What a lousy customer service! Stay away from GEOX, folk!
I bought a pair of Mattias boots in the GEOX Neümünster shop at a whopping 155€. I was advised to treat the suede with impregnation fluid. Arriving at home i did, and the leather applications got some weird discoloring because of the treatment (i did the same with another pair of Lloyd shoes same day - no problem there).
I therefor approached Geox global customer service, and got the answer "Should the customer request any assistance after the purchase has been made, our first step is to direct them back to the shop where the item was bought. This is because our retailers should always be able to evaluate the customer's claim and provide whatever help is needed, when possible.
For this reason we advise you to return to the store of purchase for an evaluation of your claim with a proof of purchase (ticket or bank statement).
If you bought the shoes in another country and you can not return to the store, we kindly inivte you to specify it"
So I wrote the same story to the branch in Neümünster. Anybody want's to guess what they answered? "Should the customer request any assistance after the purchase has been made, our first step is to direct them back to the shop where the item was bought. This is because our retailers should always be able to evaluate the customer's claim and provide whatever help is needed, when possible.
For this reason we advise you to return to the store of purchase for an evaluation of your claim with a proof of purchase (ticket or bank statement).
If you bought the shoes in another country and you can not return to the store, we kindly inivte you to specify it"
I forwarded pictures of the problem: silence.
Now I am the proud owner of a pair of F.... ruined GEOX just because I followed their treatment directions.
Judge for yourself....Oh, yeah btw: All email correspondence, proof of purchase and pictures are naturally available upon request. At least I am not a fraud!