Geotab Reviews 13

when we have a query things are sorted out very efficiently. special mention to Philip Andrew who goes above and beyond to get things sorted for us.

Phil Andrew has been amazing helping us transition over to the upgraded trackers and dashcams. Any queries ive had hes dealt with straight away and also spent alot of time going through the Geotab software.

Fantastic service from Geotab from day one, very attentive account management team always on hand to assist us with our needs, sent out all of the equipment fast and arranging with our engineers to have the kit installed, training also provided, could not be happier with the service we have received.

smooth transition making the move to geo tab very easy , System is east to use and we have rolled out across the business

Flawless set up, great support from victoria who was always on hand if/when required

Installation was booked with ease and engineers were professional and very friendly

System is very detailed and easy to manoeuvre, the data provided is quite remarkable

Great up to date high tech cameras and software

Jack my Account manager is simply the best I've delt with

Love it!

Good initial response and ongoing support. System is easy to self install and very accurate.

We moved across from another company after quite a bit of research on who we wanted to move to and we are very happy with our choice.
The system works absolutely like we were shown , we install our own trackers as its a simple plug and play system and have already ordered a few more trackers for increased fleet and they have always been contactable to advise and explain how and what we need to do if we are unsure .
have been using the trackers now for a couple of months and haven't had any issues .

GeoTab has been a great solution for our fleet tracking needs. Victoria was fantastic from the very first outreach—knowledgeable, responsive, and never pushy. She made the purchasing process smooth and continued to provide excellent follow-up support after we had the trackers installed. Highly recommend GeoTab and especially working with Victoria!

From when we were first contacted until the delivery of our trackers the service has been excellent, the after service is also spot on.

They were very good at answering all of our questions for our Fleet of Vans, very helpful with demonstrations & nothing was too much trouble when we didn't quite understand some of the items to show us & explain until we did. Very impressed with what we have, although i do still need to add some bits our end when we have 10mins

Our company with a fleet of over 500 vans recently changed to GeoTab from Samsara. The GeoTab solution was clearly designed by someone who has never driven a van.
On installation, the dash housing had to be removed 3 times due to a cheap, small connector where the wiring kept falling out. That was a 2 hour installation by someone who has installed dozens of these cameras. That raised alarm bells.
The camera has a small, credit card-sized LED screen mounted just below the centre rear view mirror. This means taking your eyes off the road to look at the screen and try to decipher the warning. At least the Samsara system gave audio alerts which did not distract you whilst driving.
And beep it does... incessantly. The application is fraught with bugs and I doubt any pre-release testing has been done. Yawn and you get an alarm and a 'Z' displayed. Sing and you get a 'Z' displayed. Put a cough lozenge in your mouth and you get a warning for eating. Rub your nose and you get a warning for, you guessed it, eating.
The best was when I turned the sun vizor down and 'BEEP' warning for eating. About ten minutes later and right peeved, I picked up a health bar from the middle console, opened it, waved it in front of the camera, took a bite looking directly at the camera and.....nudda, nothing, luthu.
Is the dash cam any better? I have had alerts with the image of the van and a line through it on several occasions where 1) The speed control was set to the speed limit 2) I was on a motorway with 2 lanes 3) There were no other vehicles on the road 4) I was within the lane I was driving on.
Thinking the camera might be faulty, I have asked other drivers in our fleet with these curses fitted. They are all experiencing the same.
I urge other drivers experiencing this to please submit reviews to protect against unfair driving appraisals, disciplinaries and possible dismissal. If you are subject to any of these processes due to these cameras, insist on an independent assessment of the solution by a reputable, competent company.

Déçu des services proposés ...Un de mes véhicules de flotte a été incendié, ce qui a détruit la balise.
Résultat ? On m’impose de continuer à payer malgré un cas de force majeure.
" Vos boitiers sont sous engagement jusqu'en 2028..."
Aucune empathie, aucune flexibilité : déjà une double peine pour mon entreprise.
Et depuis, silence radio : plus personne ne répond à mes appels ni à mes mails.
Au départ, tout le monde était disponible… aujourd’hui, plus personne.
Très décevant de voir un prestataire traiter ses clients de cette manière.

En réponse à votre avis : J'ai en effet contacter le SAV pour une nouvelle installation sur un nouveau véhicule, rdv prévu le 30/09, le boitier n'est jamais remonter sur l'application, nous sommes à ce jour le 29/10, un autre rdv est prévu le 31/10. Donc, je dois continuer de payer un boitier qui a été incendié et dernièrement une balise à été installé mais n'a jamais marcher !! Et je dois encore payer, c'est fou ça