Emailed the company about getting a replacement part that I had broken. Very kindly they sent me a new unit even though it was my fault . Good customer service and they have earned my future business... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Leah H. did a great job tracking my order and keeping me informed as to when my product should arrive. Initially she reached out to me asking how I liked the product. When I told her I had not receive... Toon meer
Bedrijf heeft geantwoord
Besides the usual quick turnaround in shipping, the products are innovative, compact and enjoyable. My junk is large so the challenge is buying size appropriate sleeves for Fleshy. The Minx sleeve is... Toon meer
Bedrijf heeft geantwoord
I purchased a fleshy pro and had issues with the machine andvthe sleeve that came with it! After thr initial “bumps in the road’” I am here to tell you that the Customer Service staff kicked into ge... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Fleshy, we strive to create a safe and inclusive space for individuals to explore their sexuality through the use of adult toys. Our products are designed with the highest quality materials and are rigorously tested to ensure their safety and durability. We understand that the world of adult toys can be intimidating for some, which is why we prioritize creating a welcoming and non-judgmental environment for all of our customers. Our knowledgeable staff are trained to provide expert advice and guidance on our extensive product range, ensuring that everyone can find a toy that suits their needs and desires. In addition to providing safe and enjoyable products, we also prioritize the privacy of our customers. All orders are shipped discreetly and confidentially, without any indication of the contents inside. We understand the importance of discretion when it comes to adult toys, and we are committed to ensuring our customers can shop with confidence. Our goal is to provide a diverse range of products that cater to all preferences and needs, from beginners to experienced users. Overall, Fleshy is committed to providing a safe and enjoyable experience for all of our customers. We believe that exploring one's sexuality can be a positive and empowering experience, and we are dedicated to helping individuals achieve that through the use of our high-quality and safe adult toys.
Contactgegevens
Verenigde Staten
- support@getfleshy.com
- getfleshy.com
4,3
Uitstekend
548 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Leah was amazing and a joy
Leah was amazing and a joy to communicate with. Very attentive and quick.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello Peter, We’re so glad to hear you had such a great experience with Leah! We’ll be sure to pass along your kind words, she’ll be thrilled to know her attentiveness and quick responses made a difference. Thanks for sharing your feedback!
Not good people to do business with.
Not good people to do business with.
Untrustworthy & Unprofessional.
29 juli 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi John, We’re sorry to hear that this was your experience. We take feedback like this seriously and would love to better understand what happened. Please reach out to us at support@getfleshy.com so we can look into your concern and work on making things right. Our goal is to ensure every customer feels valued and supported.
Antwoord van Fleshy
Hi Andrew, Thanks so much for the great feedback! We’re really happy to hear everything arrived quickly and is working well for you. If you ever need anything or have questions down the line, don’t hesitate to reach out.
Not enough power is not what I…
Not enough power is not what I expected!!!! Reviews look good but the performance is horrible
8 juli 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi James, thanks for your feedback. We understand that not everyone will find the experience enjoyable, and that’s totally valid. If there’s anything we can do to make it better, feel free to reach out to us at support@getfleshy.com. We’d love to help make things right and find a solution that works for you.
The Pro was not what I was expecting
The Pro was not what I was expecting. The fit is incredible and feels really good. But the suction amd tugging was neither fast nor strong enough to make it truly enjoyable. Great quality feeling product, just not strong enough for me.
4 juni 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello Scott, Thanks for sharing your feedback, and we're sorry to hear the Fleshy Pro didn’t quite meet your expectations. We totally understand that experiences can vary from person to person, and we always appreciate insights like yours, they help us improve.
We’d love to hear more about what specifically didn’t work for you and see if there’s anything we can do to make things right. Feel free to reach out to us at support@getfleshy.com, we’re here to help.
Thanks again for giving us a try.
Customer service is wonderful
Customer service is wonderful! When I broke a couple of my Fleshy devices, Leah was quick to reassure me that they were under warranty, and sent replacements free of charge. This kind of customer service is infrequent these days, and when I find a company that has excellent customer service, I stick with it, so I will be a returning customer every time Fleshy releases new products. Leah is the best!
26 april 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello CK, Thank you so much for your kind words! We're thrilled to hear that Leah took great care of you—she truly is the best, and we'll make sure she sees your shoutout. It's always our goal to make things right and ensure you're supported every step of the way. We're grateful to have you in the Fleshy family, and we can’t wait to show you what’s coming next. Thanks for sticking with us!
It's my first time using a syncing toy
It's my first time using a syncing toy. This thing did not disappoint!! Just had a hard time following the instructions at first. But yeah, I would recommend 100%
4 mei 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi Tony, Thanks so much for the awesome review! We're thrilled to hear your first syncing toy experience was a hit. Totally understand that the instructions can be a bit tricky at first. Really appreciate the recommendation, and if you ever need help or tips, we’ve got your back.
FLESHY MADE IT RIGHT
Although my experience with the "PRO" product wasn't for me, Fleshy provided great customer service. It was too late to return my product, so I asked for credit towards a different one. But that product was out of stock, so they offered me a full refund, which I received. It's uncommon to find customer support like this. I will be a return customer in the future.
7 mei 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi there, Thank you so much for the kind words and for giving us the opportunity to make things right. While we're sorry that our product wasn't the right fit for you, we're really glad we could still turn your experience into a positive one. It truly means a lot that you recognized our efforts, and we’re grateful for your trust and patience throughout the process.
We’re looking forward to having you back as a customer—and hopefully next time we’ll knock it out of the park. If there’s ever anything we can help with, don’t hesitate to reach out.
Had a great experience with their…
Had a great experience with their customer support. I sent my video showing my broken Fleshy Pro and they replaced it after that. No more questions asked. Great job Leah!
29 april 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi Nick, Thank you so much for your kind words. We’re really glad to hear that Leah was able to assist you quickly and that the replacement process was smooth. We always aim to make things easy for our customers, and it's great to know we hit the mark.
If you ever need anything else, we’re here to help.
Be prepared to pay 2 day shipping, but don't expect it to happen
First let's start with, they make good products, Now to the issues, I tired writing a review on their site, it said it needed to be approved, it was under 4 star and never posted, so it seems unless you rate 4-5 star it won't be approved manipulating the reviews, which brings me here to write a review. I have one of the items already, currently waiting on a second, which brings us to the second issue, as per their FAQ:
"2nd Day Express
Orders placed before our cut-off time (11:00 AM CT, Monday–Friday) will ship the same day. Delivery takes 2 business days, excluding processing time (1 business day)."
They charge you $18 for two day shipping, they state processed same day, I ordered on a Sunday (4/13) so they would receive the order on Monday (4/14), and wasnt processed and didn't arrive with shipping partner til Wednesday (4/16), so going by one day processing and two day shipping were already past their 1 day processing and 2 day delivery. Product didn't leave shipping partner til Wednesday, and 2 day shipping is usually 2-3 if we're being honest, which gave them til Friday to deliver, UPS doesn't deliver on weekends and no product has arrived so far (looks as though it goes to UPS then to USPS for final delivery). We're at normal shipping speeds now but charged for 2 day. I believe I had the same issue with the first product. I reached out to customer support Tuesday (4/15) but zero reply, which brings another issue. If you order and don't wish to keep the item, there is no refund unless you cancel before it ships, if customer service doesn't bother checking or replying then you can't possibly cancel an order.
If your going to charge 2 day shipping rates please follow your own FAQ so it possibly arrived in that time, if not, charge normal shipping fees.
If this were solely about the product it would be 5 star easily, but losing three stars for not following your own FAQ, charging 2 day shipping fees and not fulfilling on that, and zero responses from customer support (yes, I checked spam and trash folders).
13 april 2025
Review zonder uitnodiging
Antwoord van Fleshy
First of all, thank you for your honest and thoughtful review. We truly appreciate your kind words about the quality of our products, and we’re really sorry to hear about your recent experience with shipping and support—it’s definitely not the kind of experience we want anyone to have.
We completely understand your frustration regarding the 2-day shipping. You're right to expect it to be processed quickly and delivered on time, especially when you’ve paid extra for that service. It’s clear from your timeline that the processing and handoff delays fell short of what we promise in our FAQ. We sincerely apologize for this.
Regarding your concern with reviews, we do our best to moderate fairly, and we’re actively working on improving our transparency in this area. Your feedback is really valuable to us, and we’ll take a closer look to make sure all voices are heard—regardless of star rating.
We’re also incredibly sorry you didn’t receive a timely response from customer support. Last week was particularly challenging for us due to the holiday weekend, but that’s no excuse for going silent when someone needs help. We're making internal changes to ensure faster, more reliable replies.
As for your note on returns and cancellations—you're absolutely right that timing is crucial. We have a very short window to cancel orders, typically just 10–20 minutes after the order is placed, and sometimes even less depending on whether our third-party fulfillment partner has already begun processing. This policy is outlined at checkout, but we understand it can feel frustrating—especially if you’re trying to reach us during that brief window. Even when support is available, if your message comes in after that cutoff, there’s often nothing we can do to stop the order from shipping.
That said, we completely hear you—and your feedback is important. We’ll absolutely take this into consideration as we continue improving our customer experience. Thank you again for sharing.
We want to make this right for you.
Please email us directly at support@getfleshy.com with your order number, and we’ll do everything we can to turn this around. We truly appreciate your patience and hope to have another shot at giving you the experience you deserve.
Seemed to be a quality product
Seemed to be a quality product. Was expecting a stronger and faster suction and the ability to fit everything inside as well as a glide. Couldn’t fit and without an air release it was just a poor experience. Went with this and the “minx” to try something new. Now I can’t return it used. Really disappointed. Should’ve went with tenga like I originally wanted.
8 april 2025
Review zonder uitnodiging
Antwoord van Fleshy
We regret that your experience did not meet your expectations. Thank you for your valuable feedback; it helps us continually enhance our products and user experience. If there’s anything we can assist you with, please don’t hesitate to contact us at support@getfleshy.com.
great concept and idea but lacking in…
great concept and idea but found it lacking range of motion needs to have longer strokes where it stands out is. The Interactive syncing is very good but once again lacks the range of motion because of that it's very lack luster
29 maart 2025
Review zonder uitnodiging
Antwoord van Fleshy
We’re really sorry to hear that the experience didn’t meet your expectations. We truly value your feedback, and we’d love the chance to make this right for you. Please reach out to us at support@getfleshy.com — we’re here to help in any way we can.
Leah H handled the problem with my…
Leah H handled the problem with my Rumble. She was very professional and asked me to provide some videos of the problem. I did and she decided to replace the defective Rumble. I really appreciated how swiftly she resolved the problem, and she did so very professionally. Her concern was my satisfaction.
3 april 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi George, Thank you for your kind words! We're glad to hear that Leah provided professional and efficient support in resolving the issue with your Rumble. Customer satisfaction is always our top priority, and we appreciate you taking the time to share your experience.
If you ever need anything else, don't hesitate to reach out!
I wish most companies are like them
I wish most companies are like them. They replaced my defective unit without difficulties!
24 maart 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello Joseph, Thank you for your kind words! We're glad we could make the replacement process smooth and hassle-free for you. Customer satisfaction is our top priority, and we truly appreciate your support and trust in us!
Felt kinda meh
Just didn't hit the spot tbh, used couple of times and just feels underwhelming. For sure not a long term use.
24 maart 2025
Review zonder uitnodiging
Antwoord van Fleshy
We're sorry to hear that the experience wasn’t what you expected. We appreciate your feedback and are always looking for ways to improve our products and user experience. If there's anything we can do to help, feel free to reach out to us at support@getfleshy.com.
Order had incomplete address
I noticed my order has a incomplete address and contacted customer support. Leah H came to my rescue and sorted everything out beautifully. Quick response, efficient and attentive.. what more can you ask?
2 maart 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi Christian, Thank you for your kind words! We're so glad Leah was able to assist you quickly and efficiently. Providing great customer service is our top priority, and we’re happy to hear your issue was resolved smoothly. If you ever need anything else, we’re here to help!
Excellent Customer Support
The Email support I received is top notch! Leah responded quick and provided detailed answers to my questions and I felt well taken care of. Great job!
24 februari 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi Jeremy, Thank you for the fantastic review! I'm thrilled to hear that Leah's email support met your expectations and that you felt well taken care of. We always aim to provide the best service possible. Your feedback means a lot to us.
Stopped working in less than 5 minutes
Stopped working in less than 5 minutes. Quite an expensive disappointment. Just buy a Handy.
22 februari 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello Eric, We're truly sorry to hear about your experience. We strive to provide high-quality products, and we regret that this one didn’t meet your expectations. I see that you've already reached out to our support team, and return instructions have been sent to you. Please follow the provided process, and we’ll make sure to assist you promptly. If there's anything else we can do to help, feel free to reach out—we appreciate your feedback!
Outstanding product and Leah’s customer service!
I love my fleshy pro but had a small problem with it so I contacted Leah in customer service. She was awesome!!! I sent her a video showing her what it was doing and she responded immediately and said they would send me a replacement! Leah is awesome and this company is too! Thank you Leah!
17 februari 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hi Bob, Thank you so much for your kind words! We're thrilled to hear that you love your Fleshy Pro and that Leah was able to assist you quickly. Customer satisfaction is our top priority, and we’re always here to help. We appreciate your support and hope you enjoy your replacement!
Hands down the best customer service…
Hands down the best customer service experience I've ever had! Fast, reliable and incredibly friendly. They went above and beyond to make sure everything was smooth and stress-free. If only all customer support teams are this great! I can't wait to receive my new toy! Thank you for such an amazing experience!
13 februari 2025
Review zonder uitnodiging
Antwoord van Fleshy
Hello there, Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with our support team. Making things smooth and stress-free is always our goal, and we truly appreciate your support. We hope you love your new toy—enjoy!
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