Generator Guru - Parts & Spares Reviews 

A fantastic web site offering advice and tips and easy to search but best of all I ordered a part in error and they were so helpful in how to return it etc. No quibbles and it was all my fault too. Definitely recommend them for parts and advice.

Ordered again from this company. I'm so impressed by these guys. Repairing and maintaining equipment that is only occasionally used (I use my generator in the Summer and have a service and test at the beginning and the end of the nice weather) can be very irritating. I'm not a mechanic, just an enthusiastic amateur. I can ask these guys any question, request to get a link to the part I need and have recently sent photos of the problem I had, and I get quick responses and the bit I need sent straight out to me. You used to be able to get this level of help locally, now you just can't. If it wasn't for people like Generator Guru I would not be able to maintain garden equipment at all. A great company!

Horrendous company. Yes your website says these are new improved capacitor but the 2 that you sent me are 1.5 times bigger than the original so they will not fit into the alternator casing. I sent you 2 emails with pictures and you deny i sent you any emails. Its funny how if you read all the negative feedback you deny they have sent you emails as well. You have no intention of giving me a refund your a scammer.

This company truly are amazing! My gasket set was missing 1 gasket, so I informed them and they sent out another set straight away 1st class post!
Great service with prompt response, will highly recommend to anyone needing advice or spares.

My experience over several years has been very good. They stock a wide range of spares which they ship promptly, but are also very helpful in answering queries.

My Hyundai HHD6250 stopped dead after 2 hours into an ice storm. I put it aside thinking it was now an anchor but after discovering the intake valve was not operating I removed the valve cover to find the valve pivot bolt had snapped. Your company had THE parts I needed to repair it and get it going again in no time. Great service, price and delivery times. Thank you

I was unable to diagnose a problem with my generator. I contacted you and you replied with quickly with a diagnosis that proved to be 100% correct. A quick and inexpensive solution.
Thanks so much.

Just to say I am hugely impressed that you have simply sent me a different carb without even a discussion - brilliant service ! I shall return the original and give you a 10 star review!

Thanks so much - kind of how life should be in an ideal world and amazing customer service !

best self help site . i was afraid to work on my genny , but the confidence the vid gave , i tried it &it worked , . found excessive volts at brushes &li-l2 r1-r2 l1-r1 were what vid said , found it to be a bad rotor .thank you guru. now i like to see the vid on replacing the whole head & tools needed

Really helpful in identifying and getting parts and great advice

Great service parts arrived quick thanks

Jane and Joe were extremely helpful with the advice they gave me about the generator I was working on, it's fully operational again for the price of a couple of cups of coffee so thank you guys.

"I had issues with my old generator and struggled to find parts or advice locally in Canada. Generator Guru not only provided the parts I needed but also offered helpful technical guidance. Their quick responses and accurate deliveries saved the day. Great service that gets your generator running again. Thank you!"

Jane was so helpful giving me ideas as to where to look when my generator would not start . At first, I could not get a spark so I bougfht a new coil only to find it tested worse than the one I took off. I then bought another new coil and sparkplug and got a reallly good spark but the generator would still not start. Jane suggested I pull the wire off the "oil low" sensor to make certain that sensor wasn't the problem, and gave me a source to buy a new one if needed. It was okay. Previously, I had loosened the drain screw on the carb to be certain it had gas, and gasa ran out. This time, however, I pulled the screw all the way out and out came orange solids. After cleaning the carburetor the generator started immediately and ran smoothier than it ever has.
Thanks to Jane for sticking by me while I tried to find my problem.
I can only recommend Parts Guru and their service team with my highest praise.

Je cherchai une pièce introuvable pour mon groupe électrogène et je suis tomber sur le site Generotor GURU . Piece trouver et commander . Envoi rapide et conforme a ma commande . Parfait

I needed a new carburetor and related parts to fix a 28 year old PowerMax XP4400 generator and Generator Guru had the parts I needed in stock. Although I didn't need to use it, abundant technical documentation was available on-line, to assist if needed. The parts received were high quality and the exact replacements. Swapping out the old parts was a snap and restored the generator to full functioning.

Absolutely brilliant company had the part I needed. And excellent service.

MANY years ago, I purchased a generator from the UK distributors of the type. It was 'new' but turned out to be over 4 years old and sadly in need of parts the original suppliers seemed rather miffed about supplying.
Generator Guru have, over the years, provided me with all the parts I needed and now, i have a petrol generator that pull starts for the fist time since I bought it.

More recently, I was given an electric start only, diesel generator with the words, "If you can start it, you can have it."

What a disaster it was. Though I farmed the dismantling out to a company with more bench space than I have Generator Guru supplied all the parts, which was a good trick as it turns out that the fitted engine was made from THREE engines, which explains why my generator model doesn't appear on line either...
It took some parts juggling, but we got there.

I do not suffer fools at my age nor do I give praise when not deserved but in this case, I have been impressed enormously.
If Generator Guru can't help you out, I would be very surprised.

Has a problem when trying to order parts on line, no matter how many times I tried the ordering system would time out. Emailed Generator Guru about the problem and eventually was asked to provide a telephone number for them to call and assist me. They did call (from the UK to Australia) and Jane was of great help and my parts were finally ordered and and delivered to me in Australia seven days later. I have no hesitation in recommending Generator Guru for spare parts and the friendly help.

Really helpful people, sorted out my problems and new part dispatched very quickly. With their help I got a Wolf wp3500e genny that hadn't been used for 15 years up and running. This is now my go to place for my penny spares.