Germanshop24 Reviews 

218
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

On 3 FEB 26 I made a $345 Germanshop 24 purchase. It never arrived. Subsequently I made several calls and e-mails to Germanshop 24 to request a refund. I received only one e-mail response.... Toon meer

Beoordeeld met 5 van de 5 sterren

My order was absolutely perfect. The packaging was done so well and that is truly appreciated. My only wish is that you will soon be able to sell Harry’s bread. I still have a few packages in my freez... Toon meer

Beoordeeld met 2 van de 5 sterren

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Toon meer

Bedrijfsgegevens

  1. Online voedselbezorgdienst
  2. Voedselproductenleverancier

Informatie afkomstig van verschillende externe bronnen

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 69% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,3

Alle reviews

(218)

21 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Just want to thank everyone at…

Just want to thank everyone at Germanshop24 for providing me years of comfort foods and enjoyment. I placed an order on a Monday, and from Dresden, it was on my doorstep in four days. The orders are always packed with care and there’s always a fun little surprise. If you ever lived in Germany and are now stuck in the USA - this is the place for a taste of “home”!

22 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jacobs Kronung Balanced Blend

We received our order of Jacobs Kronung Balanced coffee - the price was fantastic and it shipped and arrived on time. Grateful we can enjoy so many wonderful products from Germany!

20 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just received my package

Just received my package. We really needed a pick me up following the US elections. Thanks for the careful packing, everything arrived in perfect condition. We love ordering from your store. You carry all of our favorite treats that we had when we've lived in a visited Germany. Will definitely order again. Thank you so much

22 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order #135528 am 9 September aufgegeben…

Order #135528 am 9 September aufgegeben ... und bezahlt ... bis her ist noch nichts angekommen ... kein Rückzahlung ... kein gar nichts ... Schade

Nachtrag

Die hier angezeigte Antwort ist ein gutes Beispiel für die Inkompetenz und Arroganz dieses Unternehmens. Offensichtlich unfähig Versandpapiere korrekt auszufüllen, wälzen sie die Verantwortung auf den Kunden ab.

Inzwischen habe ich vergleichbare Produkte bei einem niederländischen Unternehmen bestellt und die Waren ohne Probleme erhalten.

8 september 2024
Review zonder uitnodiging
Logo Germanshop24

Antwoord van Germanshop24

Order has been shipped on 09/11/24, just 2 days after the order has been placed FedEx Tracking number 279353430910. FedEx tried to reach out to customer to clear customs. No response from customer, nor did customer reach out to us in order to solve the issue, so the package was returned.
It is the responsibility of the customer to take action if there are any clearance delays. Since the customer did not react, there is nothing we can do at this point. Also, complaining almost 2 month after placing an order makes no sense at all. Why didn't the customer reach out earlier, since the expected delivery date was mid of September!

Beoordeeld met 5 van de 5 sterren

A great place to get German foods and items!!!!

We truly enjoy ordering our German foods and items from Germanshop24. We have placed several orders and each one was turned around quickly and each one was carefully packed. There is a super large variety of items to choose from and at a very fair price. If you are missing a taste of the old country, order from Germanshop24!

2 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Long-term happy customer

I've been ordering from this store for years and always had a perfect experience. I'm grateful they exist as I often get homesick for specific German foods and they help me bridge the time between visits home.

9 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Germanshop24 is our favorite german food products site

We have been ordering from Germanshop24 for couple of years now and every order has been selected and delivered with precision and care. We love the German authentic products and this is the only site that we get our products from. Can't recommend it enough. .

19 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Online shop eveeer!!

Best Online shop eveeer!!! Shopping here for 2 years now and never got disappointed very friendly costumer service i live in the usa and always get my order correct on time fast shipping i recommend Germanshop24 for this who didnt try u want get disappointed

27 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products

Great products, prices and excellent customer service. I have been ordering from Germanshop24 for years. Their product is priced better than other sellers and merchandise is always very fresh. I recently had a damaged in transit issue and they quickly resolved the matter to my complete satisfaction. I highly recommend this company.

2 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome customer service at germanshop24

I have ordered for several years from Germanshop24, always wrapped nice, and shipped quickly. On my last order however someone had opened my box (not at customs) and took all the ordered Brötchen out….I had contacted customer service at germanshop24, and they helped in this matter right away. I am very grateful to them and continue to be a customer for years to come!
Thank you to all the people at germanshop24!

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

German24 is wonderful

I have ordered my German food several times from the German24 online store. The last shipment was LOST from DHL and German24 promptly replaced everything without questions asked. I love this store and customer service. I will order soon again!!!

25 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent products and service

Excellent products and service. Always the package arrived on estimated date or earlier. FedEx dropped the ball this time, package was in Frankfurt for a week, but once it started to move it was delivered the next day. Always a great pleasure to find most German products we miss from Germany.

2 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super service

Super service, response time very quickly. Shipment send swiftly. Love the customer service, I order from many German Companies, but Germanshop24, customerservice is outstanding.

28 maart 2024
Review zonder uitnodiging
Logo Germanshop24

Antwoord van Germanshop24

Thank you Silvia for your feedback. We appreciate your business. Happy Easter!

Beoordeeld met 5 van de 5 sterren

team germanshop24 top of the line

team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit den selben waren - ohne charge, nach 14 tage kam tatsaechlich das verloren gegangene paket ebenfalls an, geoeffnet und allen snacks entnommen, der rest wurde im paket gelassen, german 24 lies mich all diese waren kostenlos behalten......ich muss sagen ein 1000% hoch an german24, freundlich hilfsbereit, im staendigen kontakt mit dem kunden und ...ja also weiter bestellen, wer da noch nie bestellt hat, schaut rein sie haben alles was euer herz begehrt, und bei so viel hilfsbereitschafft haben sie sich 5 und noch einige mehrsterne voll verdient. susanne

13 februari 2024
Review zonder uitnodiging

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