Getflix Reviews 

It is working now as I hoped but it took a few days to get my laptop properly configured. I tried a 3 day trial version and could not get any support during that period. When I did get a response from their support team they were very responsive but it took 2-3 more days before the software worked and only after they took over my laptop remotely to make some further configuration changes. I use Getflix to watch content in Australia while I am living in The Netherlands. It connects immediately and does not have the bandwidth overhead that a VPN only product has and which was the reason for me wanting to try a SmartDNS solution. I would still like to try the VPN option when I need that security for banking or unsecure WiFi use. I have not configured it yet for use on my iPad and iPhone. One side affect of my use on the laptop is that I cannot use the 5G kHz wifi band as the configuration changes are not compatible with mirroring my screen to my Smart TV. I am using the 2.4 kHz wifi band instead.

I have subsequently been able to get my iPad configured to also use the SmartVPN feature but this required help from their support team. I could not get a response after logging a request using the support link on their website so it was eventually necessary to send an email to the support address at Getflix. I then received a prompt response with some clear instructions on additional changes needed. The instructions on their website were not sufficient on their own to be able to use all the streaming platforms I use. Hence the need to get additional support. The product also now works very well on my iPad and so I am very happy with the product.

Very quick response to email request support on not connecting to their servers config file.

Thankyou

Service has always worked well and when I did have a minor problem, support were quick to respond and resolve it.

Very satisfied with the performance and help is great and fast

After a couple of days of my router disconnecting and losing the VPN capability in the house Getflix helped a lot and their attention to detail was exemplary. An excellent support service

Fantastic product and amazing online customer service to back it up. I would 100% recommend Getflix to anyone.

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year.
I use it to stream services outside Australia and it works a treat. have been using it since 2016 and have a lifetime subscription.
It's been well worth it.

Also you get a VPN account with your subscription and it is easy to use, but not all websites (especially streaming platforms) accept VPN connections, so really depends on your use case scenario.

All in all I highly recommend Getflix!

great service and very responsive support team.

The customer service at this company is Great !!!! If I have a problem the answer right away and follow up until it gets solved. Keep up the great work !!!!

Excellent support from the Getflix team in resolving an issue with my content through their VPN.

They responded and resolved the issue fast and with clarity of what I needed to do.

Been with them for years and they are a great team

Getflix support is good, they are always helpful in resolving issues even if sometimes it isn’t a getflix issue, IE Eero update that killed the service 😀

I’ve been using Getflix for a while now, and overall it’s been a solid, dependable part of my setup. The core service is stable, fast, and technically well‑engineered; you can tell it’s run by people who care about doing things properly rather than cutting corners.
Streaming platforms work smoothly most of the time, and when everything is aligned, the experience is excellent. There are occasional periods where certain streaming sites go down, but in my experience, this has been tied to upstream changes rather than the provider itself. When issues do occur, they’re usually resolved without drama.
Support has always been respectful, responsive, and technically competent, a rare combination these days.
If you want a DNS proxy that prioritises stability and quality over hype, this is a great choice. Occasional downtime for the less popular sites happens, but the overall reliability and professionalism make it easy to recommend.

Great VPN service, any issue which are rare get resolved very fast.

I have cancelled my account with Getflix about 15 months ago but they will not stop taking the subscription. I have emailed them for over a year and contacted my bank on several occasions.

Great service, speedy responses and excellent troubleshooting. Highly recommended.

Excellent service! Allows me to watch my favourite catch-up services from back home. Great support as well. Highly recommended

I had an odd issue which wasn't really supported by Getflix but they went above and beyond to assist and still fixed the issue. Their customer support is great.

I signed up for a 3-day trial subscription with this company, and despite sending ~ ten emails requesting a cancellation, they still charged my account. Their customer service never responded properly, and there was no transparent way to cancel the subscription. This website feels like a complete scam. I strongly advise everyone to stay away.

Update : Finally got my refund

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long it takes. It id not difficult to setup Getflix with the clear instructions and responsive staff.

As usual fast relaible service which sorted the problem