging
Great Customer Service!
Angela did a very good job! I been in customer service / Hospitality for 20 years and I'm not that good...Thanks Angela
3 november 2016
Review zonder uitnodiging
The advisor who helped me set up new service was amazing. I was having a terrible day and not only did he help me get new service he made the experience pleasant and quick. He even made me chuckle and
The advisor who helped me set up new service was amazing. I was having a terrible day and not only did he help me get new service he made the experience pleasant and quick. He even made me chuckle and that is priceless.
Im actually excited to be a frontier customer!
Thank you for that!
3 november 2016
Review zonder uitnodiging
application of Internet
Excellent work by customer service Becky is her name thank you
10 for everything , expecting what ever she mentions in the deal she offered .
Frontier Network. Keep it up nice work
Br,
Ricardo G
626-626 3562
3 november 2016
Review zonder uitnodiging
Provided complete expectations.
Dylan was fantastic with explaining and going through the ordering process; my concern was he needed to slow down a little and I asked if I could repeat the credit card number but he did it instead. I did take more time from him in the end to make sure I understood it all but your company must have a timer on calls because he wanted to disconnect. However, he was polite and did a fantastic job. Thank you.
3 november 2016
Review zonder uitnodiging
A good value
Frontier will make every attempt to get it right. Good CS training. Very good people. No promotional price scams, fair pricing, and honest people.
2 november 2016
Review zonder uitnodiging
Internet order
Myron was extremely upbeat, an extremely nice guy to deal with. Everything went smoothly and quick! Myron Deserves at least a 2$/hour raise. I dont know the other people that help but, Myron is a top notch guy very good experience
2 november 2016
Review zonder uitnodiging
Excellent services
She was excellent over the phone. She made sure I understood all the services and the products I will be receiving. I had a few questions and she answered my questions making me feel comfortable about my decision. I would definitely recommend this company to my family and friends.
2 november 2016
Review zonder uitnodiging
Great
Quay was knowledgeable with wonderful customer service.
2 november 2016
Review zonder uitnodiging
Customer Service is ok Managers nonresponsive
I recently moved in May and TRANSFERRED my service. Due to a billing error the rep marked me as a new customer. I was charged over $330 on my 1st bill, I have contacted frontier 6 times and told every time they are going to get this taken care of by a manager. 6 months later still not corrected nor have I heard from a manager. And now service is being interrupted and additional fees are being added. I would go else where for internet if possible.
2 november 2016
Review zonder uitnodiging
Easy ordering
The person who helped me was great and made things very simple
1 november 2016
Review zonder uitnodiging
Good service.
I really enjoy the service! The representative was very nice. But I didn't like how he didn't tell me there was a deposit fee of $210. He just said there was one and got my approval to pay it.
1 november 2016
Review zonder uitnodiging
Very good
He was very good at his job and new what he was doing. Great full for his service
1 november 2016
Review zonder uitnodiging
Better Frontier!
The process was easy and Maurtice was the best! Very professional NFL knowledgeable. A real pleasure to do business with. He is an asset to Ftontier!
1 november 2016
Review zonder uitnodiging
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