I've been waiting for a shipping notification for 11 days now. I placed the order believing it would ship within 48 hours, as advertised on the website. However, this isn't the case. The contact form... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unfortunatly my package was lost. But i was very pleased by your professionalism because you spontanously contacted me to tell the event and because i was very quickly refunded
Bedrijf heeft geantwoord
The piano arrived pretty timely and is exactly as described. At first I panicked coz I didn’t receive any order number but GarSupply team kindly replied to my email with the order tracking link. Their... Toon meer
Bedrijf heeft geantwoord
Great service, good Quality screen, couldn't believe it at first but I thought "it doesn't kill me, so what the hell", to my surprise, it was delivered very quick, it fitted like a glove, and my 1200e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- Cosmetische producten leverancier
- Auto-accessoire winkel
- Kledingwinkel
- Computers en accessoires winkel
Geschreven door het bedrijf
GarSupply is a leading online page that brings affordable products to shoppers around the world. We are dedicated to building a convenient and professional community, whether it is a wholesale or retail business. Our professional staff will be dedicated to providing you with excellent service and help every time you contact us.
Contactgegevens
614 Building, Bagua 1st Road, Shenzhen, Futian District, China
- info@garsupply.com
- garsupply.com
3,7
Gemiddeld
43 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The item does not work … Update (Read Please)
The item does not work and your team through the ball to the customer to avoid sending a new one
Will keep warning the people so they will not be cheated
very bad experience
The manager called me and he was really supported
I received a new item for free and it works just fine
I want to thank all the people in GarSupply for their understanding and trust
Regards
27 oktober 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear Sadek,
Thank you for sharing your updated review and for giving us the opportunity to address your concerns. We sincerely apologize for the initial inconvenience you experienced. We understand how frustrating it must have been, and your feedback helped us improve our service.
We’re glad to hear that our manager and team were able to assist you and resolve the issue to your satisfaction. Your kind words about our understanding and trust mean a lot to us, and we’re delighted to know that the replacement item is working perfectly for you.
Your experience reminds us of the importance of continuously striving to provide the best service possible. Should you need any assistance in the future, please don’t hesitate to contact us.
Thank you for choosing GarSupply.
Best regards,
Customer Support Team
GarSupply
Satisfied 1st time user
Hadn't used them before. They managed to ship a smartwatch part that AliExpress failed twice to pass through chinese customs.
Slower process than Ali and costlier, but they have been very helpful, they communicate promptly and got the job done.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Hello, IosifK
Thank you for giving us a chance and for sharing your experience! We're glad we could help get your smartwatch part delivered successfully, especially given the previous challenges. While our process may differ from AliExpress, we aim to offer prompt communication and reliable service to ensure your orders arrive without issue. We appreciate your feedback and look forward to assisting you again in the future!
Thanks
Fraud
Sell total rubbish
Bought a ps4 controller total rubbish
No refund avoid avoid avoid
1 oktober 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear Robert,
We’re sorry to hear about your experience and want to assure you that we take feedback like this very seriously. Our goal is to resolve any issues promptly and to your satisfaction.
We’ve tried to contact you several times to address this matter, but unfortunately, we haven’t received a response. Please let us know if there’s a better way to reach you or if you need further assistance.
We’re here to help and would like the opportunity to make things right. Feel free to reply to this message or contact our support team directly.
Thank you for your understanding.
Best regards,
Item arrived fast and in good…
Item arrived fast and in good conditions
Recommend!
13 september 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear Kaler,
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and in perfect condition. Your recommendation means a lot to us, and we're glad we could meet your expectations.
If you need anything else in the future, we’ll be happy to assist!
Best regards,
GarSupply Team
Ordered recently from garsupply
Ordered recently from garsupply
I got item in short time with express delivery
Item is what i expected Recommend!
20 september 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear,
We’re so glad to hear that you received your order quickly with express delivery and that the item met your expectations! Your recommendation means a lot to us, and we truly appreciate your support.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
Best regards,
GarSupply Team
Very professional and understanding…
Very professional and understanding client relations service. Thank you. I will recommend.
19 september 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, eric Gardner de Béville
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with our service and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
good company to deal with
good company to deal with, i get an order with missing part and the refund was done. Excellent assistance service.
11 september 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, DANIELE
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with our service and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Very Satisfied
Ordered a Boot Release Switch for an Opel Insignia in Ireland for only €18. Arrived in just under two weeks. Part was exactly what I needed.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Stephen D
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Very pleased with delivery, though slightly delayed
Wasn't sure if this was a legitimate company, but it is. My six year old son absolutely delighted with his TGV Lego-style train, unavailable outside China. Delivery was slightly slower than promised but communication from GarSupply was was good throughout the process - would use them again.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Hello, Finn O
Thank you for your feedback! We’re glad to hear that your son the item. We apologize for the slight delay in delivery, but we’re happy that our communication met your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future!
Thanks & Regards
To be trusted!
Was unsure how legit this unknown site was but they had the lowest price for a new battery for my wife's phone, pulled the trigger and waited.. a few weeks later the package arrived in perfect condition, two hours later I had the battery installed and charging away. The kit included free high quality tools to complete the job myself, very happy and will buy from Gar Supply again :)
26 juni 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Chris D
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Terrible service
What’s going on with them
I paid extra for getting my order faster but it was delayed more than the normal ones ( 2 weeks later than normal ) so I don’t recommend to anyone to get anything at there
5 juli 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear Alan Qadri,
I’m truly sorry to hear about the delay with your order, especially since you paid extra for express delivery. I completely understand your frustration, and this is certainly not the experience we want for our customers.
We’re looking into what went wrong with the shipping process to ensure this doesn’t happen again. In the meantime, our team is more than happy to assist you with a refund for the extra shipping cost or any other way to make this right for you.
Please feel free to reach out to our customer service team at info@garsupply.com, and we’ll resolve this as quickly as possible.
Thank you for your understanding, and we appreciate your feedback as it helps us improve.
Best regards,
GarSupply Team
Life changer
I purchased a face massager and it's the best thing I ever bought. I had bells palsy and it was so comforting to me to get my face back to normal. Highly recommended
1 juni 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Anne Marie
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
I bought a rear reversing mirror from…
I bought a rear reversing mirror from GarSupply which was broken on arrival. I took pics and they replaced the mirror immediately shame all companies customer service isn't so great
26 juni 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Geoff Auton
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Terrible Service and Quality and don't honour Warranties
After the product was delivered (several weeks late, after paying extra for faster delivery), I received the replacement screen for my phone.
The screen was a lower quality screen and missing key components like a fingerprint sensor which is built in and not easily transferred from one device to another.
After installing the screen, there were several broken pixels causing display issues, and after a few hours of use, the screen had gone completely black.
I tried to make a warranty claim which is outlined on their page, but went through several weeks of hassles to be declined because their "warehouse did a quality check before sending" which is a complete lie. You know that screen is coming directly from China and is not tracked and checked with that level of quality control.
It's disappointing that they can sell a faulty product which was also below quality that was advertised, and then ignore any claims by saying it was checked before it left. Even though the person packaging the product could have damaged it, or the shipping company could have damaged it...that's even if they can confirm it was working prior to it being packaged.
I complete phone and computer repairs regularly as part of my business and am very well trained in completing this service. So I am confident that the damaged product was not on my end, as I am extra diligent to be careful as I am working with customers property.
In the end, I have not heard back from them and am out several hundred dollars and am stuck with a broken product. I went back to my usual supplier for parts and have been much happier. I have never had a broken product from them and am happy to pay a few bucks more for that guarantee.
I recommend staying away from this company and go with someone who will make sure that you are getting what you ask for.
Response: If you carry out a strict recorded testing process, why was I not able to obtain this information when requested? I asked to see this information to help validate your claim, but it went ignored after several successful contacts. The broken part was not damaged on my end. It was recieved in its current condition straight from China. I am sorry if you are not willing to accept that your supplier isn't perfect, but that is the fact. Now because you cannot accept that fact, I am out several hundred dollars. Not only that, I find it hard to accept that you are also advertising an OEM quality replacement part, when it is not close to the same quality as the original. I am disappointed that your final decision was to state that there's nothing you can do, even though you claim to have a warranty policy.
28 november 2023
Review zonder uitnodiging
Antwoord van Garsupply.com
Hello, Dave Hardwick
We hope you are well.
We are really sorry for the situation created and for the fact that the provided updates are not the one your expected. We do our best to solve any problem, and your satisfaction is our priority, but in some cases we are limited.
Before shipment we have a very strict recorded testing process and when the item was sent there was no physical damages 100%, we can admit that this can happen during delivery and for this reason we provide 100% refund or replacement for any item reported physical damaged immediately after the package is received. Unfortunately we can not cover any PHYSICAL damages reported after the installation process as it is a process we can not control and depends from person to person(NOT APPLYING FOR QUALITY ISSUES, THESE ARE ALWAYS COVERED BY THE WARRANTY).
Please be aware that the warranty covers only the quality issues not the physical damages.
Thanks for undestanding
Received a replacement battery for a…
Received a replacement battery for a Samsung phone amazingly quickly.
The tools that appeared to come with the kit as shown on the website didn't arrive.
I have tried to contact them on their info address for 3 days in a row and haven't got a reply.
Apr 25th
Over the week, I have received emails and a WhatsApp message apologising for the mix up, which were professional and nice. They said they would send me the tools in a second package.
And good to their word, the package arrived this morning.
I'm very happy with the way they sorted out the problem and will use them again, no bother.
17 april 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Brian O Neill
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Non-delivery of item…
Non-delivery of item due to one digit error in post code though the address was correct and very easy to find. Item was returned and destroyed. Disappointing. They could have delivered easily with a bit of effort.
A replacement Item has now been delivered and very promptly. Thanks to the GAR supply team for very good customer service.
25 maart 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Peter
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Absolutely brilliant little model bike
Absolutely brilliant little model bike. Such great detail and a very good price. Securely packed and delivered quickly. Good communication with company. Thanks!
12 maart 2024
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Sue Peck
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Great price
Great price. Vw rear wiper washer jet, got two from GARSUPPLY for a lot less than any other supplier price of one
6 november 2023
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, David Mckibbin
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Thank you Garsupply!
Ordered some titanium wrap that took a few weeks to arrive, but no worries as China is a long way away and the product is as described in the add.
Can't ask for more.. thank you!
4 december 2023
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, John Burgess
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
Highly recommended!
The piano arrived pretty timely and is exactly as described. At first I panicked coz I didn’t receive any order number but GarSupply team kindly replied to my email with the order tracking link. Their shipping partner also provides very detailed update so I could predict what day the order would arrive. Can't recommend enough!
25 september 2023
Review zonder uitnodiging
Antwoord van Garsupply.com
Dear, Angela Suryadana
Thank you very much for your review. It is very important to us!
We’re happy that you are satisfied with your purchase and we look forward to providing you with more great products!
Thanks & Regards.
GarSupply Team
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