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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

La marque a le culot de proposer une promotion alors que la commande passée il y a 3 semaines n’est toujours pas livrée car on me dit bloqué à la douane française!! De qui se moque t on c’est absol... Toon meer

Beoordeeld met 5 van de 5 sterren

Product looks very well made and appears to be good quality, delivery was very prompt, arrived 10 days sooner than quoted. Easily tracked and was accurate. Communication via email once order placed th... Toon meer

Beoordeeld met 5 van de 5 sterren

Hello, I just wanted to take a moment to sincerely thank you for the prompt and professional way you handled my recent order. Despite it being a weekend, you responded very quickly, processed t... Toon meer

Beoordeeld met 5 van de 5 sterren

Frost Form is honestly one of the best things I have ever purchased. As a newbie home baker it has completely transformed my cakes and has helped elevate them to the next level. It's incredibl... Toon meer

Bedrijfsgegevens

  1. Taartdecoratiebenodigdheden winkel
  2. Bakkersmateriaal

Geschreven door het bedrijf

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

156 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 22% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(156)

38 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Brilliant Customer Service

I haven't had a chance to use the products yet but the service I've had through ordering has been impeccable. There was an error made with my original delivery so CS were very quick and helpful in getting my order resent. They even allowed me to make a change to the order that I'd wanted to do initially but had left it too late. Really efficient and friendly communication.

14 februari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I tried my FrostForm Valentine kit 2…

I tried my FrostForm Valentine kit 2 days ago. I wish the cutter was 5.5 because there is a great than 1/4 for icing which makes it too much. Suggestion, could you put numbers on the items. Step one use item 1 (base), etc.

27 januari 2025
Beoordeeld met 4 van de 5 sterren

Will save time and stress!

I'm a home baker, not a professional, so when I saw Frost Form online, I thought it was too expensive for me. However, I decided to treat myself at Christmas. I ordered 2 kits from the Frost Form website, and they arrived very quickly.
I have only tried one of them - the 8-inch round. It takes time and patience to straighten the liner out. I obviously didn't do it correctly as the edge stuck into my cake. I only saw it when I took the liner off, but I was able to fix it with some of the leftover buttercream. I followed the recipe from the website, and the buttercream set very well. I will try one of their ganache recipes soon.
I would definitely recommend using Frost Form, but make sure you watch a few of their tutorials first.

18 januari 2025
Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, really fast delivery
I’ll definitely be back for more
The mock ganache worked like a dream first time

2 januari 2025
Beoordeeld met 4 van de 5 sterren

I have struggled with frosting cakes…

I have struggled with frosting cakes and saw the frost form and loved the way cakes looked, so I got myself one! It is easy to use, but there is a downfall and I don’t know if anyone else agrees…..after staking an putting in the fridge, it is time to fill, I used the white butter ganashe. I pored the ganashe into the form and it was all covered and put in the fridge to harden, after a couple of hours I took it out and took of the collar and the cake was perfect, it looked like a candle, so very smooth, but what I find is that the frosting is so very thick, it’s just to thick for my liking and many of friends an family say the same thing, the outer layer is far to thick….so my question is…..how do I get it to be not so thick?

23 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Really UNhappy with the product

Really unhappy with the product. I would avoid at all cost. All the writing is coming off which makes it unsafe

14 november 2024
Review zonder uitnodiging
Logo Frost Form

Antwoord van Frost Form

Hi Carly,

Thank you for your feedback. I noticed that this is the second review left regarding the same issue. I’d like to take this opportunity to reiterate our previous response:

Our team responded to your email just over an hour after it was received, offering a replacement and subsequently processing a refund. Please rest assured that our product is entirely food-safe and poses no health risk.

If there’s anything further we can assist you with, don’t hesitate to reach out—we’re always here to help.

Best regards,
Frost Form Team

Beoordeeld met 1 van de 5 sterren

Awful product

Awful product. All the writing is coming off which makes it unsafe to use on food! HEALTH HAZARD! Avoid avoid avoid.
Also ignoring my emails asking for a refund so bad customer service too. For such an expensive product I expected a lot more

24 oktober 2024
Review zonder uitnodiging
Logo Frost Form

Antwoord van Frost Form

Hello,

Thank you for reaching out. Upon reviewing your query, we can see that our team responded to your email just over an hour after it was received. A replacement was promptly offered, and a refund has since been processed.

We’d like to reassure you that our product is completely food-safe and poses no health risk. If you have any further questions or need additional assistance, please don’t hesitate to let us know—we’re here to help!

Best regards, Frost Form Team.

Beoordeeld met 2 van de 5 sterren

Before you even get to use it..

Before you even get to use it, it will cost you a fortune! Expensive to start, which as a cake decorator you accept because you want the finish, however shipping cost is very high and if you order anything you need to return you have to pay equally high return cost and customs fees. So just be mindful before hitting buy! I bought as a gift and realised after they already had the size, so just wanted to swap but would end up costing close to £30 just for shipping fees. Product itself is fine, made well, but expensive for what it is.

11 november 2024
Review zonder uitnodiging
Logo Frost Form

Antwoord van Frost Form

Hello,

We’re truly sorry to hear about your experience and appreciate your feedback. Please know that we are continuously working to reduce return fees wherever possible.

We kindly encourage our customers to double-check their orders to ensure the correct item is selected, as this helps avoid return fees. This is especially important for international shipments, where fees can sometimes be higher due to shipping costs.

If there’s anything we can do to assist you further, please don’t hesitate to reach out—we’re here to help!

Best regards,
Frost Form Team

Beoordeeld met 5 van de 5 sterren

Seriously impressed from first use

Seriously impressed with my very first effort with the frost form - used the mock ganache recipe and it set beautifully smooth with just one tiny little bubble on the top - it would take me ages to get a ganache that perfect on a cake! Can’t wait to try it with a Swiss meringue buttercream to see how it copes with that! Fairly straightforward to use - follow the instructions carefully I was a bit awkward with it the first use but I’m sure it gets easier and faster with the more you use it! Thank you frost form!

17 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A good review

Everything was great! My experience is delivery was fast, the product very nice means good quality, on the website can see very helpful recipe's for watching how to do :)

29 oktober 2024
Beoordeeld met 2 van de 5 sterren

I’ve been baking for a while and…

I’ve been baking for a while and thought I’d try this out. Not very impressed. I found it really fiddly and the wrap didn’t fit around the cake properly . Digging into the cake, therefore not leaving a nice finish. The ganuche recipe on the side of the box was also a disaster and went all lumpy. So not a very good first impressions unfortunately as I had high hopes for this item, specially as it’s very expensive for what it is.

11 november 2024
Review zonder uitnodiging
Logo Frost Form

Antwoord van Frost Form

Hi Lisa,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there are a few aspects of using the kit where we can offer some helpful advice.

We’d love to assist you further! You’re welcome to reach out to us at info@frostform.com, and our team will be happy to guide you through any challenges. Additionally, we have a wonderful online community that offers great support and tips, which you may find helpful.

Please don’t hesitate to get in touch—we’re here to help!

Best regards, Frost Form Team

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