Gamenetics Reviews 68

I ordered a personalized controller for my son and they waited until a month later mind you their site says 2 to 3 weeks to tell me that there was a shipping delay. It took me 21 emails to try to get a hold of somebody you can never get a hold of nobody then when I finally got a hold of somebody they didn’t even offer discount offer to make it right. Nothing kept telling me that every piece that I had personalized for my nine-year-old son they were out of stock, they are the worst customer service. They’re very rude lack of communication and unfortunately, I had to deal with my sons broken heart on his birthday when he didn’t get his controller, but that’s OK because I’m taking my business elsewhere. This is the worst company ever I’d save your money.

Save your time and money, they actually suck.

Bought this controller around January which took 2 months to get used it for maybe a 3-4 month or so and something was rattling inside it was not dropped or anything I called and they told me to send it back and they will repair it I sent it back maybe 3 to 4 months later I finally received it used it for another 3 months or so same thing something's rattling inside it didn't work I emailed them and now they told me my warranty is up. Spend all that money just to have something thrown in the garbage not even a year that it was in my hands and used. Between the delay of getting it in the first place and then three to four months waiting for them to send it back after repair it's not been a year### BS

I purchased a $250 controller for ps5 and the button gave out in a week and mind you I was extremely careful when I was playing didn’t drop the controller or nothing do not waist your money and on top of that the customer service sucked !!!!

Got a purple haze controller that got cost me 250$ just for it break in two weeks on right trigger. Been trying to get in contact with no phone number no reply’s to my email expect 2 weeks after I send an email. 4 times with video this is sham. Do not waste your money with these people.

Bought a $180 Xbox Controller. This expensive device broke down 3 months after delivery. Specifically, the RT stopped working. It required multiple clicks for it to engage. Unfortunately, gamenetics has a 30-day refund only. They don't give 1 year warranty nor will they accept it for repair. They won't respond to messages if you're outside the 30 day window. They make their controllers with such poor quality. Do not buy from them.

I've always had an amazing experience with them, I have 4 controllers from them now, their shipping times have always been quick, which is usually an issue with custom controller companies, I bought rush build in got my controller in 2 weeks. They send really cool packaging too.