FXPRIMUS Reviews 

96
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I genuinely recommend FXPRIMUS to any trader that want to trade or is trading they’ve got the best support team I met in my life, they made my trading experience so easier, should I encounter any is... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I started with Fx Primus many years ago. But , due to other commitments, there was a gap of a few years. Now I resumed trading at Fx Primus. My current account manager Mr. Sharif Kazi is very supporti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Positive :- - multiple types of accounts including ecn account - swap free account - good customer service - great offers /bonus Negative :- -spread: average - this is what i don't like :... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very solid and serious broker holding the highest standards in trading industry, being professional to its clients with brilliant services. They are many years in the business and will be happy to coo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financieringsmakelaar

Geschreven door het bedrijf

Trade FX online using our bespoke MT4 platform. Benefit from safe trading conditions including fund insurance, low spreads & global regulation


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

96 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(96)

12 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Fx tranding is good and very realistic

Fx tranding is good and very realistic, And for beginners it's very easy to understand the concepts, the trending markets. In addition I can say its a best trading site where you can enjoy yourself without any doubt

2 maart 2021
Review zonder uitnodiging
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Burton Tandana,
Thank you for taking the time to leave us a review and for your positive words.
Is it possible to please update your star rating to reflect your positive experience with us?

Beoordeeld met 1 van de 5 sterren

Honestly the support system in FXPRIMUS…

Honestly the support system in FXPRIMUS has proven to be one of the best among the rest.I so appreciate the likes of thuli...and so many so many of the team who has been on deck 24hrs of the day providing solutions to numerous challenges across the world.I say very big thank you.

14 december 2020
Review zonder uitnodiging
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Maduba Kingsley chigozie,
Thank you for your kind words. We are really glad to see that you are happy with our services.
It would be great if you could please update your rating to reflect your positive experience with FXPRIMUS.

Beoordeeld met 1 van de 5 sterren

There to help you every step of the way

Responses and help are pretty fast, but honestly not that amazing. The provided VPS service is expensive but unreliable. News feeds aren't automatically linked to Meta Trader, I don't think there are even news feeds for individual pairs. I gave them 5 stars when I started but I recently switched to a real broker and realised just how bad fxPrimus truly is.

10 december 2020
Review zonder uitnodiging
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Francois Franklyn Swanepoel,
We're sorry to hear that your experience with us has not been the best.

To protect your privacy, please reach out to our team and we'll happily review any issues you may have faced. You can send an email to support@fxprimus.com and include "TP Review" and your FXPRIMUS ID in the subject line.

Beoordeeld met 5 van de 5 sterren

Good service

Good service. Narrow dynamic spread. Fast update

8 december 2020
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Wo Ko,
Thanks for taking the time to leave us a review. We are glad to see that you are happy with our services!

Beoordeeld met 3 van de 5 sterren

I am not receiving the Daily Trades…

I am not receiving the Daily Trades Report in the mornings as before. It is send much later in the day and there was an instance you failed to send the report until I had to request for it recently. Even yesterday's report has not been sent and it is in the afternoon in Singapore now.

1 december 2020
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi NONIS VALENTINO ALBINO,
Thank you for your review. We do apologise for the issue. Your account manager will be in touch with you soon to look into it further.

Beoordeeld met 1 van de 5 sterren

Website fxprimus In malaysia need to…

Website fxprimus In malaysia need to use different link from main fxprimus website. Primusmarket.com no longer available Everytime need to add to bookmark when use new device not regonise. Alike pishing

1 december 2020
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Anuar,
Thank you for your review. We apologize for this experience. Your account manager will be in touch to share with you all info on the links that work in Malaysia.

Beoordeeld met 5 van de 5 sterren

Good job

Good job, bros

25 november 2020
Review zonder uitnodiging
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Lam Le Doan Tung,
Thanks for your review, we are glad you are enjoying our services.

Beoordeeld met 3 van de 5 sterren

Average brooker

Positive :-
- multiple types of accounts including ecn account
- swap free account
- good customer service
- great offers /bonus

Negative :-
-spread: average
- this is what i don't like :- u can only have 1 account per ID. If u want another account, u must register back using different ID.

19 januari 2020
Review zonder uitnodiging
Logo FXPRIMUS

Antwoord van FXPRIMUS

Hi Mohamad,

Thank you for taking the time to leave us a review and sharing your feedback! Also happy to see your pros outweigh the cons :)

Just to clarify, while you can have multiple accounts under one FXPRIMUS ID, MT4 is built by a third-party software company and requires that multiple MT4 accounts require different IDs.

Please feel free to reach out to us directly if you have any questions or need help —we're always happy to help!

-Annie, FXPRIMUS Team

Beoordeeld met 1 van de 5 sterren

Horrible company and a scam artist stay away from them!

Horrible company and a scam artist!
Stay away from them and don't send them any money.
They closed my account without providing ANY EXPLANATION OF ANY KIND.

Here is what happened, I was looking for a broker that could accommodate deposits and withdrawals from ewallets like Skrill and Neteller and I came across Fxprimus, so I opened an account with them and they requested for my KYC documents and I send them the docs and they verified the account without any issues.

About 2 weeks after the verification of my account, suddenly I couldn't log into the member area where the deposits and withdrawals are made. I chatted with the live chat support, and they opened a ticket for my on their complaint portal, and it was assigned to Ivane Chan, and oddly enough just after 2 days, without any correspondent, Ivane Chan marked the ticket as resolved and closed the ticket and I still couldn't access the account.

I tried resetting the password, it didn't work at all, in fact I didn't even receive a password reset link, i searched everywhere, in the junk/spam,,,,everywhere and I wasn't emailed anything, interestingly enough I still keep getting their market analytics reports but when it comes to important issues like password reset, I ddin't get emails from them.

Anyways, fast forward to the next day, I decided to email my account manager who is supposedly in charge of my account and should be able to help in a situation like this, his name is Evagoras Iacovou (can be looked up on facebook and Linked in) and he didn't respond either, at this point i was outraged, so I wrote an email to their support team at support[atsign]fxprimus[dot]com and they didn't respond either.

7 days passed and I still didn't get even one email from fxprimus official support team, or my account manager and my support ticket I had opened via their live chat had magically been marked as resolved.

I decided to give them another chance, so again, I reached out to the live chat support and a live agent chat named Alexandros, opened another ticket in their complaint portal and assigned it to Mayumi Sakamoto to follow up with and the exact same thing happened as before, the ticket was marked as "resolved" and closed without any communication with me and the account still remained inaccessible.

To this date, fxprimus has not communicated with me, in this regards, despite my repeated attempts in reaching out to them, they have not provided any reasoning as to why my account has been disable/or is inaccessible.

I am outraged by fxprimus' way of treating its clients, save yourself all the hassle and headache and worry and DO NOT OPEN AN ACCOUNT with them, this is just another fraudulent cyprus based broker. a one-man operation.

2 maart 2018
Review zonder uitnodiging

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