Drawdown -overall drawdown LIMIT harsh one (every traded will fail at some stage) my story brought 5k two & 10k one account one 5k lost due to sllppage 10 k lost due to overall draw down li... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Really great prop firm ready to help passionate traders get funded. The prop firm got reasonable spreads with no slippage and great customer support. Especially Victoria is really great, friendly and... Toon meer
This platform is more like a Scammer. They are giving offers to attract more people and but after passing through evaluation or 2 Challange phase and KYC completed they don't provide funded or Expert... Toon meer
Bedrijf heeft geantwoord
in support chat no any agent available only chat bot available. no timely answer from support. I HAVE BUY INSTANT ACCOUNT PAYMENT RECEIVE BUT NEED KYC VERIFICATION BUT VERIFICATION LINK NOT WORKING. t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2023, FXCI is an established financial institution dedicated to providing funding for traders worldwide. The company has proudly announced the launch of an innovative funding program, which involves the careful selection of disciplined and consistent traders, granting them support and access to the institution's capital. The company realizes that lack of access to funds is one of the biggest barriers for those who want to hit the next level of trading. With a mission to find as many talented traders as possible who can trade their capital, FXCI has successfully empowered over 3,000 traders since its launch.
Contactgegevens
6 Burrows Court, L3 6JZ, Liverpool, Verenigd Koninkrijk
- +447753810245
- support@fxci.com
- fxci.com
1,9
Slecht
137 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Every time they give withdrawal too…
Every time they give withdrawal too late after 15-20 days.
This is my 3rd time and my withdrawal is still pending.
23 juli 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello!
Thank you for your feedback.
We understand your concern and appreciate your patience. According to our records, your current withdrawal request was submitted on July 18th — not 15–20 days ago as mentioned. Please rest assured that it is currently being processed, and we are doing everything we can to complete the review as quickly as possible.
We value you as a returning client and would like to note that all your previous withdrawals have been successfully completed without any issues. We remain committed to providing timely and secure transactions, and we thank you for your continued trust.
Best regards,
FXCI Support Team
WORST-STAY AWAY FROM THEM
WORST, UNPROFESSIONAL, UNFAIR and UNETHICAL. THEY'RE AFTER YOUR MONEY. STAY AWAY.
Passed two phase 200k$ account Phase I with 100% win rate (more than 25 trades) and Phase 2 with 85% win rate (more than 25 trades).
They took more than two weeks and came back stating three reasons i)high margin usage , ii) my trading pattern resembles group trading / copy trading and iii) I use hedging between accounts without any evidence. I honestly haven’t done group / copy trading or hedging. I’ve used full margin in 4 trades.
Their FAQ clearly states you can use full margin. It also states there is no maximum lot limit. They also mentioned no hidden rules. Their review policy contradicts what is mentioned in FAQs. FAQ is the first place any trader will look for before buying any challenges. If there are such rules that is used to evaluate the traders, it should be clearly listed as a rule. They can’t state it after days and hours of hard work and passing the challenges. These would’ve never come to light until you pass a challenge. You’ll keep losing your money until you fail the challenge. You’ll get back your money refunded if you pass the challenge. This is their basic funda.
If you use full margin and lose a challenge, they don’t care. Rules don’t apply when they take money from you.
After my experience, I reviewed Trustpilot feedback and noted similar concerns about unclear rejection criteria.
Avoid this company and pay some extra money to a trusted firm and get funded.
Passing a two phase 200k$ is not that easy and after doing all the hard work, false claims of group trading and hedging is totally unacceptable. They can’t survive longer if they go like this.
They said my challenge fee will be refunded. It is not about the refund of the fees. it is about the integrity of the service. I came to know about the hidden tricks after spending time and money for multiple challenges.
What about the time and money I spent for multiple failed challenges without knowing I’ll never get an expert account even after passing.
Additional Notes (After their latest reply):
Now they've changed their stand about high margin usage and putting blame on me about group trading / cross-account hedging WITHOUT ANY EVIDENCE.
They've stated "we identified trading patterns in your passed Challenge that closely match those of several other traders." I do not understand how foolish of a statement is this. There are millions of traders in this market and I don't understand how they're comparing my trades. Without stating any evidence, putting the blame on me is absolutely ridiculous. They can use this statement against anyone to reject an account. They'll never change.
Cross-Account Hedging is another BASELESS CLAIM.
We need to stay away from this firm.
22 juli 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Aravinth Manoharavel,
Thank you for sharing your feedback. We appreciate your efforts and understand your frustration regarding this matter.
FXCI offers products for both experienced users and traders who are still on their learning curve. We understand that earlier Challenges may have served as educational experiences and may not reflect the user's current mindset, approach, or strategy. For this reason, the Risk Management team conducts its review only after a user has successfully passed the Challenge and applies for an FXCI Expert Account. We do not review failed attempts unless suspicious patterns in the most recent passed Challenge indicate the need to conduct a comprehensive analysis of the users’s activity.
After careful consideration by our team, we identified trading patterns in your passed Challenge that closely match those of several other traders. These patterns strongly suggest participation in prohibited practices such as group trading, copy trading, or cross-account hedging. Such behaviour violates the explicit terms outlined in our Terms & Conditions (T&C) and undermines the fairness and integrity of our evaluation process.
Regarding margin usage, while full-margin utilisation alone is permissible — as clearly stated in our FAQs — it becomes problematic when combined with patterns indicative of non-individual trading methods. Our FAQs provide general guidance, but the T&C you accepted before participation explicitly prohibit such activities.
According to our standard policy, the evaluation fee is refundable only if a trader has passed the Challenge and subsequently failed the Risk Management review. In this case — despite a clear T&C violation — we processed a refund as a one-time exception. Please note that future refunds under similar circumstances will not be granted.
We take all feedback seriously and continually strive to improve transparency; however, our evaluation and decision are final.
We wish you success in your future trading journey.
Best regards,
The FXCI Team
Stay away from these fraudsters
Stay away from these fraudsters. Very high spread and huge commission. They offer cheap account but they make money in every trade. High spread means less profit.
16 juli 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Madan,
Thank you for your feedback.
We would like to clarify that FXCI operates under standard market conditions that are in line with global industry practices. Our trading environment is transparent and designed to be competitive, with options tailored to suit different trading styles and preferences.
For clients concerned about trading costs, we offer both Raw Spread accounts with minimal spreads and a small commission, as well as No Commission accounts with slightly wider spreads — allowing traders to choose what works best for them. This flexibility ensures that our clients can trade under the most favorable conditions according to their strategy.
At FXCI, our priority is to create an optimal and cost-effective trading experience for every trader.
If you have any concerns or would like to discuss your experience in more detail, please feel free to contact our support team directly.
Best regards,
The FXCI Team
very very poor firm they are not…
very very poor firm they are not geniune peoples
scam more last month i have finished 5k account
after 15 days they have not given live
guys dont trust
try funded next 100% trustable i dont remember exact date
15 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Customer,
Thank you for sharing your feedback. Honesty, transparency, and fairness are fundamental principles we uphold at FXCI.
After reviewing your case, we found that your account was not approved for a live account due to two specific rule violations during the challenge phase:
Extreme level of margin utilization during the challenge
Minimum trading days rule bypassed
These criteria are clearly outlined in our guidelines, and compliance is essential for qualifying for a live account. We encourage you to carefully review our evaluation requirements and reach out to our support team if you have further questions or need clarification regarding these rules.
We value your understanding and are always here to assist.
Best regards,
FXCI Team
Don't believe these fellows and don't…
Don't believe these fellows and don't trust them they are not from prop frim company they are from jail. And perfect scamers perfect planning what an idea fxci. I think you're not eating food daily. If you're eating food you won't gonna do such a things again I'm saying bad company worst company failure's🤬🤬
9 juli 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Client,
We regret to hear about your dissatisfaction and would like to clarify the situation thoroughly.
At FXCI, we prioritize honesty, fairness, and transparency in all aspects of our operations. Unfortunately, your application for a live trading account was declined based on clear violations of our trading challenge conditions, specifically:
Minimum Trading Days Rule Bypassed:
One key requirement of our trading evaluation is the adherence to a minimum number of active trading days. This rule exists to ensure consistency, discipline, and genuine trading ability rather than short-term speculation or exploiting loopholes. Upon reviewing your trading activities, we found you did not meet this essential criterion, indicating insufficient compliance with the evaluation terms.
Extreme Level of Margin Utilization During the Challenge:
Our guidelines explicitly caution traders against extreme or excessive use of margin and leverage, as it reflects a high-risk approach that does not align with responsible risk management practices. Such extreme margin utilization compromises trading sustainability and violates our principles of risk management, leading us to the difficult decision to reject your application.
Despite this, to ensure fairness and to offer you support, our team proactively presented alternative methods to help you proceed in compliance with our policies, aiming to accommodate your needs while maintaining the integrity of our evaluation system.
We remain committed to transparent communication and invite you to reach out directly if you require further clarification or assistance.
Warm regards,
FXCI Support Team
Fake company
I have passed the 2-step challenge account and verification has also been done but there is no response to sign the contract nor is there any answer from support.
28 juni 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Bhargav Maniya,
Thank you for your feedback, and congratulations on passing your 2-step challenge — we truly appreciate your effort and participation.
At FXCI, we take transparency and fairness very seriously. We are fully committed to maintaining a reliable and honest trading environment for all our traders. Every account that reaches the contract stage goes through a final risk compliance review, as outlined in our Terms & Conditions.
In your case, our Risk Department has already contacted you via email, providing a detailed explanation along with potential further options. Unfortunately, based on the activity during your evaluation phase, certain trades were flagged as high-risk and not in line with our trading policies. As a result, the funded account offer had to be respectfully declined.
We understand this may be disappointing, but these measures are in place to protect the long-term integrity of our program and to ensure a level playing field for all participants.
If you have any further questions or would like to explore the options that were provided, please don’t hesitate to reply to the email or contact us again — we’re here to help.
Kind regards,
The FXCI Team
they dont give out the contracts
This is scam company i passed the 5k challange phase 1 they didn't give the contract and they said i finished my Phase 1 chalange in minimum trading period and now I am waiting for more than 1 month there's no customer support services nobody reply only bot do the support work this is not a company this is a scam
11 juni 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Naason,
We sincerely apologize for any confusion or inconvenience you’ve experienced. FXCI operates with full honesty and transparency, and we assure you that it is never our intention to cause delays or misunderstandings.
Typically, once a challenge is successfully completed, the contract is promptly sent to your registered email address. We kindly ask you to double-check your inbox, including the spam or junk folders, as emails sometimes end up there.
If you still cannot locate your contract or require further assistance, please contact our support team directly at support@fxci.com. We value your trust and will make sure your issue is resolved swiftly.
Thank you for your patience and understanding.
Best regards,
The FXCI Team
This is scam company i passed the 5k…
This is scam company i passed the 5k challange phase 1 they didn't give the contract and they said i finished my Phase 1 chalange in minimum trading period and now they didn't refund my money I am waiting for more than 1 month there's no customer support services nobody reply only bot do the support work this is not a company this is a scam
6 juni 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Prabakaran,
We are genuinely sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
At FXCI, we pride ourselves on our honesty, transparency, and strict adherence to our rules and procedures, which are clearly outlined for all participants before they begin any challenge.
In your specific case, you unfortunately violated the rule regarding the minimum trading days requirement during Phase 1 of the $5K Challenge. As per our policy, all traders must meet this requirement to successfully complete a phase and move forward. This rule ensures fair and consistent evaluation for every trader.
Regarding your refund, since the payment was made via UPI, we regret to inform you that it is technically not possible for us to initiate the refund from our side. Due to how the UPI system is structured, the refund process must be initiated by you through your bank or UPI app. Here's how it works:
- You initiate a refund request through your bank or UPI payment app.
- Your bank then sends the refund request to us.
- We will review and confirm the request on our end once received.
We understand this may be inconvenient, but this is the only available process for UPI payments due to system restrictions beyond our control.
Additionally, we apologize if you had trouble reaching our support team. We are currently working on improving our support channels and ensuring more timely human responses.
If you still have concerns or need further help, feel free to contact us at support@fxci.com with your account details, and we will do our best to assist you promptly.
Sincerely,
The FXCI Team
Pathetic customer care
i finished my Phase1 500$ profit challenge in very first day and waiting more than 8 days there is no reply from the support after sending 3 emails.. customer support service is pathetic. i think the company dont have a customer support service. Nobody repllied me every time I trying to connect with agent there is no agent available for me . l think company is a scam.
3 juni 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear Tushar,
Thank you for sharing your feedback. Transparency and honesty are at the core of FXCI’s values, and we genuinely appreciate every opportunity to clarify any misunderstandings.
Firstly, I would like to assure you that our customer support team is available 24/7, and our live agents are readily available during daytime hours to assist you promptly. We sincerely regret any difficulty you encountered reaching us, as this is certainly not reflective of our usual high standards.
Regarding your specific challenge, it appears there might be some confusion. Completing the profit target alone on your first day does not fulfill all necessary conditions. One essential requirement is a minimum number of trading days. Therefore, your challenge cannot be completed in just one day. Unfortunately, as per our records, your challenge conditions have not yet been fully met.
To clarify your specific situation further or for any additional support, please contact us directly through our live chat or via email at support@fxci.com. Our team will gladly assist you in resolving your concerns promptly.
Warm regards,
FXCI Support Team
Scammer
Do not trust this prop firm, they are scammers, they tell 24/7 support but instead no ones available on support as well as they dont even reply to your emails as well, i completed their evaluation phase 1 and i didn’t even received my live account, however i didn’t even received their where the contract is need to be given, running a prop firm and can’t give customer support anywhere, i lost my money but i make sure no one else should lose their money, this company is a freaking scam prop firm i have ever experienced.
Dont fall for such scammers !
I have all the proofs needed.
Update dated 24/5/2025
They just time out everyone for a week on discord when you try to get the live account after they successfully scam people and get their money, instead giving the contract and live account they dont even reply on email as well. If you go on discord try to contact their moderators and support team. They don’t even reply on time and when you try to get to know each and everything about the account they gave you the time out on the server so that you cannot contact them again. This is the kind of behaviour they do to their clients. I want to sue them all in the nearest Court.
Update: Date 5th June 2025
They have sent me this email on 30 May 2025:-
Dear Sumitkumar,
Thank you for your message.
Please note that the result of your account review has already been sent to your email. Kindly check your inbox (and spam/junk folder just in case) for the update from our Risk Management team.
If you haven’t received anything, please let us know, and we’ll assist you further.
————————————————————
Unfortunately I have not even received any of the email from them which are regarding in terms to account or live account and they are telling me to check the spam/junk folder carefully, but they don’t even know that they haven’t even sent me any email regarding the account or the contract and that they are trying to play this game with me,i haven’t received any live account till date after completing their phase 1 Package, they didn’t even send me any contract as well as I haven’t got any live account from them and even after mailing multiple times they are not even replying. This is how they are behaving with their clients. and they are not even providing proper support on discord as well whenever you go and complain about any accounts and so their moderator will come and ban you for at least a week and this is how they are running this scam from over the world, don’t lose your money into this company. They are just scammers eating everyone’s money out there, don’t waste your money on this scam company. Please make sure you read this review carefully. I have fallen into this trap, so I don’t want you all to get into this trouble, thank you so much.
Update on 14th June 2025
Positive update on the account, I have received my contract as well as LIVE account and now I am trying to trade on it, and I will let you know when I will receive my payout. How long does it take to give the payout and how will I receive the payment? Keep in touch thank you.
21 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Dear SumitKumar,
We're sorry to hear about your frustration and appreciate your feedback, as transparency and customer trust are core principles at FXCI. We assure you that our operations are fully transparent, and we always aim to adhere strictly to our stated timelines.
Regarding your live account, please note that after successfully completing Phase 1 of the evaluation, clients receive detailed instructions via email outlining the processing times and next steps for receiving a live account. This information is also clearly stated in our FAQ. We confirm that you have received this email and encourage you to review it again for clarity.
Our support team is actively handling requests within the communicated timeframes. We kindly ask you to allow us the estimated time mentioned to finalize your request, as we are committed to delivering the promised service efficiently and transparently.
Should you have further questions, please reach out, and we'll be glad to assist you further.
Best regards,
FXCI Support Team
I passed 5k challange but they declined…
I passed 5k challange but they declined my ID verification i contacted the support so many times but they didn't reply me there is no support for fxci worst customer support services
21 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello,
Thank you for sharing your feedback, and we're sorry for the inconvenience you've experienced.
At FXCI, we pride ourselves on fairness, transparency, and clear communication at every stage of our verification process. We have reviewed your situation and confirm that your ID verification has now been successfully completed. You are now eligible to proceed to the next stage, Proof of Address (POA).
If you have any further questions or require assistance during the next steps, please reach out to our support team—we're committed to providing timely and effective help.
Thank you for your patience and understanding.
Best regards,
FXCI Support Team
Passed 100k challenge but didn't get live account.
I passed 100k challenge with all the rules on 1st of May. They are telling me that they can't provide me live account because of inconsistency. That's totally nonsense.
Last time when I cleared 25k 2-phase challenge they ask me to clear 2nd phase again. I cleared 2nd phase two times.
Then they gave me live account after that I gain around 1900+$ and then when I requested for payout they gave me payout but closed my live account, saying that I have requested more than 5% ie. daily drawdown and closed my account.
I just explained them that they have to create any Pop-up while requesting payout about their drawdown rule.
I didn't know about this rule but they said it's out of their hands.
Then I purchased 100k challenge and passed it with consistency following all the rules.
I cleared it on 1st of May. Now after a long time what they are telling me that they can't provide me live account.
I spent lot of time to execute trades with proper risk management and this is what I got in return.
I am really disappointed this time first I lost 25k live account and now they don't provide me 100k live account.
Feels cheated by them.
19 mei 2025
Antwoord van FXCI
Dear Anirudha Pratap Singh,
Thank you for sharing your experience and concerns. We sincerely appreciate your feedback, as transparency and fairness are fundamental values of our company.
Regarding your recent challenge completion, the decision to withhold a live account was based strictly on our established criteria for risk management and consistency. Our Risk Department thoroughly evaluates each account’s trading activity, and in this case, the assessment indicated that the trading performed during your challenge lacked consistency and adherence to proper risk management practices.
We understand that this may be frustrating; however, these rules are clearly outlined and must be consistently applied to ensure fairness for all traders and to maintain the integrity of our platform.
As for the previous situation with your 25k live account, we provided payouts according to our policies but were required to close the account due to exceeding the daily drawdown limit, as per clearly stated conditions. Nevertheless, we appreciate your suggestion about adding clearer notifications during payout requests and will consider improvements to further enhance our transparency.
We value your relationship with FXCI and remain open to assisting you in understanding our guidelines better. Should you have further questions or need clarification on our evaluation processes, please contact our support team directly.
Thank you for your understanding and patience.
Kind regards,
FXCI Team
Hello as promised I've deleted my…
Hello as promised I've deleted my previous reviews and ratings have been updated as I've received the contract last week. I wanna thanks Alex for staying true to his words. However, I've not received expert account credentials so please provide it. Thanks
19 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello,
Thank you very much for updating your review and for trusting FXCI. We sincerely appreciate your understanding and patience.
Regarding your request for the expert account credentials, please rest assured that we are currently finalizing the details. You can expect to receive your credentials shortly. Our team will contact you directly to ensure you have everything needed to proceed.
Thank you again for your trust and cooperation.
Best regards,FXCI Team
It's been 2 weeks now and I have not…
It's been 2 weeks now and I have not received my live account
I would recommend all to check out some other firms this guy's are real fake they are not even replying on discord now
4 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello,
We sincerely apologize for the inconvenience you've experienced regarding the activation delay of your live account. Transparency and honesty are core principles of our business, and resolving your issue promptly is our top priority. We are actively working to ensure your account is activated as soon as possible.
Regarding Discord, we are currently restructuring our moderation system, which may have impacted response times. However, you can always reach our support team quickly via the online chat available on our website.
Thank you for your patience and understanding.
Warm regards,
FXCI Team
I paid for instant challange and…
I paid for instant challange and payment was successful but company is not confirmed payment and taking time to confirm asking me to wait for another 7 days even after 2 days of payment.so I'm confused about company is genuine or fraud .still not reply from them.dont know it's fraud or what
1 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Hi there,
Thank you for sharing your feedback with us.
We understand your concern and sincerely apologize for any inconvenience you've experienced. Please rest assured that our company values transparency and honesty above all. Your payment is currently pending verification from our payment provider, and this process can occasionally take additional time.
We see that you have already filled the Google form, and we kindly ask for your patience as the payment provider finalizes the review. Rest assured, your request is actively being monitored, and we will update you as soon as possible.
If you have any further questions, please do not hesitate to reach out directly.
Thank you for your patience and understanding.
Sincerely,
FXCI Team
It's been a very disappointing…
It's been a very disappointing experience. They were unable to verify my documents, and even worse, they have not issued a refund despite my request over four weeks ago. I’ve followed up multiple times but am still waiting. Poor customer service and no accountability. I would not recommend based on this experience.
2 mei 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello!
We sincerely apologize for the difficulties you've experienced and deeply regret that the verification process did not go smoothly. At FXCI, we are committed to honesty, transparency, and excellent customer service, and we genuinely empathize with your situation.
We want to assure you that your refund request is important to us and is currently being processed. While sometimes verification issues can cause unexpected delays, you can rest assured that we will resolve your situation promptly.
Thank you for your patience and understanding.
Warm regards,
FXCI Customer Support Team
Very bad customer support.
Very bad customer support. I passed challenge phase 1 and 2 on April 10 and did kyc on 11/42025. but so far not get my contract email and funded account. Whenever contact customer support they saying wait with patience Review team will inform you. But no news are getting me as well support team. I don't know Fxci is real prop firm. Atleast Review team should inform why it is delaying. Then i can wait with patientce. So be carefully invest these type of prop firm. I will mention after I get contract mail and funded account.
30 april 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello!
Thank you for your feedback.
At FXCI, we always strive to provide timely and accurate support, and we sincerely apologize for any inconvenience you've experienced. We fully understand your frustration regarding the delay with your contract. Please rest assured that we're doing our utmost to expedite the process and ensure your issue is resolved as quickly as possible. Your patience and understanding are greatly appreciated.
Sincerely,
FXCI Team
Very bad prop firm
30 april 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello,
We're sorry to hear that you've had this impression of our firm. Unfortunately, we weren't able to locate your details based on this review. We'd appreciate it if you could contact our support directly, so we can better understand your concerns and assist you accordingly. Your feedback is important to us, and we look forward to resolving this issue.
Best regards,
FXCI Team
They are doing fraud with every one i…
They are doing fraud with every one i can buy a 25k account they can take money but not give the account totally scam
19 april 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello!
Thank you for bringing your concerns to our attention.
At FXCI, we operate with complete honesty and transparency, and we strongly deny any allegations of fraud. Regarding your specific issue with the 25k account purchase, please be assured that we are actively working with our payment provider to resolve this matter promptly. Currently, we are awaiting their response and doing everything within our power to accelerate this process. We appreciate your patience and understanding.
Sincerely,
FXCI Team
Follow-Up on Refund Delay – 23 Days and Still No Resolution
Thank you for your response and for acknowledging my feedback. I appreciate the sentiment and your commitment to improving transparency and communication within your platform.
However, it has now been 23 days since I requested a refund, and despite multiple follow-ups, I have yet to receive any resolution. While your message speaks of transparency, fairness, and integrity, my personal experience unfortunately reflects the opposite.
I urge anyone considering your services to check the General Chat and Payout sections — the reality traders are facing is clearly visible there. The situation is not isolated, and it’s becoming increasingly difficult to trust the process or believe in the promises made.
In all honesty, this experience feels like a betrayal of trust, and as things stand, I can only summarize my experience in one word: "fraudulent." No serious prop firm with genuine intentions delays payouts or refunds this long without any valid explanation.
I still hope FXCI chooses to do the right thing. But until then, I cannot recommend your firm to any trader in good conscience.
21 april 2025
Review zonder uitnodiging
Antwoord van FXCI
Hello,
Thank you for your continued patience and for expressing your concerns openly. We deeply regret that your experience with the refund process has caused frustration—it was never our intention to create such an impression.
Please allow us to reassure you once again that transparency, fairness, and integrity remain fundamental values at FXCI. We completely understand your concerns given the delay you've experienced. Your refund request has indeed been fully processed and initiated by our team. However, due to circumstances related to banking processes, the actual transfer of funds can occasionally take longer than initially anticipated.
We acknowledge your feedback regarding communication around this process, and we are actively working to enhance our systems to ensure that traders receive timely, clear, and accurate information at every stage.
We kindly ask for your continued patience as we ensure that your refund reaches you promptly. Should you require any additional assistance or updates, please contact our support team directly—we remain fully committed to resolving this situation to your satisfaction.
Again, we genuinely appreciate your understanding and your valuable input as we continually strive to improve.
Warm regards,
The FXCI Team
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