The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Bedrijf heeft geantwoord
The customer service has been really good so far. The phone is really slow when it starts up and sometimes it's kind of frustrating to use because it's slow. However I think this is a really good comp... Toon meer
Bedrijf heeft geantwoord
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Telefoonmaatschappij
- Mobiele telefoonaccessoire winkel
- Mobiele telefoon winkel
- Mobiele netwerkaanbieder
Geschreven door het bedrijf
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Contactgegevens
PO Box 1187, 90249, Gardena, Verenigde Staten
- genmobile.com
3,4
Gemiddeld
249 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Provide a 5G phone for free
Provide a 5G phone for free, you cannot do anything with the 4G phone.
17 april 2026
Antwoord van Gen Mobile
Kevin,
If you received a free device as a courtesy to use with your free Lifeline service, the device type could vary. The devices are generally Android smartphones that can be used for calling, texting, web browsing and using apps. While these devices work great for essential services, if you are looking for a device with more advanced features, we offer upgrades, or you can bring a compatible device of your own that you purchased or already own.
Antwoord van Gen Mobile
We’re blushing! 😊 Providing top-tier customer service is what GenMobile is all about. Thanks for taking the time to share your experience with us!
You shut off my phone for no activity…
You shut off my phone for no activity for 3 weeks. Made it almost impossible to get service back unless I changed from lifeline to an acct I had to pay for.
15 april 2026
Antwoord van Gen Mobile
Hi Candice,
We understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. We see that you have purchased a prepaid plan. You can also reapply to keep your line active.
The service is absolutely horrible
The service is absolutely horrible. You can barely hear anything. It's not really audible, the phone is crap? It gets super hot, just trying to charge it. And you have to charge it at least once a day. And that's literally with no usage. Now this is ridiculous, it should not be overheating, right off The Rip. I don't even want the stupid service. I want to go with a different government phone company. And I can't because I'm stuck with this dumb phone company. This is absolutely the most horrible piece of garbage phone I have ever used. I had the foxx phone which was great. It ran good. I didn't have any problems with it. Well, it got stolen from me. So I had to cancel it, and I had to order from a different company. So I chose Gen. mobile... boy! did I make a huge, huge huge mistake! Because the little hot pepper phone that you sent me. It doesn't work worth a crap. You can barely even make phone calls on it and you can't hear, when you finally do make a phone call.. it sounds warbled like the Peanuts Teacher. It is absolutely ridiculous and a horrible phone. It's useless if you can't hear anything and all you hear is what wah, wah, wah sounds like the peanuts teacher..And now they want me to pay money to get a better phone. Ha! no, thank you. I'll go to a phone shop and just outright Buy another phone and just pay the bill every month.
16 april 2026
Antwoord van Gen Mobile
Hi Melissa,
We sincerely apologize if your experience with Gen Mobile did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. You can also bring your own device (BYOD). Please call our customer care team by dialing 611 for more info on your options. We truly understand how important this is for you, and we hope to make things right.
Half of the time I can’t make or…
Half of the time I can’t make or receive calls or text messages and the minutes aren’t out when this happens
16 april 2026
Antwoord van Gen Mobile
Hi Taquandra,
We're sorry you're experiencing issues with your service and we'd like to help you troubleshoot your device. Please call our customer care team by dialing 611 from you Gen Mobile device or visit https://www.genmobile.com/pages/contact-us to speak with a live agent.
My service is great and really been…
My service is great and really been enjoying the phone. Thank you
16 april 2026
Antwoord van Gen Mobile
We’re so glad to hear you’re loving both your service and your new phone! 📱✨ That’s exactly what we aim for. Thanks for being part of the GenMobile community!
Antwoord van Gen Mobile
Hi Vincent,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call.
Antwoord van Gen Mobile
Wow, thanks for the 5 stars! 👊 Our team works hard to keep things moving fast and keep our customers smiling. We’ll be sure to share your kind words with everyone here!
I lost my sim card & I can't find the…
I lost my sim card & I can't find the store to help me
14 april 2026
Antwoord van Gen Mobile
Hello Larissa,
We're sorry to hear that you've lost your SIM card and we're here to assist you. Please go to https://www.genmobile.com/pages/store-locator to locate a store nearby, or visit https://www.genmobile.com/pages/contact-us to chat with a live agent who will be more than happy to help you restore your service!
My phone was a very cheap phone and the…
My phone was a very cheap phone and the internet is slow and my phone crack up very easily I can barely make calls.
16 april 2026
Antwoord van Gen Mobile
Hi there!
We're sorry to hear that the device you received did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). You can call us by dialing 611 on your Gen Mobile device for more info on your upgrade options.
Antwoord van Gen Mobile
Hi Lisa,
Thank you for your five-star rating! We love to hear that you are having an easy time operating the phone. If you ever have questions or more feedback, feel free to reach out. We're here to help!
Internet doesn't last long
10 april 2026
Antwoord van Gen Mobile
Hi Danyell,
We're sorry to hear you're running out of data fast. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Antwoord van Gen Mobile
Hi Melova, we appreciate your feedback! Glad everything has been going well with Gen Mobile. We're here anytime you need us.
They are terrific they are professional…
They are terrific they are professional nice, they are the number one best.
10 april 2026
Antwoord van Gen Mobile
Hi Kimberly, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Good customer service
The customer service has been really good so far. The phone is really slow when it starts up and sometimes it's kind of frustrating to use because it's slow. However I think this is a really good company so far and that is why I gave it five stars.
16 april 2026
Antwoord van Gen Mobile
Hi Brittney, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
The service is crappy and the wifi…
The service is crappy and the wifi stinks the phone I got is small and only 4 g I was told it was 5 g you people lie and I'm so tired of the crappy service
16 april 2026
Antwoord van Gen Mobile
Hello Lillian,
We sincerely apologize if our service does not meet your expectations. If you're looking for a phone that aligns more closely with your needs, we have affordable upgrade options available. Alternatively, you can also bring your own device (BYOD). Give us a call by dialing 611 from your Gen Mobile device for more info on your upgrade options.
your a free phone service and they told…
your a free phone service and they told me I had to buy a phone because I lost mine I think it's really ridiculous
14 april 2026
Antwoord van Gen Mobile
Hi Billie,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call. We are here to help.
I ported in my phone number ending…
I ported in my phone number ending 5565, now I'm transferring out of Gen Mobile. I want to port out my phone number ending in 5565- I'm being told they don't have that number in my account.
3 april 2026
Antwoord van Gen Mobile
Hi Valarie,
We're sorry you're having trouble with your port out. Please keep in mind, in order to be able to port a number out it must be active with Gen Mobile. You can dial 611 to find out the details of your carrier.
I never received anything from yall I…
I never received anything from yall I don’t have your service or support
1 april 2026
Antwoord van Gen Mobile
Hello Mecalandria,
We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.
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