Gaia Baby Reviews 137

Great quality,second to none customer care,highly recommended 👌🏼

Gaia Baby came highly recommended to us when we were starting to look at nursery furniture. We decided to go with the ‘Hera convertible cot bed’ and Mattress. The customer service and communication from Gaia baby was fantastic. The cot bed itself is absolutely beautiful, it was easy to assemble and the quality is fantastic. We could not have asked for more. Would also highly recommended the mattress protector, cot sheets and decorative cushions. We are delighted that this cot bed will be used right up until 5 years old. Thanks so much to Karl and Gaia baby.

We bought the Hera bedside bassinet from Gaia Baby directly (which has now mysteriously disappeared from their website), and have used it for less than 4 months and the mattress protector it came with has gone mouldy. We change the sheets in the bassinet almost daily and ensure no moisture is present on the mattress protector, yet black mould has appeared in several spots on the protector underneath the waterproof top layer. This is absolutely unacceptable for any type of mattress protector, let alone one designed for use with an infant, but of course Gaia Baby’s terms and conditions prevent us from doing anything. This is not the first issue we have had with Gaia Baby products, and we absolutely will not be purchasing anything from this company again. Extremely disappointed

Edit: don’t let the reply fool you, I emailed the distributor for Gaia Baby in Australia, CoolKidz, about issues back in October and never received a response from them, and I have proof of this. They also never responded to my other complaint about the poor build quality of the Hera cot. I resorted to these reviews after never getting anywhere with contact, and if you take one look at the reviews for CoolKidz as well this seems to be a very common issue unfortunately.

We honestly didn’t think a chair would make such a difference but we love the Hera Rocking Chair.

It’s incredibly comfortable and supportive (especially during those long nights). The cushions are dreamy!

We also love that it looks great in our home and doesn’t feel like typical bulky baby furniture. Love it and would happily recommend

The post purchase help provided by Gaia baby has been brilliant. When we needed multiple parts sent that we had misplaced, they were unbelieveably quick to respond and provide the help needed. We've been extremely pleased with the quality of the cotbed which has been used for both our kids. I wouldn't hesitate to recommend.

I had the Hera next to me cot for my first daughter in 2023, we were super happy with it and she always slept well. We tried to reassemble it recently and had some problems which Gaia had become aware of since 2023. With no fuss at all, they sent us a brand new cot, free of charge. The staff were communicative throughout the process of getting the new one out to us, which made everything so easy. Much appreciated, especially whilst getting ready for a new arrival. Special thanks to Phil.

Really amazing product that our son loves, and definitely worth the price. We had a tiny hiccup with one of the parts and Gaia baby went above and beyond to sort it out for us in a timely manner. Their customer service is impeccable, and you can truly tell they are a family company who cares about our family.

I cannot recommend their product and their customer service enough. I would definitely buy again from them, totally worth the 5 stars!

Extremely helpful support staff! Very grateful for how efficiently everything was sorted and very pleased with our new chair!

We purchased the Serena 4 in 1 bed and have had a great experience. We are about to be using the bed again for our second child. The customer service in particular has been fantastic and I would highly recommend Gaia baby and their products.

Brought a furniture set 4 years ago cot bed, draws and wardrobe which we love but the draw mechanism has snapped as they are plastic and without this the draws do not function. Got in contact and thankfully they have the parts we need and are sending them out FOC. Fab customer support just a bit let down by the plastic hinges.

I've purchased a Serena mini cot for my daughter- had a few issues but Karl got it sorted.

the serena mini cot is the perfect cot if you have dogs. it's safe secure and a perfect size. looks good too

Karl went over and above sending me replacement parts

The Serena is a comforting, stylish chair - great purchase! The oat linen texture looks beautiful in our neutral coloured nursery. Also the pillow is so comfy as a nursing/sleep pillow too - cried when I lost it! Customer service has been incredibly kind in helping me replace it - thank you, Karl!

Love love this chair! It’s my favourite place to curl up and breastfeed, so so comfortable and cosy. Looks so gorgeous in nursery and think it’s timeless. When I ordered the chair back in November 2024 there was an issue whereby it got lost in transit and Nicky at Gaia went above and beyond to ensure I got the same chair as originally ordered although was out of stock in the UK. Beautiful quality and would highly recommend!

Amazing product, truly beautiful with excellent customer service. We love our rocking chair, it fits perfectly in our nursery and will for sure have it for many years to come based on the quality. We had a slight problem with 1 bolt not connecting correctly, John Lewis put us in contact with the manufacturer and Gaia contact us right away, sent us the new part we needed and went above and beyond to help make sure we were happy customers. Truly exceptional customer service by a team who clearly cares about their customers and still understand the importance of human relationships within a sales and after sales customer journey.

Avoid This Brand at All Costs. Worst furniture shopping experience ever.

Ordered the Gaia Baby Hera Cot from John Lewis.

1. Late Delivery: The cot arrived 17 days after my order, well past the promised 14-day timeframe.

2. Dishonest Manufacturer: The first cot had four base panels with patched drill holes, yet was sold as new. Completely unacceptable.

3. Terrible Quality and Appalling Advice: The cot couldn’t be assembled because the dowels and holes didn’t align. When I raised this with John Lewis, got contacted by Gaia Baby’s owner (Karl) and was told to either force the dowels in or even assemble it without the misaligned metal screw — utterly irresponsible advice.

4. Replacement Disaster: After nearly two weeks of chasing, only half of the replacement was sent (one of the two boxes). The replacement parts were in even worse condition, with multiple defects:
- Dented panel edge and sharp protruding corner.
- Metal debris on a panel that cut my wife’s finger.
- Cheaply patched veneer made from multiple glued slices — completely different from the original single-piece veneer, which the company falsely claimed was “natural wood grain variation.”

5. Final Replacement – Still Poor: Another two weeks later, the “final” cot arrived, again full of defects and alignment issues. Assembly took us over six hours due to:
- Misaligned leg and splintered platform edge.
- Bent base support strip, misaligned panels.
- Side panels too short — had to reuse parts from the first shipment.
- Mismatched veneer patterns clearly from different batches.
- Side railings sitting unevenly above front and back panels.

6. After all these frustrations, we had no choice but to keep the final replacement as our baby urgently needed a cot. John Lewis offered only a small goodwill refund; Gaia Baby offered nothing for compensation even after requested by John Lewis.

Absolutely do not buy from this brand. Faulty products, appalling quality control, and dismissive customer service.
Thank goodness we bought through John Lewis — dealing directly with Gaia Baby’s owner would have been a nightmare.

My husband and I bought they Hera cot and matching dresser for our new baby. We absolutely loved the look of it and it is incredibly sturdy. However, now that bub is 9 months old, I have faced issues with two things. Firstly, the dresser changer (the extra piece that sits on top of the dresser for changing the baby's nappy) is so high that when bub kicks, I cop it straight to the boob area (ouch!!!). I have also found that since having to drop the height of the cot, the cot is SO TALL! I am not overly short, (5'4'') but trying to pick up and lay bub down smoothly is next to impossible. Again, I am not that short but this cot is SO HIGH. I have had to ask hubby to make a big step so that I am no longer hurting my back when lifting bub out of the cot. If you are a tall man/woman then this cot/dresser combo is fabulous! But if you aren't.. Good luck.

Would like to give 4,5, but there are no halves here.

I bought the Hera Studio dresser.

Shortly, pros:
- design – modern, very functional, space-saving;
- materials – unexpectedly solid wood (not just the wooden legs and veneered remains as is with the vast majority of furniture in this price category);
- customer support – friendly, compensates for the lack of automatic order updates on the website.

Cons:
- There was a minor manufacturer's defect on one of the front parts, but not something I'd bother to return.

Couldn't properly track the order (the online status was just 'confirmed'). But the delivery driver called me a day before, and eventually the item arrived sooner than it was expected.

Brilliant customer service.

A clip on our bedside crib broke after many years of use and the cusromer service team have arranged to send out a replacement part from the factory. They have been more than helpful.

I don’t understand the current rating, this company deserves more than a 5 star. Not only they manufactured quality, sustainable and beautiful furnitures, they have a dedicated team of experienced and wonderful people who go well and beyond for the customer ❤️