Airport Valet Parking and servicing Reviews 246

If I could, I would give 0 stars. Do not park in this car park if you want to get your car back in one piece — better to find somewhere else.
Firstly, please check their other Trustpilot page, “GatwickValetParking”, and read the legitimate reviews there. They speak for themselves and give a much more accurate picture of what customers actually experience.
In my opinion, many of the positive reviews do not appear genuine and seem highly questionable.

Amazing service imtiaz was progressional and really helpful I truly respect this and highly recommend to anyone travelling to Gatwick and needing parking thank you again AVP

We had to wait an hour for someone to pick up the phone when we came back from the airport even after we called them as soon as we landed and tried calling them multiple times from the right phone.After ringing them multiple times someone finally answered and arrived, quite a pity it took so long because it was quite cold
But it was an amazing very cheap price!
The drivers were also very lovely!

I called when I arrived. I stated my location, and I was told 10-15 minutes, as the driver was out. Multiple phone calls later, including "the driver will be there in 7 mins etc etc" , I started to panic as it was getting close to the flight. An hour and 17 mins later someone arrived. Insisting they had not had the booking despite calling and talking to me on the phone multiple times. By the time the driver to take me to the airport arrived, my gate was 5 mins from closure. This is the second and final time for this company (last time I waited over an hour at South Terminal, Gatwick, for collection). So now I have to book a new flight as need to be with family for Father's care. They insist it's not their problem. Truthfully avoid.

I had no issues i’m parking was secure on a farm with CCTV cameras all went smoothly.

Have used this company on many occasion and in the past have been extremely happy with the service but it now seems to have changed ownership and I was not impressed at all.Arrived at the parking to no one being there at all,called the number and was told that someone would be here to meet me within 20 minutes. 50 minutes had past so I called again only to be told to wait another 10 minutes .20 minutes later the same guy I had spoken with on the phone ( who could not speak very good English) arrived ,didn't even apologise for being late and lying to me ,just opened the boot of the bus and just walked away ,not offering to help with my luggage .On arrival back at Gatwick I called the number 8 times and eventually the same guy answered again saying around 20 minutes he would be there and guess what ? Nearly an hour after he rolls up! No sorry again .On arrival back to my car he helped me with my luggage but seemed like he only done that as he thought I would tip him but I didn't. It was totally unprofessional and the fact that I was lyed to 3 times is unacceptable. The 2 guys before that had the company were so nice ,chatty and made you feel welcome .Sadly that has all gone and for that I will never use again .

Great service from Mohammed. I was unsure as had not heard of this company before. However, the process was very smooth and good communication along the way. We were collected promptly on arrival back to the airport. Very friendly. Would use again.

It was easy to book and navigate to the location. Drop off and pick up was excellent. Value for money, will definitely use again.

I have used the airport service many times cheerful happy driver very polite will used again

Excellent and friendly service with speedy pick up, would highly recommend! Many thanks

Super efficient, friendly and great value for money.

Professional and reliable and trust worthy always on time keep up the good job

Had booked to be collected from Pollards farm at 7am , no one was there. Waited till 07:30 still no one so called 01293 number, no answer so left voice mail. A guy eventually turned up at 8am and said i'd booked for 2pm which was incorrect and had to show him my booking email. He drove us to Gatwick an hour late! Upon drop off we clarified my return time landing at 5:40pm south terminal a week later, sent to his mobile screen shots and he also took a picture of my booking. Upon return boarding my plane in Helsinki he called me saying he was at Gatwick waiting (again 2pm UK time) I had to explain OVER AND AGAIN we wasn't due there landing at 5:40pm! Arriving back called number after passport control and collecting baggage (as instructed) still waited in the cold for just over an hour. Got dropped back to Pollards farm to collect our car in the dark with not a sniff of an apology and the driver seemed to be hanging around for a tip, not a chance! Will NOT use again and recommend you don't bother and pay a little extra for a more professional service.

Great service, quick response ,very reliable service

The service delivered exactly as promised! The team was incredibly friendly and supportive, ensuring everything proceeded effortlessly. I'm grateful for such a wonderful experience!

Come back from sunny egypt, flight was 30 mins delayed, so transfer was 1 hour and 50 mins untill arrived,said I was booked for that time and now will have to wait, leaving 3 of us out in 1 degree weather , I said he should check flight details to that he told me, no they don't do that.

Each time I called, was told ,

" ill get there quicker if you stop calling me every 2 mins "

Then apparently van needed jump starting & he was coming.

Eventually arrived we was like snowmen at this point +

Really not impressed.

So it’s on a farm estate, and when I arrived no one was there
Finally someone came and took me to the airport
Pick up every 10/15 minutes? Not likely, I waited 45 minutes for pick up

First time we used this parking. We had a flight from Gatwick to Cancun. So we left our car for 3 weeks for good price, only £130. Good price, kind, helpful people. At return day, our car battery was dead. Car park guy helped us a lots. I recommend this service and nice people.

Great experience, on departure I called half an hour before arrival , the driver was waiting for me. On return, gave a call when I passed checks, the driver picked me up 15 to 20 minutes later. It is 15 minutes away from the terminal. But it is worth

This is the second time we have used this company. We can not fault them. They go above and beyond. Even a toilet stop. When arriving the kind gentleman suggested we use a different facility than the portal loo, and guided us to a very clean toilet. They helped with bags etc. We were so greatful. And return journey they were again exceptional. We are off to lanzorote next year. We will be using again. You can't go wrong with these guys. Well dont to this team.