Genie9 Reviews 30

The support was very good. It was obvious that they wanted to be helpful. They were also knowledgable.

Expeditious response and highly effective.
PROBLEM RESOLVED IN MINUTES.

The support I got from the Genie agent was outstanding, particularly since I was using rather old software. As a small home computer user, I am accustomed to being very low priority, if supported at all. From the first logging of my issue, I was contacted, in a personal fashion, and given very clear instructions on what to do and report to them. I can't thank the agent enogh for giving me back sleep at nights, after worrying about lack of backups.

The affected product is the G Cloud Backup app, developed by Genie9.
I paid for the 6+6+6 GB lifetime plan and the Remove Ads add-on via Amazon Appstore. G Cloud confirmed both purchases and even restored them once in 2020. After a recent update, both features were revoked. Support refused to help, despite invoices and screenshots. Their final response: “We are unable to take any action at the moment.” This is unacceptable. Be cautious before buying anything from this developer.

Very helpful user support! Luckily, I have not had to use Genie many times to restore files from backup (knock, knock), but had a problem with my installation. Received quick and on-the-mark support via email.

Good product. Excellent support with problems

We have been very satisfied private users of Genie9 for very many years. Recently I needed help to change a licence from a very old and failed PC to a new one. Genie9's Helpdesk was extremely fast, clear, friendly and supportive and the whole thing was completed within a few hours. First Class! UK user.

Great support! I had a small issue and they resolved it in no time

Once I got to the support team who could access my computer via TEAMVIEWER, they resolved my issues in minutes. Nobody on my IT team was able to do this.
With windows 11 pro installed, my GBM would not find my NAS drive. The support team knew the software very well and knew what menus to toggle thru to correct a setting to enable the linking of the NAS drive.

Amazing service in assisting me to get the new version (9) of their Home backup software as I had been a customer for many years and had the older version.

Ich arbeite seit vielen Jahren mit GENIE9-Produkten und hatte nun den ersten Supportfall. Anlass war, im nachhinein wohl eher ein Microsoftproblem, aber die lange Zeit ohne Supportbedarf und die Hilfsbereitschaft des Support sprechen für sich.

Had a problem with Genie Timeline crashing after running between 30-60 minutes and not backup fully.
Contacted Genie 9 with fault and they then sent me a procedure to follow but still had problem, notified them and I then sent relevant information that they had requested. I was then sent a clean copy of the software to install and said also check the antivirus software which could cause the problem (still same problem after installing new clean copy of software).
I then uninstalled Genie Timeline and Antivirus, rebooted the computer and reinstalled Timeline and ran for a few hours which worked so I then reinstalled the Antivirus and the problem appears to be totally resolved so would like to thank Robin Scott for all his help in this matter.

Super help from this guys, to solv my problem.

Excellent and knowledgeable support for both Windows 11 and the Genie product. Full marks!

J'ai posé plusieurs questions techniques au sujet de Timeline et j'ai un retour pertinent sous 48h.
Bravo à l'équipe !

Superb quality of responses to solve my problem.
Much better than other IT companies that I have needed help from in the past.

I had a self-created problem that was a bit difficult for them to fix, but they did and were very patient, responding several times to my emails. Thanks.