GAP Reviews 

If this is what life is going to be with online buying then god help us.
It really look like these retailers ran out of revenue during the pandemic and now are trying to, distortantly and dishonestly, get it back. You place your order, pay for it and then never receive it. When you query it your given the most stupid excuse that these retailers are now monotonously using with every single customer. You then get offered a refund which you may have to wait for months to get back if you luck. If this is not a way of illegally generating money, I don't know what to call it.

Worried about ordering from Gap after reading some of the reviews but I decided to test it on something cheap because I miss the shop and need summer clothes. Chose standard delivery on Friday night, item came today (Monday). No need to pay extra for next day delivery because this was speedy enough. Have now placed another order. The only problem is the tshirt I ordered was slightly different to the picture, but no big deal - still looks fine. Also sometimes the sizing can be inconsistent in Gap so there's certain things I won't be ordering until I can get to a Gap store to return things. Otherwise, all good.

Ordered a few smart but casual shirts for the wife and some kids clothes (not for the wife) online in the sale... Really nice choice at great prices and delivery was very quick.
Don't think I'll be buying at full price, but the sale stuff is defo worth the money!

Purchased online due to shops being closed for Virus. I opted for the free delivery and it arrived less than 24 hours later. I had expected it to take a few days, so was very pleased. My order was exactly as described and it fit perfectly. I like GAP because the sizes are true.

I bought a number of items online on Sunday, and only noticed several hours later that although the billing address was correct, the system had picked up an old address for delivery. I therefore emailed customer services at 7.21am - before processing had even started, and also kept phoning until I was able to speak to someone. But despite having been told that Hermes would be given the correct address, the parcel has been delivered to the wrong address, and was supposedly signed for by the household. I appreciate that I probably should have spotted the error before pressing the order button, but it’s ridiculous that the error couldn’t be put right. Not the first time I have had problems with Gap / Hermes. Won’t be buying from Gap again.

Good customer service and great promotion offers

I like their models. The chinos are bad quality, they get spoiled so easy and loos color despite being not cheap

Forced to buy online due to stores closures, had to return products and being told might have to wait 30 days for a refund - of course they feel that quoting the Coronavirus etc etc makes this acceptable. Why then doesn't it state this on their website! In the current climate you need to be encouraging people to spend money with you gap not treating your customers badly.

I was a bit worried about the poor reviews… but I tried
my first order… two items just wanted to see what to expect… got free delivery (you get it when you sped over £25) and it came within 3 days… the quality of the clothes for the money was excellent so I ordered more
second order placed 20/4 8pm much more items… free delivery again and it was delivered 23/4 in the morning… no problems at all
PS. the t-shirts are fantastic!!!

Before ordering from gap.co.uk you may want to read this review carefully.
They have been owing me £135 (NOT a penny!!) since October 2019. I simply bought some clothes online and returned some of them in store. After a month, I realised I hadn't received my money back. So, I called their customer service, they asked me for a receipt of the return that I had and I STILL HAVE. They apologised as the missed refund was due to a mistake by their store staff.
After one month, they confirmed they had refunded me the money, apologising again for the mistake.
I have been chasing, chasing and chasing them and they still owe me £135!! I NEVER GOT MY MONEY BACK.
I really don't know how a big company can ignore an unhappy (previously loyal) customer's emails. It's unbelievable!
This is FRAUD and I absolutely can't accept other customers to fall for something similar. BEWARE!

Their outlet in Grace Church street in london was selling mens trousers ordinary Chino for £19.99 .They put them on sale guess what @ £27.99 when i confronted their sales woman all she can say is" good luck"
Also i bought a pair of jeans for £27.99 after sale during Xmas time and wife spotted that it was used item.Luckily i had the receipt and manage to return it.Today the same item is sold @ £37.99 appatently slashed price from £59.....Simply .....avoid

Never buy from GAP.
Cheats

Twice I ordered clothes to my local store, twice they didn't get delivered and twice I've had to chase. Frankly a very poor delivery service which cannot be relied upon. Will not be using again.

Do not buy from Gap, items are poor quality and over priced. Colours run from clothes with one wash and their customer service is shocking. Hopefully this is will the next business to go bust and make way for a company who shows some care for its customers.

I ordered 2 items from these lot on a 2 business days delivery.
It's now 5 days after and the order is still saying 'on its way to the courier'.
Customer services too slow to respond.
Appalling service.

So bad . First and last time I will order . Left it up to me to chase an order and ignored my emails cancelling order .BEWARE

Full of rubbish Gap. I ordered some goods from Gap in September they took money out from my account then they put money back. Now after three months they are writing that money will come out from my account within 2-5 working days. They never asked me if it's okay with me or if I have money now. As a good gesture they offer me 20% off for my next shopping stating that this offer it's very good 😄. Gap you can keep your 20% I don't need that.

Poor customer service at Gap outlet, items on rails with 50% off signs. When items were taken to the till to purchase the items were not 50% and staff said we should look at the small print dispite the same items being on several rails with the same sign. Very miss leading.

I love GAP and their clothes but dear me, their deliveries and shipments are borderline atrocious. They still continue to use trashy parcel couriers like the thieving Hermes and Yodel. Lost my package after it arrived in Hermes' depot. How could you lose a package??? Customer Service was helpful and refunded the purchase. Goodness me GAP, please change couriers to Royal Mail or DPD or someone else other than Hermes and Yodel. How could you still operate with them if they continue to provide shoddy services to customers, even ones who use it for personal use.

This experience really put me off from ordering from your company online ever.

I’ve always had a good experience with Gap, whether ordering online or in store, and the clothes are consistently good quality. Recommend making the most of their excellent sales.