Fulfords Reviews 

I would like to thank Aaron Marks in the Exeter branch for being such a kind, professional and helpful member of staff. My family have recently rented a property from Fulfords and couldn’t be happier. The times I have called the office, I have been greeted warmly by all staff and they couldn’t have been more helpful.. Thank you!

Very unprofessional behaviour. Earlier, they told us the landlord had agreed with other tenants and refused our application. Later, my husband inquired about the same property from his Zoopla account and was told it was still available. When he mentioned that I had already spoken to them in the morning, they suddenly changed their answer again. This was despite the fact that we had already accepted the rent they quoted.
Overall, totally unprofessional conduct.

Very unprofessional once they had our signature on the sales contract. No follow ups so buyer started haranguing me instead then pulled out because the support wasn’t there. A particularly dopey assistant left the door unlocked after a viewing and the entire office moved without telling me. A really shabby customer service

From start to finish dealing with this Estate Agent has been an absolute nightmare. Customer service non existent. Flat had a lot of issues when we moved in which they said they were going to fix beforehand! Rude over the phone and always long response times. STAY WELL AWAY.

A seamless transition to move when Aaron, the senior lettings agent, was available. Unfortunately he was on a long overdue holiday midway through the process. I was left frazzled by lack of communication and over reliance on online portals and time wasting referencing (a week). I offered to pay 6 months up front which I have, but still needed to go through references and run around (on the day of my father's funeral) to get copies of my savings and investments only to then be told I'd need to pay the 6 months anyway. It's been a distressing time, not helped by lack of communication and red tape. When Aaron returned he called, I paid, we arranged a key exchange and it was done. I like simplicity and simple business practice where you speak to people and at least have an email attaching documents rather than online portals or documents sent without any human interaction. Perhaps I'm too old school, but business should be personable. Aaron is a friendly, warm and welcoming man who gets things done easily which is exactly what you need when you're moving after the death of relative, not to have to chase people constantly.

Our tenancy comes to an end shortly but this bunch just do not listen to you. We can prove without dispute that many times we reported issues only to not have anything done about them....let's all wake up a bit and avoid this lot

If I could give zero stars this would be my rating.
Absolutely horrific customer services, rude, sarcastic, blunt communication from numerous staff members.
Not one staff member follows through with what they say they will do, calls and emails do not get returned, nothing gets dealt with as a tenant you are chasing these people continuously.
Several lies told by staff.
The property I have rented is in a terrible state, I have had outstanding repairs for 3 years now still not resolved.
Properties should be to a high standard when let out. This is not the case. Doors and windows are not usable, health and safety measures are not abide by!
Fulfords do not follow laws on renting properties at the correct price and do not advertise properties accurately.
By far the worst letting agents I have ever dealt with and would never use their service for rentals or purchase again.

Fulfords Plymouth - James Jason Ashleigh Hannah
I have just sold my home STC with them. James valued it. And did the viewings. Jason dealt with my paperwork and offers. Ashleigh and Hannah were in the background booking viewings and doing confirmations for me. They were all great. My house was on the market about 10 days. I have found them to be thorough throughout the process so far. And highly efficient. So far I can highly recommend them. I hope the high standard of care continues throughout the process until we have exchanged!

This agent is rubbish at communicating with their customers. It took them a year to sell our house after they said it would sell quickly. Throughout this period, it was us who had to ring them to get the updates they promised we would get every week. If we didn't ring we heard nothing.
Also 9 times out of 10, when you do ring them it goes the the answering.machine.
The staff also need to ring / email customers back when they say they are going to
If you are thinking of using them to sell your house don't!

Absolute rubbish. No communication, don't call you, don't make any effort to sell your property, please just avoid there are many other agents.
I have escalated my complaint and still nothing, the whole company is a shambles.

We sold our house through the Dawlish office
Sean Olley was professional, efficient & friendly
He kept us up to date with progress and played a key part in liasing with all parties to deliver a speedy sale
Thanks Sean, totally appreciate your help, you're definitely a great asset to the Company

A proactive company is a GREAT company!

Fulfords were very prompt in calling us after we filled in the initial free valuation form online.

Thank you to Joe E at Fulfords Newton Abbot for appraising our property today. Details Joe gave were thorough in terms of what Fulfords offered as a company = clear pricing, the selling procedure, in house services, which as a package could enable a smoother sale or purchase and he spoke with very high regard for the Team in working together - with a bit of friendly competition on who can capture each client and get them through the finishing line first 😆 Joe was very professional in appearance, polite, friendly, had a positive attitude and he has the gift of the gab (in a nice way), I could feel his drive for productivity and goal to not only gain business but also for personal achievement. The written valuation report was very prompt after the home visit.

Thank you again 😊

Tammy

If you want a professional, polite, and excellent customer support then you'll use Fulfords in Tavistock to either sell your property, or indeed sell you one from there own listings.
Mica, Toby, and Tod made it very simple for us as we purchased our Duke of Bedford Cottage.
I cannot fault them,
And all 3 of them are so nice to talk to.
Thank you Mica and the chaps.
Tom and Caroline Jenkins

Fulfords Plymouth really dropped the ball. Promised move in dates and then at the last second pulled out. Have to now scramble to find a new place to stay ahead of my flight- 4 days before my flight. Thank you Fulfords, threw my whole move up in the air.

Exeter branch lettings do not go near this company your property will be wrecked in no time they don't inspect even when you have concerns, they take the money quick enough these companies have to be named and shamed Susan Cooke happy to put my name to this grievance, to be very precise , it is the Exeter lettings branch, Paris street I believe .

Walk around with my dad

Kim at Fulfords was brilliant. Without her persistence in chasing the solicitors I think our move would have taken so much longer than it did. Communication was great. Would recommend.

We signed with fulfords in exmouth June 2024 and to begin with they were helpful and the initial appointment was good so we signed up with them as we have had some dealings with them before.That turned out to be the worst decision ever.After a week I had to call them to ask why my property was not on there website only to told oops sorry,then I had to phone again to ask why there was no description about my property which they corrected.on one particular viewing my husband left our property to allow the agent to show the client around,after an hour and twenty minutes my husband phoned the agent as she hadn't phoned him to say the viewing was over to be told oops sorry I forgot.we stayed for the timed we signed for as we had no choice but NEVER would I recommend them to anyone.it took 16 weeks and numerous phone calls for them to put a sale board up and 4 calls later they still haven't picked it up.i don't blame them for the lack of footfall but I from start to finish we constantly had to phone them. Totally useless.

We have been renting our home through Fulfords for more than 7 years and always find that the team are helpful and responsive to issues when they arise. A particular shout-out must go to Emily, for her tenacity in resolving an issue between our Landlord and the local council on our behalf, without her persistence it may never have been sorted - thanks Emily!

We want to say a massive thank you to the team at Fulfords in Tavistock, especially Mica.

Mica was there every step of the way in our journey, selling my parents’ bungalow, selling my house and then helping us to purchase a bigger property for all of us. She was so patient, understanding, supportive and went above and beyond. Mica was extremely professional but also so friendly and approachable which helped to develop a lovely relationship.

From the very beginning, right through to the end of our moving journey the whole team were faultless. Toby managed everything so professionally with a really personal touch and Todd was always ready to help whenever I called. This team works so well together, makes you feel so supported and are really there for you. You always feel that you are in safe hands and we wouldn’t hesitate to recommend.