Fullbeauty Reviews 

I have ordered at least a dozen times from this company over a period of at least 5 years and have always been very pleased with the shipping time, pricing, and quality of clothing I have received. This company sells from many different manufacturers, including Woman Within, Romans, Ellos, Chelsea Studio, Sketchers, Jessica London and Big and Tall for Men just to name a few. I read all the reviews, as well as the fiber content before ordering so I can be sure the clothing is going to fit correctly, and be a comfortable, easy to launder material. I usually purchase when they have good sales, which is quite often, and have never had a reason to return, so I cannot rate on their customer service in that manner, but I do know that there are always return receipts/stickers in my parcel should that need arise.

I've been waiting for these swim shorts since January. Was not notified they were on backorder until I contacted fullbeauty in February. I was told they would ship out in the beginning of March. Now at the end of march I still did not have shipment notification so I came to check my order. Someone cancelled it after I called in February. I was never notified. I never asked them to cancel my order. I've never seen worse customer service for a company in my life. I also posted this review on the fullbeauty website, but I'm sure it will be taken down quickly.

Called customer service b4 placing an order to inquire about returns for an item to be purchased for a Christmas gift. We would be out of the country for the holiday and the return, if necessary, may not be returning to them until late January. "Not a problem sir." the customer service rep told me and so I placed my order. The item was too short and my wife wasn't too impressed so we returned it. Full Beauty sent it back to me and said sorry, your return was too late in coming back there is nothing we can do about it. Item was worn only to try on and returned shortly upon our return to the states. These guys stink.

I have made several purchases over the years and have just received my 3rd incorrect order. Each time this happens, I have to go to the trouble of repacking the wrong item and driving to the post office to send it back.
By the time they accept it, the item I ordered is unavailable. Customer service does nothing to help and assumes no responsibility. Very dissatisfied and will not be shopping with them anymore. It's not worth the hassle.

If you want an experience in mind numbing, frustrating stupidity just try returning an international order to Full Beauty! The website says for a flat fee of $20 I-Parcel will handle both the merchandise refund as well as the duty and tax refund. Merchandise refunds will be issued within 30 days of confirmation of return and duties and taxes will be issued within 60 days. First of all, nothing happens until you contact Full Beauty to remind them that the 30 days are up and that you'd like your refund now but the real fun begins when you try to recover duty and taxes. I-Parcel says "they don't do that" and when you cite them Full Beauty's refund policy they tell you to go talk to them. So you talk to Full Beauty and they send you back to I-Parcel. I finally had to have my credit card company initiate a charge back because I could prove that written policies were not being honored. Then I took to social media and only then did I get Full Beauty's attention. Over the course of the next month I could not make them understand that I-Parcel was not honoring the refund process they were promoting on their website. Every time I tried I'd get the same cut and paste recital of their refund policy until I was screaming at my computer screen. I don't know whether their customer service people don't understand English or are just too indifferent to care how inappropriate their responses are. The last straw was I-Parcel finally giving me my duty and tax refund but admonishing me by saying this was "a one time courtesy transaction" and that they don't normally do this. I don't know what the problem is between these two companies but neither seems to care about the customer so I am done with both. Full Beauty, as much as I like their products, will never see me again and I will never again buy from any company that uses I-Parcel on the off chance that I may have to return something and be put through this ridiculously unprofessional fiasco again.

This company is dishonest.
I bought a coat for my Daughter for Christmas.
It did not fit so I returned it.
Three months later I see that they have turned me over to the collections
for 107.00. When I finally was able to reach the company, it it wasn't easy, I was told that the charges were " Fees" Currently disputing the charges and I have contacted the Attorney General.
Save your money, your credit score and your time.
This is a terrible company to buy from.

Be careful not to pay with Paypal! In spite of bragging about free returns all over their site, if you pay with Paypal, not only are you ineligible for exchanges, but they hit you with a $7.50 fee for returns! The clothes are nice, and anyone I spoke to at customer service has bent over backwards to try and help me, but I don't love the complicated website, lots of codes for discounts, but hard to figure out your best deal, and when you think you have it, you apply the code and it only works on some items, based on which company they come from...confusing

Customer Service is horrible! Reward certificates invalid multiple times..no one on either the customer service (sales) side or the credit card side has any idea of what they are doing by phone, email or chat. By email I get the same message to call in every time. When you call in they bounce you back and forth from customer service/sales reps to credit card reps and every time I chat online I get the same goofy guy who has no idea what he is doing. Too many calls and chats to count and the problems never get fixed....I am finally done! Too bad because I like their clothes. Disappointing.I have another review for fullbeauty on here but after trying to fix an issue for the final time last night I thought another one was needed.

I have been using full beauty for over a year and can say for the most part most of the items I have received are great...my problem is the delivery....if you are not home the post office will leave the package outside....for the amount of money you spend for shipping and handling this is not sitting well with me....the prices for full figure items (that are sometimes fashionable) is mind blowing...I have several pieces that I just love and each time I wear them the compliments are off the chart...it is unsettling to come home to find my purchases left outside for anyone to steal or for the weather to damage...you need to do something about this....otherwise I love shopping at this site...

It is great to finally find a site that caters to larger ladies. The sizing is spot on, excellent quality, great specials. I am a repeat customer and will always recommend them.