FruitBouquets Reviews 170

If there was a zero this business unfortunately deserves that. My order got lost and when contacting online chat due to after hours, I have completely lost trust in this business. Someone claiming to be live agent was sending very odd messages that resulted in me being uncomfortable even providing new address for delivery.

I accidentally ordered a birthday fruit boutique from this website for my son and was not notified until 1 hr before the delivery window closed that they would not be able to complete the order.

I’m extremely disappointed with this experience. My order was never delivered, yet it was marked as completed. I waited for my delivery and received nothing. I attempted to resolve the issue, but the situation was not handled properly. This was very frustrating and a complete waste of time. I would not recommend this company based on my experience.

I ordered a birthday fruit basket for my daughter and it arrived as promised ( by leaving it on the front porch) but it looked like a 2nd grader did it! I then requested a second one and this time they wouldn't leave it as no one was home? So, needless to say no replacement. The customer service reps (multiple) strictly read off of a script a didn't even ask what the issue with the first delivery was. Never again

I placed an order on 4/29/26 for a large fruit arrangement. The arrangement was intended for my wife on our wedding anniversary. I paid an extra fee for same day delivery. The order was not delivered as promised. I reached out to customer support and they stated the following: “ We tried everything we could; however, we were unable to find a shop that could fulfill your order today. This is not our normal business practice.” They offered to and guaranteed to deliver on 4/30/26. The arrangement was never delivered on 4/30/26. Again I reached out to customer support and they gave me the same excuse as the day prior. They offered to make it “right” by replacing arrangement with chocolate strawberries and delivering on 5/2/26 and a $15 coupon for a future purchase. Keep in mind that the arrangement I purchased cost over $109. They were not offering a refund but a replacement. I declined and requested a full refund.

The timeframe for delivery was 9-6. It was supposed to be a surprise for my moms birthday, I was delivering to her work office. The element of surprise was ruined because she left at 3 since it was Friday. DO NOT DELIVER TO AN OFFICE. Delivery didnt even happen until 630pm, had to make a special trip to get them. Just use edible arrangements or anyone else.

Ordered strawberries in chocolate as a suprise for Valentine's Day for my boyfriend. I paid £14.99 for guaranteed delivery on Saturday for Valentine's day. Delivery arrived on Monday 16th February so you can imagine after 72 hours how strawberries looked like so I paid £50 and delivery ended up in trash as there was juice coming out of package.
I tried to contact customer service, I sent 4 emails , phone calls (just voicemail, always voicemail), Instagram and Facebook page but no response.
I NEVER HAD SUCH A BAD EXPERIENCE WITH AN ONLINE ORDER. I FEEL COMPLETELY IGNORED.
Marika K.

Very disappointed.

I placed an order a day in advance for a Valentine’s Day delivery. We selected the 8am to 6pm slot but clearly requested delivery in the morning to keep the surprise special. Instead, we had to spoil the surprise and ask the recipient to wait around all day for something that never arrived.

I never received a confirmation email for the order. I followed up since morning through chats and was repeatedly given false assurance that it would be delivered in time. At one point, I was even given false confirmation that the parcel had been dispatched. When I called at 5 in the evening, I was told there was no status available and that I would get a call back. I never received that call, nor any information.

Now they have stopped answering calls and responding to chat messages altogether. As I write this review, I have received no delivery and no response.

This level of unprofessionalism on an important occasion like Valentine’s Day is unacceptable. I demand a full refund and want to thank you for completely spoiling our occasion.

I ordered something from them three weeks in advance to be delivered to my wife at work today. Her business closes at 4:00 pm. Around noon, I called customer service because FedEx had been to my wife's workplace already, and I wanted to make sure it wasn't supposed to be delivered by them. Customer service told me that it would be delivered by a local vendor and that the window was 9:00 am to 6:00 pm. When I said that her office closes at 4:00, I was told that a note would be put in and the delivery would still be on time. I called customer service again at 3:30 pm to get an update, as it was now getting down to the wire. I was put on hold while the rep contacted the vendor... for 23 minutes. The rep came back and said that it was out for delivery. When I said the business was going to close in just a few minutes, I was met with, basically, "Oh well, if so, call us back after the delivery window and we will give you available redelivery dates for next week." For a Valentine's gift. I managed to get the name of the vendor delivering the gift, called the store, and was told that they hadn't been able to get a DoorDash driver to pick up the order yet. To make an already long story a little shorter, driver shows up at the store while we're on the phone, I tell the worker to have him put a rush on it, and my wife ends up not leaving work for almost 30 minutes after she was supposed to. This is ridiculous. It wasn't a last-minute order, and it wasn't anything overly ornate. The store worker told me, "Sorry, it didn't come up in our system until very late." If you're going to partner with places, I think the system of communication needs to be way better than it apparently currently is. I will never order from FruitBouquets again, and I wouldn't have to begin with if I'd done a little more research and seen these reviews beforehand. The one "good" thing is that, unlike some other people, they did actually deliver the correct item.

I ordered an anniversary bouquet 2weeks in advance and it arrived after the business had closed and was never received.

The worst experience ever! They call the recipient before they deliver which kills the surprise. My husband was confused and told them no I didn’t order anything. So if you want to surprise someone -don’t put their number in for anything! Then the order was incomplete…they forgot the congrats balloons. It’s the logistical part. The delivery guy was nice. The element of surprise-ruined!

If I could give less than 1 star I would. I spent $60 on something that arrived without half the items. No strawberries, no grapes. No vase, just a plastic bucket. No greenery. The gingerbread man that was covered in chocolate had a broken arm. It looked NOTHING like what I ordered. Honestly, my son who is 10 could have done a better job. Extremely disappointed!!

I ordered a fruit bouquet and a plater of chocolate covered strawberries. I did not know that these items were coming from two different companies. So when the strawberries arrived first it was no way of knowing who or where it was suppose to go. The order was just sitting for hours and not fresh. The first time I called the man promised to resend the order. Never did! I was also promised a email conformation. Never got it! The second time I called I was promised a full refund and that I would get an email confirmation. Did NOT get either! The third time I called I demanded to speak to a supervisor and demanded an email confirmation while I was still on the phone with him. I got the email confirmation and will have to wait 5 days for money to process.

If I can give this company no stars i would i will never use this company ever again in my life. I placed an order through the edible arrangement site and they passed the order off to another Fruit bouquet who was awful. I was so confused dealing with tracking, sitting on hold with this dam company. It was awful, they delivered the package and left food on the ground for squirrels and other neighborhood animals to get ahold of. This shit is expensive and here this is who edible arrangement pass there business off to. Never in my life will I deal with this company. I tried to upload the photo and this site would not allow me.

Thought I was ordering my anniversary surprise for my wife from Edible Arrangements. What a disappointment, I was so confused as to why fedex was delivering it. My mistake that I hope I never make again. Terrible quality

If I could give a zero I would. Worst customer service ever. Live in Hartford CT area. Local delivery delivered to a porch at 19 degrees outside. No text or mail. Fruit was disgusting. Pineapple slices slimy, less than an 8th of an inch thick. Melons have brown spots- very sparse. Called to complain. Said they would deliver next day. Next day get a call that it will be delivered between 830am and 9pm the next day. I cannot wait for the delivery for 12 hours. Oh well then we will try another day. Customer service sound like they are half asleep. Worst company ever!!! I have pictures and I told them they were being recorded. Can't wait to share what $59.00 + gets you. Calling local TV station

I wish so much that I had found the reviews first. When you google Edible Arrangements, FRUITEBOUQUETS.com company comes up first and I also thought I was ordering from edible arrangements. I placed an order at lunch the day BEFORE the bouquet was to be delivered to my coworker. I specified a business and they still thought 8pm was an ok time to deliver. Fruitbouquets is just the middleman. Go to edible Arrangements as they are local and trustworthy. Fruitboquets wouldn't even contact the local delivery people tell tell them the customer was upset. Nor would they give me their name. Go Local.

Never delivered my item. Had to wait on hold with customer service for 20mins for them to tell me they changed my delivery date

scam! do not buy here

If I could them a zero rating I would. I ordered an arrangement for my grieving friend whom lost her young daughter tragically. FedEx attempted to delivered the order but stated the address was wrong and the sender would need to correct it. I contacted fruit bouquet via chat and was told there was nothing they could do. I was literally out my money, they wouldn’t issue a refund and they had the nerve to offer me 15% off a future purchase what a joke.